Naples Grande Beach Resort
Hotel
💎 VIP Partner
Quick Info
Business Description
No description available for this business.
Photos
Address
475 Seagate Dr, Naples, FL 34103
Hours of Operation
Business hours not available.
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Our Reviews
213nikif
My husband and I spent our wedding weekend at the Naples Grande, and it was truly beyond anything we could have imagined. From the moment we arrived, every detail felt thoughtful, personalized, and luxurious.||We stayed in one of their 1200 …
shawns280
Room 1724 - large high floor, recently renovated room with balcony and great view looking north up the coast and east inland.|Clam pass boardwalk made beach time perfect.|Pools looked great and they were empty. |Excellent breakfast.|Weather …
Sarah Wallace
Great luxe hotel with spectacular rooms and views. One drawback - undergoing renovations, so pounding noisiness 8-5 all three days of our three day stay while windows and doors of adjoining rooms were being ground out and replaced. We asked …
Jen Lecole
My husband and I got married at this venue 2 years ago and a recent experience dealing with their Spa has let us with a horrible view of the venue in general. …
carlosandresc116
This hotel is very well located, close to downtown, with a beautiful beach and plenty of amenities for children and families. The food is excellent, and the overall experience is enjoyable. However, there are hidden fees that you don’t …
Cody
We stayed at the Naples Grande Beach Resort in October 2025 and were extremely disappointed with how the property handled active construction during our stay. When we checked in, we were told there “might be some noise” due to balcony door …
davetV5183WZ
Very nice hotel with friendly staff. If you go to the beach to see the sunset, don't expect to get a tram ride back. Service stopped before everyone was able to get a ride. Perhaps hotel guests could get tram priority over the casual beachgoers who did not pay to stay at the resort.
Jess Marie
EDIT: The owner loves to reply saying this is going to the guest experience better. What about the experience I ALREADY PAID FOR? My trip already happened, so what that's it over in December. My vacation was ruined by this. Am I going to …
Shannon Paradis
Our suite (their highest quality room) was unclean and various things were broken. Walking on the carpet left our feet dirty and black! My husband threw a white T-shirt down on the floor and stepped on it to show the manager the dirt and …
Juan Valencia
Stayed for a weekend with my fiance. The hotel is beautiful but the service was the star of the show. Everywone was phenomenally hospitable. The Receptionist, Emily was extremely kind and helpful. She took her time to give us all the …
Departure12563083974
I booked 2 rooms post golf tourney. I paid over 800$ for the 2 basic rooms; My gf who booked only paid 150$ for same level room plus she received breakfast. When I asked to speak to management to see if anything could be done, I was …
Judy E
Update: After sending a final follow-up email and asking about the hotel’s lost and found policy, the supervisor reached out and confirmed that my husband’s shirts had been located! We were able to coordinate shipping arrangements (for a …
BamaPete4Live
If I could give this hotel negative stars I absolutely would. I attended a FCA conference at this hotel and I have to rate it as one of the absolute worst hotel locations. I arrived on a Thursday night at 9 pm after 12 hours of traveling. …
Googella
I was very disappointed with my stay at Naples Grand Hotel, especially given the nearly $900 per night rate. The room was dirty, outdated, and poorly maintained, with uncomfortable beds and a filthy balcony, which is completely unacceptable …
ryan polson
I stayed here with my wife and kids over Labor Day weekend. We had great weather for the pool and beach everyday. Had to dodge a couple thunderstorms but that’s normal. …
Sunil Sharma
Stayed for 1 night. The hotel looks really nice inside and the rooms are large and modern. Outside pools are maintained well. Unfortunately there were cockroaches in the bathroom (photo attached as proof as some people would just be …
Andrea Gracia-Lopez
It was the best experience that we could ever have! Sebastian and Emily made the best effort to get an extra night when the hotel was sold out. Thanks again for everything you guys did, the experience and the service were above and beyond …
Cynthia Jackson
Update: Tiara, at the Front Desk, was wonderful and understanding and made an adjustment to make us feel better. Such a professional! --
We found out they are closing in 4 months for total renovation. It's needed! …
Christopher Manges
My wife and I spent three nights at this hotel the week before Thanksgiving for a convention, and we have stayed there before with no issues. This time our room did not have hot water. They could not move us to another room because they …
Jen T
Amazing experience during our stay. Came for a birthday trip and it was outstanding. Thank you to Amy @ the Cafe for making it extra special! The rooms are very clean and spacious. Pools are clean and the entire resort is very well kept. The staff are very helpful and friendly. We will return and I would highly recommend this resort!
Morgan Derr
I stayed at the Naples Grand for my Christmas party. Donald who transported my friend and I on the golf cart to and from the beach was absolutely amazing. You can tell he loves what he does and has a great attitude. That’s hard to find now-a-days! Donald made such a great impression!
Maged Michail
Title: Absolutely Terrible Experience – Avoid This Hotel at All Costs
This was hands down one of the worst resort experiences I’ve ever had. The …
bentJ8462UO
I cannot stress strongly enough that individuals choose another resort to visit. This property was the absolute worst experience I've had at any property domestic or international. From check in until check out. The property is so …
David Dorado
Beautiful hotel. Rooms are a bit outdated. Double balcony room is not worth it at all. It doesn’t even have furniture. Pool supervisor lady is an awful person with a demeaning and condescending attitude. I witnessed her tell a nursing …
Tom Clark
We had such a wonderful time at Naples Grande. The staff made us feel like family. The Tennis Club was terrific. But be on the lookout for two exceptional people. Kelie around the pool turned into a friend quickly and really made us …
Ben Tracy
Overall one of the worst hotels/resorts I've ever experienced. From check-in (claiming to not have any rooms available after booking months ago), to very dilapidated grounds, to being woken on Saturday 8AM to construction being done on the …
Chris Veron
We came here for a 3 night staycation. I would like to say the staff at bars and restaurants were awesome! Food was good along with the drinks! …
DENNIS BOOKS
I have a reservation for 10.4.25 to 10.5.25. They only thing that I can said be careful off extra charge, or regular charge and your CC.went you i have Not give them access to your cc. went you call them. they only thing they can said is …
deepan prabhu
The cabana rentals were awesome.
They are 40$ for all day and on a really hot sunny day - are a god send. …
Julien Wolff
The Naples Grande Resort is in a fantastic location - close to everything, with beautiful grounds and a great pool that’s perfect for relaxing. The overall setting makes it a wonderful place to stay in Naples. …
magela ortiz
Very nice hotel. The only issue this time was the noise due to construction on the top floors but was a very pleasant stay. Service and employees very friendly . Breakfast buffet very good with lot of varieties and lot of fresh fruits. …
Erik Wutke
Our stay at Naples Grande started off wonderfully. The staff was warm and welcoming at check-in, and we were even upgraded to a suite across the street. The room was spacious and initially seemed perfect. At the pool, we had an amazing …
Jimmy Ramirez
I've never been treated so poorly before. Our villa's AC and toilet wasn't working. It took 2 hours for engineering to come check and they couldn't fix the issues. Front desk said they would move us to a new villa after 8pm. Went to check …
Fr. Ioannis Vernikos
E erythromycin time I go to this resort hotel, I feel relaxed and rejuvenated.
The whole atmosphere and staff is amazing. From the concierge all the way to everyone that works at Naples Grande, you will find cordial and kind people ready to.assist you with anything and everything you need.
Michael Winthrop
Still have not heard back from hotel about the damage done to my car. Every time I call I have to go through front desk, then I’m transferred to Loss Prevention and they never know what I’m talking about even though there is a report in …
beth schwartz
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Nino Bill Harper‘s who friendly always with a SMILE area accommodating and helped us with the suitcase when we left the suitcases down to make sure …
Youssef Kaddoura
I stayed at your hotel about a month ago and initially encountered an invoice error. Brian, Maggie and Maurine (sorry if I misspelled your names) helped me and followed up regarding my concern. They were exceptionally helpful, kept me …
John Damiani
Just came back from Naples Grande. It's a very nice resort with good service and staff. Yes the rooms could be upgraded, but not the end of the world. They were clean. I was there about 4 years ago and the staff is 100 percent better today. Had a wonderful time.
Rachel Krok
Absolutely loved our stay at Naples Grande. Everything you need in one place. Lots of restaurants and bars to choose from. Our favorite was the outdoor bar by the adult only pool. Hannah took great care of us. Great personality and delicious summer drinks (rumrunners)! Would highly recommend
yerandy calvo
I stayed at this hotel recently and, sadly, my experience was ruined by a serious issue that the staff failed to resolve. Upon checkout, I discovered several charges on my bill for things I never consumed or used. Naturally, I brought this …
Tommie Thomas
They are remodeling so it sounds like someone may break thru the wall at anytime, but it's only between 8-5. Location and pools are excellent. Staff is friendly. Drinks are great.
P M
Really good experience so far with service and amenities, everyone is friendly but on check in I was charged again for my room without informing me, (but it was fixed) and there’s a construction on site currently (during the weekend) that …
Brian Gray
Great place for a friend vacation. Rooms were comfortable and clean. Great service, definitely want to give a shout out to Janemo for the pool service and Amy at the coffee shop. Stellar service!
Tiffany Owen
We had a wonderful weekend at the Naples Grande Beach Resort.
There are two pools, an adults only and a family pool with a cool slide. The …
Bonnie Stein
2nd stay here and it has gone downhill. The rooms need complete renovations. We left our room at 9am and it is now 4:30 and it is still not made up.
People are nice but the hotel needs a face lift.
Vadym
We loved our room, we paid extra for the suite, and it was well worth it.. the view, balcony, everything was AMAZING. Pool & slide were great, beach - fantastic, water so clear, loved it.F&B pricing was high, but as expected for a luxury property.
Imani Dennis
The rooms are nice with a wonderful view. The food I had was great. The venue is beautiful and I really enjoyed the pool and beach.
Kerri C (Kerri)
I’ve been here several times for the spa treatment. I received a 300 gift card and a Groupon from my boss- for 163.00 the services were great- however the receptionist had a hard time confirming the gift card over the phone. I know who made …
Trip.com Member
Great place to stay. The resort was easy to navigate and staff were friendly and professional. Very clean both inside and outside of the resort. Will definitely stay again and recommend to friends and family.
Daniela
I had a very disappointing stay at this hotel. The biggest issue was the management, they were unprofessional, unresponsive, and made the entire experience frustrating. When problems came up, instead of handling them with care or urgency, …
Taylor
Loved the tram to the beach
Brenda Vasiento
Gorgeous hotel and rooms. Helpful friendly staff. Beautiful pool, kids and adults only. Great tram service to resort beach from hotel. Loved our stay.
Guido Cytryn
Very nice hotel to stay and relax, you have a pool with a slide for your kids or you can enjoy the SPA. You have also access to the beach by a nice path were you can walk ar thru a golf cart from the hotel. Staff is friendly and ready to …
Jana Andrade
I loved the experience of staying with my family, the room was very clean, it is large and airy, the restaurants are very good, the staff are very polite and friendly, the breakfast is varied and delicious. I can't wait to go back.
joni szrom
Outstanding resort and amenities! Beach was beautiful and the service in every area was excellent. Pool was a little crowded on the weekend, but my son loved the super fast slide. Would highly recommend.
Alicia Konsker
Over the past four years, we have chosen this resort three times for family summer trips. The last time we stayed, I wasn't happy with our experience, but I decided to give them another try. After our most recent stay, July 20th—24th, I can …
Manuel Ferreira
My family and I spent a week at the Naples Grande Resort in Naples, Florida, and it was hands down the worst hotel experience I’ve ever had. …
H. momoftwo
Booked a signature gulf view suite for 5 nights and although the size was as expected, the suite was very dated. The photos most likely were from many years ago. No plants on the balcony, paint peeling on the floor, no reclining lounge …
Wichelene Deus
Went for a facial , it was so good and Relaxing. They provided you with a rob and slippers. Their changing room was clean, with deodorant, shampoo and lotion provided.
Leelu Archila
Hannah and Keegan at the pool bar were absolutely amazing! Very attentive and helpful through out our stay and very friendly! In fact they were the only ones that made us not completely miserable at our stay. They had the best customer …
Adelaida Moran
We have been going to The Naples Grande for over 10 years. It is a very nice hotel. The grounds are immaculate. The rooms are spacious and kept very clean. When we arrived we requested a higher floor, they told us they had a room available …
Rebekah Kinsey
I had a wonderful stay at Naples Grande! A special shoutout to Fanfan, who served me breakfast each morning with such kindness and calm. He was always attentive, warm, and smiling—truly a highlight of my mornings. The resort itself offers …
Brandon Beeler
Absolutely unorganized and policy changes depending on who you talk to. Terrible experience and will not return. One would think a "Higher" end hotel would be more organized and knowledgeable.
Lisa Peters
Love love love this resort for a vacay day in town. The beach is a little more isolated than going to Vanderbilt ~ and nothing better than heading to the resort pool after some time at the beach! The food and drinks are fabulous ~ and the staff goes above and beyond…
L. Jen
Currently at the hotel and there is very loud construction going on RIGHT above my room. Was told there’s nothing they can do other than a small credit. Extremely unfortunate that we were not told about the construction ahead of time to …
Kris Fabrizius
We had to get moved a couple times as the room s they tried to put us in had a strong mold / bleach smell.. We were informed they were going to start remodeling this year... Sammy who works there was amazing and helped us out. He was the …
Diana goecke
They were under construction and was very noisy I wish they notified people at time of reservation, we wouldn't go there if we knew, plus the food was overpriced bar food. For the high prices they charge I expected better quality of food.
Stacy Grimaldi
The rooms are spacious and clean. The resort is very nice. The service could be better but was still ok. The brick oven pizza was so good but we ate at the outside tables and the flies were AWEFUL. Overall the stay was enjoyable.
dana lamel
It should be a law that hotels need to tell customers in advance if they are doing construction. …
Mackenzie Schumaker
I recently stayed at Naples Grande and thoroughly enjoyed the stay! My husband and I along with several other friends all went down for a wedding and were able to book through the wedding block. Everyone had their rooms available on check …
Keeping Up With Chaos Podcast
We stayed at this resort for a mini vaca as a family. The hotel property is very beautiful with a great location to beach (Clam Pass beach area) & shopping/restaurants in area. The pool was a bit crazy on Saturday but it was great for kids …
Steph
Absolutely beautiful property with high end decor. Drinks were on point and we were here for a banquet that definitely did not have your "normal banquet food" the food served was elevated, fresh and upscale. Delcious food and beuatiful …
Carlos A. Caicedo,PA
We had a wonderful stay at the Naples Grande Resort in Naples, FL. The property is beautiful, the staff was welcoming, and the amenities made our experience truly enjoyable. We had a great time and look forward to returning!”
Robert Shilling
We were there from June 14-17 for 4 days for our honeymoon. For starters we were relocated 3 times due to the rooms extreme odor in one room and no air conditioning that worked in the second room. We were upgraded to a suite after that and …
Nicole nicolaysen
Wonderful resort! Great pool. We were lucky to get a zumba class which I did in pool. Really fun and great music. Great beach area. Restaurant food was great too.
Annalisa Sawick
Great hotel to stay at when visiting Naples. The spa is on point, they give the best massages and then you can relax by the pool all day with a glass of champagne. The restaurant has a classy atmosphere and good food, and they always host wonderful events!
Bradford Smith
Coming here for years and absolutely love it. Great people, service, amenities and all. Must bring up though, why a 2 this time (and was actually thinking 1). Why would you give paying loyal customers, or any guests, rooms beside and …
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Pool and beach access, location
Mom Of 2
Hotel looks beautiful services is fine. Pool bar and towels close at 6pm and pool is open until 10pm they take all towels then you have to either get out when and cold or get one from your room. They charge extra things to my room like …
Robin Nichols
Rooms have no microwave so reheating leftovers can't be done. I was there for conference and had to check out prior to ending time, seems to me the advantage of staying at host hotel should be check out aligned with conference ending times
Kristy Godi
My mom, sister and I thoroughly enjoyed our stay at Naples Grande Beach Resort. The staff was kind, the rooms were clean and the food was delicious. …
Gretell
We recently stayed at this hotel and were very disappointed by the way they handled an issue with my bill. At checkout, I noticed that we have been charged for items and services that we did not consume. When I raised this with the staff, …
Arthur Simo
This is the best Hotel that I have been so far within the United States. I have been here many times and I highly recommend this Hotel. I give it 5 stars. It's one of the best out there.
Susan Brooks
It was our fourth visit in a row to Naples Grande and we had a great time. We love the location as it is close to all the restaurants and shops but still quiet. …
Valerie Arguelles
Stayed at this hotel recently for my cousins wedding and loved it. Very family friendly, great bar and great breakfast buffet at the restaurant in lobby. Will be returning to check out the spa!!
Yannay Franco
I stayed at the Naples Grande Beach Resort and was incredibly disappointed with the overall experience—especially considering the high price point (over $340 per night + resort fees). One of the biggest letdowns was the beach access. The …
Kendall Ball
I will highly recommend Naples Grande Beach Resort to my friends and family in Philadelphia to make this their top destination for the summer I took my wife here for her birthday and book from 6/18 to 6/23 and she loved the trip the staff …
A M
I came here unexpectedly for 3 days. Thank god this wasn't a planned holiday.
There was mold all over the bathroom! Towels were dirty had black and red marks. …
Chris Miller
Never told us about the construction until I have to be there.8am on The first Morning construction began waking us up The only rooms that were available were the beach villas, which are nowhere near the beach very misleading. We check down left. The facility and will not be back.
406honeyl
We had a really good time. It exceeded our expectations. We regret it will close for renovations in April; we'd love to return.
My-Oanh Nguyen
Hotel staff was quick and it’s certainly a family friendly hotel but the rooms are seriously dated. I booked a suit for an early Father’s Day + birthday celebration. Considering how much the room costs, everything was so old and in serious …
John D
Run! don’t walk…. roaches in the room. Wife got bug bites she woke up with. You have been warned. AC broken, very hot room. Please read previous negative reviews as I regret that I didn’t. Waste of time and money, go elsewhere. …
Yunior Careaga
Excellent!! This is the third time we come and we are planing to comeback soon. Beautiful clean and safe hotel with an outstanding service.
Thank you.
F S
I was, unfortunately, very disappointed with my experience at this resort. While the grounds are beautifully maintained, the same level of care does not extend to the rooms or the overall guest experience. Upon checking in, I was …
john tar
staff were super nice and accommodating. recent remodel of the intetior spaces has the hotel looking sharp. great location
Juan C Dominguez
It’s a great place for vacations, The service is very good and the lobby assistance is very professional and and a special mention to the Front desk assistance, Juan Carlos, he was very kind and helpful to us.
We highly recommend this location.
Monika Brahja
Love everything about this resort, very clean friendly, convenient, relaxing. I highly recommend this to everyone and I will definitely be back..
Jodi Melvin
We had a wonderful time at the Naples Grande Beach Resort! While the rooms need updating, they were comfortable and the view from the suite with the large balcony was spectacular! Loved the quick tram ride to the beach, which was beautiful. …
Amber Heffner
Beautiful resort with close access to the beach. Great dining options and good food. Having a family pool and an adult only pool was nice as well.
Isabelle Kyte
The entrance is quite striking, and the staff is both professional and attentive. The valet service is commendable as well. …
erinb
Beautiful place near the beach, although quite pricey. Room only has a mini fridge and a keurig, so don’t bother bringing home leftovers. They did stock waters daily which was lovely. Service was great. Room was extremely clean. Nice quiet …
Daniel Strong
We came here for our babymoon and it was absolutely wonderful. We loved going back and forth from the pool and the beach. The staff was so kind especially Everton and Alex working at the pool and Curtis in the Aura restaurant. He gave us great recommendations and was so kind. We can’t wait to visit again!
Jacqueline Lucca
Amazing service ✅
Gorgeous pool area and views ✅
My favorite part was the beautiful boardwalk to the beach where you can catch beautiful sunsets! ✅
missy hays
We booked a day using Resort Pass. It was a fabulous day for all! The scenery is clean and very tropical. The cocktails are tasty and had a decent amount of alcohol in them. It was a very relaxing atmosphere! If you want to use the adult …
Amee Bressler
We absolutely loved staying at the Naples Grande. The employees were very friendly and the service was excellent. Our room had a balcony with an ocean view. The Spa seemed to be very busy. Highly recommend!!
Christine Holloway
First time we’ve stayed here and it was a wonderful experience. We appreciated the beautiful Christmas decorations both indoors and outdoors. Our room was clean and bed was very comfortable. The key to our experience, however, was your …
Arthur LeVine
Everyone attentive to our wants and needs. Beautiful property with private nature trail leading to private beach on the Gulf.
Brooke Zanella
Horrible Customer Service, Unethical Staff, and an Uncomfortable Stay
As local residents who have stayed at Naples Grande Beach Resort multiple times, …
Mr. E
The hotel is definitely dated. Was there for a conference so didn’t see everything but when I did see looked old.
Eimee Portal
a beautiful and very nice place. my family really enjoyed it despite some bad weather, the children loved the kitchen with the slide . excellent service
Rhino Racing
Great hotel. Real luxurious. Great food, excellent location. Private beach. Will stay again.
Barry Smith
My friend and I stopped by Naples Grande Beach Resort to check it out, and wow, the people there made it awesome. The golf cart drivers were so cool, opening the pool gate for us to peek around, which felt like a VIP move. Some guests were …
itour PR
The hotel could use a bit of an update in the rooms, but the pool is excellent. However, the service at the pool and lobby could be improved, as it lacks a sense of urgency and customer attentiveness. The location is very convenient, with …
Stephanie Goldwich
The arrival and check-in process were fine. We booked through Costco, which included a $50 daily resort credit—totaling $150 for our 3-night stay. We were told that $50 would expire each day if unused, and the final opportunity to use the …
Tina Marie
Went for the weekend and it was great! The resort is truly beautiful the room was also very nice. The best pina colada’s I ever had!! Definitely going back!!
marc0p84
Zero entertainment. No music by the pool or beach and absolutely nothing to do in the evening. Hotel beach and pool where all beautiful.
Victoria Shaw
Beds are uncomfortable, you can feel the springs in the mattress when turning in bed. Staff were a bit cold. Biggest perk is the proximity to the beach… Also you can golf at the Naples Grande golf club if you stay at the hotel. Golf course …
Juan Jose Talavera
We went there for our Christmas anual party and this place is just Gorgeous. We love it.
Enis S
It is a nice place overall. Staff is friendly.
The thing we didn't like was that you have to wait in a long line for 30 minutes to get on a shuttle from the beach to the hotel. Hotel guest had to wait in the …
Carol Adams
First off, I would like to say that everyone in the food service at the hotel was extremely nice. Very accommodating with a smile. …
Jeanette Castro
very efficient golf carts to beach (yes you
sometimes wait a little ) . great food. staff was excellent , everyone was so courteous . rooms and outdoor areas clean. my only complaint, was the shower head had no pressure . great getaway
Robert Prieto
It’s ok. Over priced for what they have to offer. Looks like an old resort that is trying to keep updated. A bit disappointed.
Steve Larson
We purchased a day pass for the pools and beach. We found it to be exceptionally nice and easy with kids. The hotel was beautiful and exceptionally clean. The pools(heated!) are stunning and surrounded by a beautiful terraced landscape. …
Jay
Excellent location, 5 min from beach. Great Sun Set views
Denise Sammon
Yikes! We spent the first 4 days/3 nights of our honeymoon at this resort. Big mistake. Unfortunately, the weather in Naples was unusually chilly for all the days we were there (40s-50s, no precipitation) EVERY outdoor amenity was closed …
Willem
EDIT: they responded maybe lower your prices during this time and give guests a heads up of the noise …
Crystal S
Love Love Love ~~ this is a beautiful building, in a Fantastic Location! Lobby bar has great drinks and food. Breakfast is also a hit in the café. Love the home made Gelato bar.....get it with some Gelato for a delicious affogato! The …
Mrkamraman Photography
Good location. Hotel is dated a bit. Food was not the best at the restaurants. Good service and ample parking. It is a bit tricky to take the elevator from the garage to the lobby.
Noah
Great rooms, service was nice and thoughtful, location right next to the beach, liked it. I must say some of the stuff you have to pay for is much
Brian Turner
We’ve been staying here for the last THREE days with a leaking toilet, and despite repeatedly asking the front desk over several days to send someone to fix it, nothing has been done - or whatever has been attempted has not worked. Each …
Nick Patel
Great spot, short golf car ride to the beach. Good amenities while you’re at the property, easy drive to local spots by car, family, friendly.
M Hinklin
Watched a sunset from clam pass. It was brilliant and beautiful! A great evening.
Kristen Young
My family of four just spent the last 3 nights here for the Fourth of July. I read some of the reviews after booking and was a little nervous due to the mix of what other guests said. …
Mike Degenhart
Excellent location. Staff was outstanding. Rooms were typical and nothing special, although the villas were spacious. Food was better than most similar level resorts. Pickleball would make it a must stay.
Mylene E. Batista
I had a very bad experience in Mantra Bar and Lounge, at Naples Grande. I dined there on Wednesday 7/31. I arrived to sit right before 8 PM. Our server took us to a booth, and from the first interaction we noticed there was something wrong …
Glen Gutierrez
We spent 3 days for a work meeting and this hotel was so accommodating. The suites were spacious and clean. The availability of the conference rooms were great. All our events went off perfectly, even with weather disturbances. The staff …
Salah Alsaedi
This place is beautiful. The view from my balcony is beyond beautiful. Im in love with this area, Naples Grande is especially and the Naples in general. The kids enjoy the swimming pools and the room with great view from both balconies.
Yisel Vera
We absolutely love coming back to this resort! It’s a perfect getaway with exceptional service and super clean rooms that makes each visit special. The beach is really nice and not crowded at all. The pool area is equally impressive, …
Matthew Pope
This resort was super comfortable and relaxing. The place was very spacious and the pools were beautiful. It was awesome and had beach access by golf cart or you could walk on a nice boardwalk. This resort was relaxing and nice.
Joel Lezak
Nicely maintained property! Large rooms with great balcony and bathrooms! Beach tram very convenient ! Staff is very friendly. Special mention for Sheryl who works at the coffee/bakery/gelato stand in the lobby. She went out of her way to accommodate my request. Thank you ! Would recommend this hotel !
Pam
Today we sat outside the bar area and had lunch. Boris was our waiter and he was absolutely the best ever. His service was outstanding. He made sure our chocolate martini was made correctly. As a few nights ago we had a drink and the lady …
David
huge room with 2 balconies. most of the staff was very friendly. comfortable beds. very quiet
Alex Burcea
Our family of 4 (2 adults 2 teens) stayed here for two nights.
The rooms were a bit outdated and carpeted (may be that my personal preference, but I prefer no carpet in water or ocean front rooms). The room was mostly …
Sabrina Mikos
Overall wasn’t impressed enough to book again. I think this place is misleading in what it offers. It’s a long walk to the beach(15 min) or a 5 min tram ride with long lines to get back. I thought the resort fee covered paddle boards and …
Trisha Singh
Naples Grand Beach resort instantly became one of my favorite hotels. Upon checking in, the staff was helpful, professional and informative. They also accommodated a couple of requests in the short time we were there. Our room was clean, …
Sarah Colandro
We enjoyed our stay and like the proximity to the beach and great indoor and outdoor spaces. The pools (adult only and family option) are nice, but the hotel tub is broken. The no-see-um bugs are awful at the beach and beachside …
Auralba Cristina Peraza
The resort was great, but the beach access not so much. It’s called a beach resort but you have to take a golf cart to a beach which is a public beach and not exclusive for resort guests. There are also long lines for the golf carts. That aside, the hotel was very clean with nice pools and restaurants.
David BB
A vast and beautiful place which includes impressive ballrooms & conference rooms, pools and beachfront lounges. It has a lot going for it but for the most part, you can tell the staff and management are not motivated / checked out. …
Melissa Akosua
Alexa at the front desk went above and beyond to add a birthday card and some delicious treats in the room during my birthday weekend stay. Thank you so much, Alexa!
Tara Ramey
We had a lovely stay at Naples Grande beach resort. Highly recommend
Nena Mills
I was here for a work function and the entire resort was amazing! The rooms were huge! My favorite part was the deep soaking tub and the balcony view. I also loved the patio furniture on the balcony. It was super comfy and I spent …
Charles Wilson
Great resort. Easy access to a lot of things. Quick transport to beach areas. Multiple food options. Great place to vacation
Gary Duffy
We held our daughters wedding at the Naples Grand Beach Resort and could not be more pleased. Very helpful staff, excellent food, great facilities and a fun relaxed environment
Gino Cabadas
Very nice resort! However, be mindful of room descriptions! For example, "coastal view" can be misleading. This was an entry level room with a totally different view than they portray on the website. It was a view of the parking lot. We had …
Vivian Chen
great service and great staff. staff was so friendly and was very accommodating to everything. we had a misunderstanding about time with the beach pickup tram but the front desk staff was extremely kind in hearing us out and accommodating us for our time
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The lobby
R A
Very bad, they said gulf view room, lies
Tv doesn’t work
Galway carpet wet wet wet …
esther bacso
The only positive on this hotel is the location. This at one time this was a very nice facility but obviously things have changed. Today the rooms are old, dated and dirty, carpets are filthy. We moved from our original room to another but …
Giacomo Casanova
I've only been there for a banquet. Haven't stayed in any of the rooms. I could get into specifics about their service, but in general in needs improvement. Location is fine near the beach, the endless boardwalk definitely needs a golf cart. Thank You.
Daniel J. Martinez V.
Our stay at Naples Grande Resort was absolutely exceptional. From the moment we arrived, the staff went above and beyond to make us feel welcomed and taken care of. The vibe around the pool was fantastic, with a perfect mix of relaxation …
sarfrazskhan
Overall an awesome experience. A very polite and courteous staff. Would go to all lengths to make you comfortable. Spacious and nice rooms with an amazing balcony. Try to get a room which is further up so better views.
Lisica's Lounge
Ahhh NGBR you want to charge the Ritz prices for the Villas but you do not come close in service. Grounds Maintence while guests are around is a no no! Please let me explain ... picture it you're lying at the pool at 11am and Maintenance is …
Courtney Fusz
The towel lady at the pool ruined the experience. If you need walkway space maybe don’t fill all the shade places with chairs so there’s no room to walk through. People come from out of town to get some sun in the winter and when the towel …
Aminnette Garcia-Cortez
Brian the Director of the Front desk was a total & COMPLETE DISAPPOINTMENT as a human but specifically as an employee. …
Jeminy Caribeno
Rooms modern, nice views of city from the higher floors, fantastic pool, beach access, a bit pricey per night and no included amenities. Wish had a better sitting area inside room. No microwave. For the price per night, I feel hotel should offer a bit more. Staff was friendly and courteous.
Tkai BLK
Spent Memorial Day weekend at the hotel and found it clean, accommodating, and in a great location. Although we didn't bring our dog this time, we likely will next time. The hotel was very quiet after Memorial Day, which was a bonus. The staff were always polite and helpful. I would definitely stay here again.
Meredith
I went to the spa it was really lovely. Great massages and services
Christine Hermann
Hotel is fine, but expected more. Rooms were dated and carpets smelled like they had just been cleaned with pet shampoo (yuck). Hotel seems to attract a party crowd - we had groups of teens/young adults screaming down the hallway the …
Randy Armas
During my recent stay at Naples Grande Beach Resort, I was once again impressed by the exceptional level of service that has made me a repeat guest. The team consistently exceeds expectations, particularly in the F&B outlets, where Raphael …
Tracy O’F
We got to our hotel for guaranteed 4 o’clock check-in. We have now been sitting in the lobby for over an hour. When we asked for a different room or compensation, they refused to even tell us what type of compensation to offer because they …
jim tompkins
We were looking for a quiet beach this year and we certainly found it at this hotel. The facilities were very clean and impressive. The location was a 30 minute commute from the FT Myers airport. The 15 minute walk thru the mangroves was …
Andrew Boronka
Lovely Resort. But could be stunning with some few updates. Naples Grande only 3 recommendation. When you are taking people back FROM the beach you need 2 separate lines. One for naples grande guests and just general people visiting the …
Karyna Rovenchak
My stay at the Grand Beach Resort was delightful and exceeded my expectations. The combination of luxurious accommodations, excellent amenities, delicious dining options, and outstanding service makes it a perfect getaway destination. …
Anastasya
Pros:
1. Veronica at the front desk was amazing. She was very helpful in arranging …
Amy
We had a fantastic stay! Steven at the front desk was extremely nice and offered excellent customer service to accommodate my request. We loved the pool, the slide and the music that was played outside around the pool and deck. Can’t wait to come back again!
jennifer henry
This hotel was a little bit of a bummer from the get go. They didn’t seem to be prepared for large crowds as the staffing was sparse and not very hospitable. The facilities are outdated. I know it’s not possible to be on top of everything, …
Derrick Gomez
My wife & I just stayed here this past weekend for our 2 year anniversary. Although the hotel seemed a bit empty due to the hurricane, everything from the service to every little detail was on point. Steve at the front desk was very …
Kalep Roberson
Enjoyed it. There for a conference and was thoroughly impressed with the amazing staff and amenities.
Rachel
Front desk help was wonderful when checking in. Great room price for a quick get away. Jeff in the restaurant for breakfast was also friendly and helpful. The location is about 10 min drive to 5th Ave (main shopping/dining). The only con …
Shital Patel
What a beautiful combination of Hotel, pool, and beach location. The service from check in to check out was great, rooms were clean, but the A/C had issues .. from getting cool enough especially during a hot day. All the help around the entire hotel was super friendly and helpful! Will go back again!
Bill
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Kayla N. Barrientos Serafim
The hotel has the friendliest staff, the best food and amazing rooms with amazing sunsets. Great place to relax! Thank you for a great weekend.
Jimmy Carter
Very nice hotel with great conference facilities and staff.
I attended a conference and stayed at the resort for 4 full days. The front …
James Perrilli
We loved it last year for my wife's birthday, so we came back again this year again for my wife's birthday.
Soren Christensen
The Naples Grande has become one of the best hotels in Southwest Florida. It’s a very nice hotel. Only knock is that a few things in the room need to be updated. Countertops in bathroom are hideous lol. But overall nice rooms, nice property. Location is great. Outdoor activity amenities are great. The staff has been exceptional.
Willie Johnson (June)
Wow....enjoyed the week here while my wife was here for a 2025 women's conference.
Rafael Oliveira
The rooms are great and clean, and the location is perfect only a few minutes away from Naples 5th Ave st.
Resplendent Quetzal
I visited the Naples Grande Beach Resort with only a day pass, but the pool, food/drinks, staff and views/scenery were excellent. I will definitely be back to stay in the hotel for a couple nights on my next trip to Naples. It is especially …
ME EASH
From check in to check out fabulous time. Staff so kind and caring. Tram ride driver fun (to beach). Rhodes E
nd delicious beach foods. Spa treatments divine. All food services delicious. Above all the staff in each area make it so welcoming and pleasant
Ricky Persad
I have stayed at many resorts and some have been above the price point for this resort and some have been under however, none that I have ever been to have misrepresented themselves as horribly as the Naples Grande Beach resort. First of …
Sean Lafferty
Do NOT book a Villa!
First off, let me start by saying the staff is amazing and was extremely …
Steve P
I am by no means a professional traveler but I am a licensed professional and the property is outstanding. The management has been extremely accommodating and the stay/view was very nice!! A bit of a chore getting to the beach but the …
Anabel Elizechea
The hotel is one of the best hotels on the beach amazing staff, dinning options amenities. They have every thing to have the perfect gate away. But there is something unacceptable for me and I think the rest of people staying at this hotel. …
Ramzey Prentiss
The rooms and all areas of the hotel were very clean and well organized. The staff is what makes this place amazing. From the friendly bell staff to the check in team, the cleaning staff and anyone I crossed paths with during my time there. Friendly and very welcoming. It felt as if they wanted my family and I to be there.
M V
Not The Same, Various Areas Need Attention.
I have not been back to this hotel for about 5 years. I was in the area so I …
Diego Ke
The common areas are really well kept and nice to hang out in. The bar and restaurant areas are appealing and there’s lots of seating and food options.
The staff were all great and very responsive and attentive. Nicole in the front …
Billy meredith
We love this hotel, so quiet and relaxing. From the moment we got another car concierge took her luggage to our room. We stayed in one of the villas loved it, and we got a cabana at the pool top notch service by the ball will definitely be …
Marta Valdes
Quality of customer service front desk cannot find my reservation, waiting about an hour went up for my room and decided to go downstairs which the quality of all the chairs in the lobby was very very poorly very dirty people we’re not …
Regina Wimbley
I am only reviewing the spa. First the staff was awesome! The Spa itself was so old and outdated that it was extremely hard to believe a luxury resort of this level has not updated the spa un at least 20 plus years. Only two showers and …
Shelleney dela Rosa
Overall a very poor experience. Upon arriving, no one greeted us to take our luggage & valet were just chatting & on their phones. Receptionist wasn’t welcoming. When I got to my room, I immediately noticed the coffee table was dirty from …
Janice Naborowski
Wow! This place was fantastic!
Service was excellent in every area. Every employee went above and beyond to provide amazing service. Clean with updated decor. Wonderful location. …
dacabral11
The room was very clean and nicely decorated. The view from our balcony was awesome as well (coastal view). The service was OK. My favorite thing was the pool. Nice place to do a romantic quick getaway.
Trent Milliron
Tried to order room service exactly 10:50pm 10 min before they stop serving normal food. Was told they would not serve me the normal menu, by some young person who clearly didn't care, except it was probably messing up his early leave, and …
jazmin
I have been working with the events coordinator/catering sales manager, Shannon Glass, and I have to say, she is nothing short of a class act! She has been incredibly helpful from the start, and it is clear she is very talented at what she …
Ana Fellerman
Me and my family had a good time in Naples Grande.
The rooms were nice, clean and big! …
jan martin
Nice hotel but doesn't accommodate disabled guests very well. Elevators close very fast, other than the main entrance no other doors had power button openers. For someone who has limited mobility the beds were ridiculously high. Housekeeping was able to bring me a step ladder finally after 45 minutes of my request.
Roberta Viaggi
the worst hotel of my life. After a year of work, I decided with my partner and my little dog to take a holiday. After various searches we opted for the Naples Grande resort, because according to Booking this hotel is pet friendly. So let's …
Gena D’Ambrosio
Second time in few months staying at the Naples Grande and what a difference from our previous visit which was during peak season! Checking in was fast and easy and gentleman at the counter was very nice! We stayed on the 10th floor, king …
Jim D.
Rooms are clean but a little dated. Serviced is amazing! Shout out to Mariano, George, and Hannah for taking care us as well as I’ve been served in a long time!
Renee St. John
If you want a truly pampering experience, look no further!! We got a Day Pass to visit the pool and beach with my elderly parents and it was the best money I ever spent. All staff were AMAZING, especially Sara by the pool. 15/10 recommend highly.
Kirk Simon
I attended the Grande Beach Resort for a weekend and to be completely honest, my wife and I were terribly disappointed. As a resort with such high expectations we expected better service and CLEANLINESS. This is tough to write because I've …
Frank Rodriguez
Great location rooms were very nice. Staff was also a great. Way to represent Naples guys. I will be glad to come again.
Heather C
Here’s my review for my stay from Dec. 5-8, 2023.
I was really looking forward to staying here for pleasure. Some colleagues of …
Andrew Paskal
Stayed in a villa this past weekend. Pool and beach were both beautiful. Resort staff excellent. Have to single out two staff. Sarah- waitress at pool restaurant is so kind, helpful, and efficient, and Mike a waiter by the pool. He never walked past without a hello, a kind word, and an offer of something. Keep up the good work.
Kristen Hettinga
Traveled here with my family of four and I have to say the service was disappointing. The hotel was NOT crowded at all after the new year and the staff was very unfriendly. (with the acceptation of the front desk and servers at the pool). …
Stacee Brtmk
Nice grounds beach pool area rooms are quite spacious. Rooms are a bit dated but clean cold air conditioning, and great great staff everywhere. Pool bar, main bar, restaurants, housekeeping front desk
tony markut
Our company party was wonderful. Waitstaff very attentive. The chef was great. Beef short rib was delicious. Dessert triple just glorious
Rafael Quinones (Dr Q)
3.5 Sadly this is what a decadent great resort is. Away from everything. Expensive for what you get. I’ll give them a 3.5 because the attentive service of everyone we encounter was excellent even when there was not too much personnel. …
Martha Nunez
Amazing hotel! Team to the amazing beach takes around 10 minutes. Everyone from the front desk clerks, the pool staff, and the valet staff are awesome. Very professional and accommodating! Will definitely be back!
Victoria Burghi
The hotel could use an update.
The front desk check-in process is slow, and the staff not the friendliest.
The hotel doesn't have an elevator that connects to the garage (?). I find this …
Josh E.
Stayed for three nights the last weekend of March. The room had no hot water in the shower at any point during my stay despite visits each day by maintenance. Management did not reach out to me until I replied to their internal survey. …
Joey Lee
Villa was really nice. Had a leak into our closet, and it was troubleshot quickly. The mini fridges probably can use a replacement and the bathroom doors have no locks. I get it's the new rage with the barn door style but they still need a locking mechanism. Overall, it was really nice and pretty comfy!! Would stay again!
Melanie DeCarmen
I was very impressed during my stay at this hotel. The atmosphere was inviting, the staff members were pleasant and there were many things to offer in terms of dining, entertainment and recreational. The room was pristine and exceptionally clean. I would most definitely stay here again.
Rebecca Knowles
Wonderful hotel for a convention. Every room has a balcony with beautiful views of the Gulf of Mexico. I only wish the Gulf was a little closer, so I could have made it out to the beach. They do offer shuttle carts during the day, but I was …
Edith Ramirez
I always find a great deal on Groupon for the Naples Grande Resort. We love coming here to get our massage and enjoy drinks by the pool or we'll go down to the beach and enjoy a drink there. This year we had breakfast and our waiter brought …
Andrea Clegg
Very nice resort with beautiful pools. It was nice having an adults only pool. The ocean was so beautiful and it was nice having the golf carts available to take you back and forth. The rooms were nice and the staff was very friendly and …
Kim Pritchett
I have stayed here multiple times and Naples Grande Beach Resort does not disappoint. Clean and lovely, easy access to beach and highways. The property has excellent service and amenities. Beautiful gardens and the team goes out of their …
Julia Heil
My husband and I stayed here for our honeymoon. Initially I was bummed because I called ahead to ask for the room to be set up for our honey moon with rose pedals and champagne and a microwave, when we arrived our room was not set up as …
Nick Villanti
The place was great. The service was fantastic and definitely would stay here again. They have a family pool (with zero entry and slide) and an adults only pool. In the pool area has a bar for anything you need. There is beach access about …
Allie Suarez
We stayed here through Costco Travel and it was amazing! We absolutely loved the hotel, lots of good food, perfect pool for kids and families, great location. The beach was absolutely amazing. The staff was nothing but kind and helpful. We …
Peter H
I was here for a conference and really enjoyed the stay. The room was clean and included a fridge and Keurig machine. No microwave. The heated pool with a water slide was the star of the resort and able to order food at pool side really …
Julie Hinton-Green Reiki Master
Here’s an improved version of your review:
“My husband and I stayed in Naples for a night to attend a 60th birthday party, …
Nishantha Dias Weerasinha
The service we got from the staff was amazing. Such care and attention is worth more than 5 stars.
The room was good. A few minor adjustments to the doors leading to the balcony …
Josh Caldwell
Update, they moved us to a new room. Which is interesting bc the front desk made sure to let me know that no rooms were available at my initial complaint, of which I did not ask to be moved at that time. I am sure they were just "letting …
Dean Thibodeau
Went here for a business conference. First off, the on-site day-of event staff are fantastic. They are accommodating, responsive to last minute adjustments, and friendly... having said that, the pre-planning process is painful. I went 2-3 …
Rachel Cunningham
This was our second stay as a family of four. Last year, same time, the resort offered daily kid’s activities, but not this year. This was a big disappointment for my girls. The resort requires guests to identify with bracelets for amenity …
Lina Meinel
Amazing location in an upscale area that has everything to offer. Good customer service and excellent food in all hotel Restaurants. Fun big pool with water fountain and slide for families. Also a quiet and elegant adults only pool. Highly recommended if you have a big budget.
George Milev
That resort was Grande probably 20 years ago. Not any more. I’m giving it two stars because of the nice grounds and main pool, but the accommodations are subpar. We were in Vila 103. Pretty run down over all. Constantly running and smelly …
William N. Haas III
What a wonderful resort! The staff rooms and food were amazing ! I highly recommend this resort. Banquet Experience was also amazing.
Nikola
Recently we had massage with my wife but it was just ok nothing special. Just add on as i don’t have option: …
BerbieJo
Stayed here twice for about a week at a time. Rooms are nothing special. The food is boujee and over priced. Didn't like that it's at a dead end with nothing really near it. There is always an event going on, so expect traffic and noise. …
Logan Barnhouse
My stay at Naples Grande Resort left me with mixed feelings, resulting in a 3 out of 5 stars rating. While the overall experience had its positive aspects, there were some notable drawbacks. …
Rachel Mendez
Wonderful 3 night stay. Kids loved the slide and pool. Tram to beach quick and fun ride. One day was pretty busy with people waiting for tram and had to wait a while for the next tram to get back to resort in the sun. Seemed like only one …
Juliette Cepero
As a local I am realy pleased with my stay at this hotel. I only gave it a 4 Star because the room that was given was a little musky, but again it is to be expected when you are so close to the ocean as humdity can built up and this is a …
Michelle Mathey
I came to the Naples Grande Beach Resort with my best friend, and daughter for her 16th birthday! Service was amazing from check in to check out. Special shot out to Joel at the pool bar, and John at the lobby bar! They went the extra mile …
Michele Young
Beautiful hotel with all the amenities. My favorite part is the shaded raised 0.75 mile path that ends at the beach . Restaurant /bar/ tram service and beach chair/umbrella set up. We live in Florida and this is definitely one of my favorite resorts!
Elana
Because of one staff member named Natalie who single handedly ruined the trip for the 4 families that went together, I give this hotel 1 star. From the moment I was checking in, she was yelling at my 13 year old son because he accidentally …
Lori Epstein
This place is paradise! With all the cold weather around the country, I was able to be warm and swim in 3 different pools!
Food was great wherever you eat!
Casey Perkins
My sister and I spent our birthdays here (birthdays in your 30s hit different) and it was truly amazing & relaxing… the getaway we needed. The rooms were clean, the drinks were great, the staff was friendly and I truly appreciated the …
Laura Thompson
Beautiful property. Great room and fabulous pool. Shuttle service to beach was wonderful. My husband Had a business event tonight, so I had dinner by myself at The Catch. My waitress was Latoya and she was so welcoming and made me feel …
Donna Marie
Food, service, cleanliness were excellent. Room spacious, clean and comfortable. …
Julie Mireau
Overall this is an excellent hotel. Beautiful rooms with ocean views, wonderful pools, and very comfortable beds and pillows. The location is also excellent. …
Angela B
Beautiful Hotel! All their employees were very kind and helpful. I was there for a weekend conference but I will definitely return for a nice quiet weekend getaway.
Renee Charles
This hotel met and exceeded all my expectations... and I wasn't sure what to expect. The property is beautiful and well maintained. My favorite pleasant surprise was the boardwalk to the beach. There is a tram that can take you to the beach …
Veronica Curti
Food is excellent!! Steven, the lobby bartender, was great.
Butch Hurley
The hotel was very nice. Located in a great spot, but it really needs a facelift. The staff was very friendly and helpful
Daniel Alderman
My wife and I came to the Naples Grande Beach Resort to spend the first week of our honeymoon. We stayed in a villa suite away, looking to have some privacy away from the main hotel. After a long flight in we enjoyed the private beach (it …
yasmin simhon
I recently stayed at the Naples Grande Hotel with a large group, and it was an incredibly disappointing experience. The lifeguards and security staff were extremely rude and hostile towards the children in our group. They singled out our …
Liz Hall
** Shout out to Timera ** for giving us a warm welcome and amazing room selection!
Travelled with our two year old and this was a fantastic hotel. …
Shankarnag Basavaraju
The location and the rooms are so good with wonderful pictures view of Gulf of Mexico from the balcony.
The tall hotel is located at the end of the city in the tranquil place near sea. …
Brandon Brock
An exceptional experience at Naples Grande. The hotel was very clean and the staff well attentive. Our room was cleaned daily and special attention to detail was given with each clean. The spa area was wonderful and adequately priced. I …
Elizabeth Tremberger
Beautiful hotel and grounds. Staff were friendly and attentive to your needs. Restaurants at the hotel had excellent service as well as food choices. Definitely very happy with my visit and will be returning.
Stephanie Cilli
I spent an entire week there was very welcoming. Our best part was Mike at the pool. Tremendous personality always took care of us made sure if we needed water pop or drinks from the bar or food. Always remembered us by name! Amazing person lucky to have him!
Gavin the beast BTW
Amazing stay. We were nervous about the distance from the resort to the beach but it was amazing. The multi row golf cart picked us up immediately from the resort and was waiting when we were ready to leave. There is food and drink service …
Ray McCarthy
You really can't beat the location of this place. Great views off your balcony and a quick walk or ride (via tram) to the beach. Staff is very courteous and friendly. The only reason I took off one star are the prices. Expect to pay over …
Dawn Rocco
What an amazing stay!! We used all of the amenities including the beautiful pool, the spa and the hotel bar. Boris attended to all of our needs and made a mean espresso martini. Thanks for a great stay!!
Erica Mulder
Every single staff member we encountered was friendly, helpful, detail-oriented and full of personality! The property is gorgeous and offers a variety of beautiful spots to relax from the beach, to the pool, lounge and terrace. Our room was …
Mandy Naglich
such a fun resort but really propped up by the food & bev program! Great options out at the pool bar and the staff is always happy to customize to what you want. …
Hilla Malverty
We spent the memorial weekend at the Naples Grande beach resort.It looked so promising at the beginning till we met the pool staff …we were several families together, trying to have fun with the kids and any little thing that one of the …
Matthew Boone
They were doing some renovations so it was pretty noisy in the daytime.
Jeff
Spectacular five star resort. I have stayed and will be returning.
Friendly over the top service like no others.
Great beach, great 5 star food. …
Desi Boozer
For my first time traveling in awhile and first not all-inclusive, this resort has met my expectations. Service and staff were very friendly, and professional, food options on the resort have variety, but pricing is a little high. I used …
A C
We would have given it 5 stars had it not been for a few things. At check-in our really great guest service rep said we could check-out at noon vs 11. The kids were all set to go to the beach this morning and but when we went up …
Lisa Steele l Fresh Eggs Daily
I stayed at the resort as part of a public television conference I was attending. Very clean, nicely appointed lobby and rooms. My room is spacious, the bathroom is nicely updated. Includes a small balcony with seating and a beautiful …
Rey Pineiro
This is a resort and it feels like it. Was here for Phillips conference and enjoyed all the activities the resort had to offer. Pool is heated and slide was great for all ages. …
Glenn Oneill
Did not stay here because of the high price . Came into town for a wedding. Needed two rooms . If i would have stayed here for the 4 days it would have cost $5,000.00 . For me nothing is worth that .
Sandy Dizenzo
My favorite place to stay in Naples. Heading down in a couple of days for our third stay this year and can't wait. Love the pool, the beach and the boardwalk to the beach. Very friendly and helpful staff. Received great recommendations for local hot spots. Highly recommend.
Jason Higaki
Great staff and great resort. Room was fantastic and the view was nice also. Staff was very friendly, room was very clean, and amenities were nice. Being a short cart ride from the beach was a huge plus. The pool was also very nice and the kids loved the slide. Can't wait to come back here on our next trip to Naples.
Audra McLachlan
They rooms are very dates in some ways. The staff is amazing. But the worst part is the elevators. They definitely need to get that fixed.
Valet attendees were also very helpful and pleasant. Overall, great girls' trip.
Vincenzo Selli
Naples Grande Beach Resort it has been a surprise for us this year in July. We have never been here in Naples before and it is just the right combination of luxury, professional staff, beautiful beach, amazing people all around. Nice sites …
Lukasz Wasiak
We have been coming to Naples for nearly 10 years and have stayed at Naples Grande 5 times in the Villa rooms due to the size of our family. Our experience until this year has always been great but this year it’s been a disappointment. The …
Stephi G
Joseph and the front desk staff and spressi staff were absolutely amazing! The pools were awesome. There is a boardwalk which takes you 10 mins walking. There are shuttles, but at peak times, you will have to wait. Food options were good, …
Jennifer Galloway
The heater on the lap pool has been broken for over a month.
Theodore G
I was a bit hesitant about the rooms due to other reviews, but our three-day stay came out really well. Their pool was great, the room was nice and clean with a beautiful coastal view.
Chris Fernandez
The staff was amazing and very helpful. The property is perfectly located next to the beach. They offer a tram/golf cart that picks you up and drops you off from the beach. It’s constantly moving you only have to wait about 5-10 minutes. …
Phillip Mote
Amazingly fun beachfront. A truly fun and 5-star pampered experience. Awesome beachfront & poolside restaurants and frozen drink selections. …
Alixandra Colehour
I only went to the spa and it was lovely but very expensive. Lots of upsetting on products. The locker room needs a rehaul. There were four of us getting massagesand facials at the same time and all the lockers are right on top of each …
Yaron Simhon
I am writing to formally express my profound disappointment with the experience my family and I had during our stay at the Naples Grande Hotel from May 24th. Our visit was meant to be a relaxing getaway with a group of friends and their …
J
This trip was a dream come true. We researched many locations and most were sold out due to our last minute planning. We decided on this resort because it offered so many amenities and it was still close to the beach. We arrived early on …
David Blake
This is the first bad review I have ever written and im in my 50's. I travel on 50 work trips a year and 2-3 vacations and never have I experienced anything like this before. …
Caroline Alixandre
Very old hotel and ammenities, food not great and service was ok. The best part was the spa which is really good, other than that wouldn’t go back especially considering the price.
Anthony Pachelli
The hotel was very nice and the employees were very friendly. If it was just my wife and I everything would have been great. The room was very large and nice but we were not as close to the ocean as we thought we were going to be. We were …
Gen Barron
We are repeat guests here. On our last visit we had a beautiful room on the 18th floor, however on our first night elevator maintenance started outside our room very early in the morning. When we brought this to the attention of Timera, …
Tia Ly
Nice hotel and tram to the beach was convenient. We like to do activities in the morning and beach after 3pm since it’s less busier. The tram is always available and ready. Ready to have some small bills with you for tipping. I don’t mind …
Shontay Anderson
This hotel was wonderful, especially for such an amazing price. Staff was very friendly and let us check in early at 12 when we called because we had a baby in the tornado watch. The decorations are very fancy. It was very clean inside. The …
Carin Newman
Norma was an excellent server at the indoor bar and restaurant! Service was quick and friendly. Adrian and Chris were awesome servers at the adult pool. They were quick to refill drinks and were fun to talk to. They also had great …
Abraham Morejon
Very nice and clean. Staff if friendly and helpful. Catch of the day restaurant was a great place to end for the evening. Pool bar has a good selection of lunch items and the service is fast. Bubble Q happy hours with$5 flutes of champagne, …
Victor Corniel
Love this resort, everything was just right. Pool area is great. Amazing A+ service from Mike the waiter at the pool. He makes me and my family feel at home he even remember our names and always got our drinks right! Everytime we went to the pool we make sure we seat on his area! Thanks Mike !!!!
Karen Horne
We have loved our stay in the resort. The rooms were lovely and spacious, we had 2 balconies which gave a great view of Naples. As a family of 4 there was plenty of room for all our things. The cleanliness of the rooms was superb and any issues were dealt with very efficiently. Thoroughly recommend and would love to come back!
DEMIE BELLIDO-KORBER
The outside bartenders were attentive but seemed annoyed. I will kick for it being a hit day and the grille being close by. Check in is 4 but I didn't get a call for my room until 520. Ordered room service. And the food was mediocre at …
Christina Brown
Beautiful hotel with wonderful service! The attention they pay to the small details are what sets this hotel apart from the rest. Arriving so soon after hurricane Ian I was wondering what shape the hotel would be in. The grounds were …
Brian Bird
This place is amazing! The beach has beautiful white sand, the rooms are clean and nice, and the views of the ocean and Naples are breathtaking. Customer service is also amazing, even during a power outage the managers were working to help …
Lone McCord
The suits are wonderful and private, there is a passable shortcut around back to the pool. There are cameras. Lots to do. Convention services are fantastic. Sound was great. The board walk through the mangroves are special. Pool is great. You really can't
FatherDavid Sharland
I was in town for a conference being hosted at the hotel. Excellent service at the front desk, a great staff that took care of your rooms, and the food that was served at the different events were all excellent. Included in my room fee was …
KC
My husband and I stayed here (I've stayed here before) for a weekend getaway. The water feature in the lobby was as beautiful as I remembered. There's something about the air in Naples, it's so relaxing and so calming. …
Zeeshan E
Per our stay 8/3 through 8/6. The good - was the staff, Sammy (bell staff) and Melody Arguelles (phone rep) really saved this trip for us. The views are breathtaking!!! The location almost can’t be beat. Love the shuttle service too and …
Terry Brazelle
My stay at this resort was peaceful and fun-loving. The beach was beautiful. The bar downstairs could use some work as far as the drinks that they serve. Room service was excellent. The food was excellent. The pools were more than excellent. Thank you for a wonderful experience!
B Cookie
Beautiful place and the spa is top tier. I definitely recommend staying here I had an amazing experience and the food is so yummy. Everyone is so pleasant and helpful 10 out of 10 for sure.
Miranda Gray
I rarely write reviews and typically always give the benefit of the doubt when dealing with hotels, but this was unacceptable and very disappointing. Much to our surprise, there were countless problems at every stage and ZERO attempt to try …
Maria Gabriela Rojas
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My husband and I spent one night in this nice hotel. The discrimination for …
Nick
Our stay at this hotel was marred by multiple disappointments. Upon arrival, our luggage was mishandled by the bellman, resulting in damage. The room wasn't ready, and we were directed to open our luggage in the lobby to get swim attire, an …
Erik Poston
For 400$ a night I wasn't impressed. At arrival it starts there. Parking was limited and there wasn't a lot of signs to direct me too the lobby. We ended up walking with all of our bags through the pool area and made our way through the …
Peter Baxter
Very nice environment, friendly service but no gulf or beach view. Prices are high.
We went here beginning of April 2017 for an quiet evening of apps and wine. …
The Nightly driver
Fantastic and beautiful. Every staff member was the most friendly and helpful of any place I have stayed from around the world. Special thank you to security guard, Barry. So friendly and helpful. We just asked about the spa after hours as …
Venmany Baughn
My family and I came here for winter break. The hotel cleanliness is a 4 of 5. I think it's hard for them to get a 5 in this category because the hotel is older and no matter how clean everything is the smell of old carpet etc is still …
Alysia Williams
Overall, the resort is very beautiful. This was my second trip to the resort and this time we brought my sister along to get the experience too. This time we stayed in the Villas (Room 107). …
Claudia Bolla
I spent my birthday weekend at the hotel, rooms are spacious and clean. We went to the beach two days in a row, and the attendants there were awesome, specially Adrean and Jason at the bar, both were very friendly and attentive. Also, the shuttle/cart drivers were really nice. Great hotel for a getaway!
Robyn Barkley
If you book an event here, don't let them show you a hotel suite as an option if you have a smaller group. …
Chaz
Amazing Resort. Just like paradise. Juliana did a fabulous job on the phone before the vacation even started and made us comfortable with the reservation. Things went super smooth and we had a blast. There’s a long walking bridge leading to …
Layde Supa Productions
Awesome amenities, staff was amazing, gift shops and wellness centers was 🔥🔥🔥🔥. I definitely would highly recommend spending the weekend here. My balcony view was so beautiful. Super large and spacious rooms and spa bath tub with a connecting shower 🥰. Minutes to the beach . …
Nick DeRue
Nice place. I'm not a "resort" guy but I found this place quite enjoyable. The pool is very nice - the water slider was more fun than expected (I know it's meant for kids, don't judge). The beach is top notch, though I found it quite …
Doris Allegretti
Let me tell anyone looking to go to this place, that this hotel resort is absolutely stunning, the customer service is insane and the grounds and the entire resort is kept immaculate. The GM Jacob makes it point to speak to all the …
Jamie Eklund
The rooms are nice and most balconies have a great view. The most standout part of the stay was when we ate at Catch of the Pelican. It was hands down the best service we have ever received from any restaurant ever. Our server was Kenard …
John Cram
We were there last year and are returning there June 19th, its our anniversary and I'm hoping they do something special for us. The entire staff is super friendly and the resort is clean and well kept, the food is very good at all the restaurants. Naples grand is a super place for families or couples,highly recommend
Mark Johnson
This hotel is very nice, friendly staff, great location and I found the food/beverage to be outstanding. All I had to do was use words like "please" and "thank you" along with a positive attitude. Amazingly, the hotel associates responded …
Samantha Mulreed
First time in Naples did not disappoint! The hotel is beautiful, has so much to do and the staff is amazing. Special shout out to CHRIS at the pool who was so awesome!! We had a big party due to a friends wedding and he was with us start to finish making sure we had the best time. THANKS FOR EVERYTHING CHRIS!!!
Daniel Ramirez
Made a reservations for a weekend get away and due a unexpected medical illness wasn't able to honor the reservation. I called and spoke to the staff they very politely acknowledged the situation and canceled. They stilled charged me 800 …
Grace Wormington
We came here on our honeymoon and it made it less than enjoyable. The staff was hardly friendly to us, not sure if it was because they thought we were a couple of 18 year olds using our parents room charge of that we weren’t going to tip, …
AnamariaFerentz Official
Nice stay but doesn’t worth almost $900 a night a suite in the beginning of November The bathroom was not well cleaned and the SPA was a bad experience. They don’t have a SPA pool, only a hot tub and the “meditation room” was cold that i …
Susan Liga
Overall nice day valet was more friendly and helpful than late at night. Overall nice. Good area.
Julie Iemma
My husband and I were vacationing in Tampa and decided to drive 2.5 hours to Naples for my birthday on December 7. We spent $400 on a suite at this resort only to be completely disappointed questioning why we even made the drive down. …
Yasia Cherevyk
My boyfriend and I stayed here for a long weekend and loved it so much that we had to extended our stay. What really makes this resort stand out is friendly and accommodating staff. Amy at the coffee shop downstairs was really sweet and …
Karim Saleb
Great pool! The beach access is a little far but their trolleys are always available and perfect for the 5-7 min drive. Would stay there again.
Shadow Schanley
My husband and I stayed here for a week and it was wonderful! Everything was very convenient and close by. Our room and amenities were very clean and up to date. The food and service was also excellent. Each day we went to the beach at the …
N G
The staff at the front desk, while checking in, was not very friendly. Seemed to be a little upset when we ask to have our 3 rooms we booked to be on the same floor. The shower in one room had very dirty grout. There was a huge roach in …
Andrew K
Our wedding was a pretty terrible experience due in no small part to the team at Naples Grande. …
Allyson Sandler
I'm giving Naples Grande Resort a 2 star review for a few reasons. But let me start with the pros: the spa is beautiful, I probably had the best facial I've ever had (from Nikia), and the staff there was lovely. The cons: My husband booked …
rob ert
The elevator situation is kind of a mess. The signature rooms lack microwaves and are kinda small. The barista food was microwaved though, so they at least have them. Bathtub looks nice but no jets or anything like that. Parking was the best part, super easy and convenient.
R. Bee
My wonderful husband surprised me with a weekend here for our babymoon! We had such a wonderful time. The staff was wonderful and very accommodating. The breakfast so delicious!! We had the most amazing experience at the spa! I was 33 weeks …
Tori Whitaker
My husband and I stayed at Naples Grande for our honeymoon and despite the cloudy and rainy weather we had a great time. The villas are amazing and worth the upgrade. The catch of the pelican was a disappointment but the bar in the lobby …
Craig Kirsner, MBA
Naples Beach grande resort is a fantastic hotel! My family and friends had a great time there. The pools are very nice and clean. They have a great slide for kids at the pool. The rooms were nice with beautiful views. And the beach was amazing. Great service throughout. I highly recommend it!
Cherisse
Such a serene place to stop and let go. The resort is beautiful and I feel like all the rooms have balconies placed in a way that you can see all water views. The staff was super attentive and even think of all the small things. Loved the …
Kellye Smith
My husband, daughter and I booked a stay here for three nights and we have one more night remaining of our reservation. This resort is absolutely beautiful! We got upgraded To a higher floor with a better view on check in which was a nice …
David Lee
1st time visiting this Naples resort & was very happy with my better half's choice. Upon arriving we were greeted by a very friendly/courteous valet/bellhop. Check in was a breeze and the receptionist was amazing to talk to. Room was clean …
Mauricio Cervone
Great Location. The beach is not exactly close but they offer a shuttle to go to Clam Park… just 5 minutes away, and the beach is fantastic with it's white sand. Overall the food in the hotel is quite good, the installations are in good conditions and the service was really good. Highly recommended.
Nicole Garay
I’ve been visiting this resort since it was the Register, instead of Grand Beach Resort. The service at the resort is over the top, the cleanliness of the resort is five stars and the food at the beach restaurant was amazing. The breakfast …
Rich Gebhardt
Great place, rooms had minor things like several outlets not working, we had two rooms and each had this issue. Great amenities though, good food options that were all excellent, and short 5 minute shuttle to beach on boardwalk was nice. Staff was excellent too. Has all you need.
Eric
Nice resort with a very hospitable staff. The rooms are a little dated and our room had a bit of a damp odor. Pools are nice but can get crowded. The elevators can take a long time when there are a lot of people there for a conference or something. I waited over 20 mins for an elevator one time. The beach area is nice.
Robin Henry
Stayed at this resort for a Medical Conference. Numerous bug bites noted on my arms after day 3 which I assumed were mosquitos. Bites continued to erupt on my head,face, legs and back after I returned home. Notified the hotel immediately …
Bill Costa
No words can describe the beauty of this place. The beach is beautiful, service is great and the food in the Pelican restaurant was outstanding. We did observe two guests stealing ten or twelve sets of dinnerware and napkins and stuff …
Rhys
Excellent Hotel with an excellent location. Hotel was lovely and the staff very helpful. Plenty of on site parking and things to do in the local area. …
F C
My family and I had a fantastic experience during our stay. We had a 10 days vacation there, and are very happy with our choice. The staff was very nice, and the hotel offers a wonderful atmosphere with spacious rooms, balconies with …
Liz Ruiz
From the second I got there til the moment I left everything was perfect! Starting with the friendly valet, to the welcoming check in, all the way until Check out - each and every employee we encountered were accommodating and just salt of …
David Wolff
The place is beautiful on the surface, until you really look. We were in a spacious room on the 17th floor. First impression was great. Then we really looked. One of the double beds was freshly made with a duvet insert that was so old …
Milton Pomales
Our second year vacation. Raphael one of the waiters. He was extremely good and ensured that everyone and everything was great!!! The facilities are great after last year’s Hurricane. We are looking forward to our next year’s vacation. Also, my wife loves the cream brûlée from the restaurant!!!
Jeromy Vandermeulen
We checked in early and were charged a $25 fee. Have never had this happen but I suppose I understand. We had no towels available to us the two times we used the pool. However a $35 a night fee was charged for the use of the amenities. When …
Vivian Silva
Overpriced hotel. It looks great from the outside but once you are inside it's a different story. Leaky fridge, leaky sink, AC did not work properly, hair on the towels. Also rude and uninformed staff. Bartender told us the beach and pool …
Rachel Goldzweig
My experience hands down was a 10/10. The food was DELICIOUS and freshly made. Customer service from staff was accommodating towards everything I needed, location perfect to lots of shopping/eating areas (Waterside Shops, Mercato, 5th Ave, …
Allyson Tomchin
This hotel experience was one of the worst of my life. You pay a lot of money for very little. The front desk staff is nice but totally incompetent. They actually gave our room key to someone else while all of our belongings were in the …
Sasha North-Clauss
After a long day of travel and delays from NYC, we were so glad to check in and meet Veronica who made us feel so welcome. She even gave my kids stuffed animals and coloring books and sent a birthday card to our daughter upon hearing that …
G P
We stayed here for two nights. We enjoyed the spa and a private cabana on the beach for Valentine’s Day. The staff are very friendly, great view of the Gulf Coast from the room, the beach was great and we had a good experience at the spa. I …
Diana Rondon
I really like this hotel. They have a nice pool with slide for the kids to have fun. Another pool more for adults with a jacuzzi next to it. The beach is beautiful and the hotel offers a ride. They also have bikes if you want to go around. The rooms are big, clean and with a nice balcony. Great view. We had a great time.
Vicki Delbagno
I didn't stay here, but I delivered a cake. I have never been to a resort, where every single person I came into contact with was so kind! From the valet to every employee I saw, so welcoming. To note, it was also very clean.
Ger
Everything was great except of the checking lady last tuesday around 8pm. Same lady was replaced 30 minutes later. Tennis courts $20 for each participant for one court one hour time. Not even the ATP ones cost that much so all our rackets …
Derek C
First I would like to state we will be back and will give them another opportunity. When we checked into the room there was trash left from the previous guest and wasn't cleaned up. That is the only complaint we had. They advertise that the …
Graeme Dewstow
Great stay! Friendly staff. Loved the walking path thru mangrove forest to the beach, and the pools were great. Would happily return!
Melissa L
I travel a lot and have stayed in many, many hotels. This hotel is clean, spacious and very up-to-date! It’s just a little too large for me! But it’s quiet, they are super nice here, the food in the restaurant was good! …
Donna Grossman
Be aware, that the beach is PUBLIC. Anyone can grab the free shuttle with their own chairs and umbrellas and sit right next to you. And even though you are a PAYING guest of the hotel, you still need to PAY $20 for an umbrella!!!
Cate Outen
What an awesome place to stay! My husband and I came here for our honeymoon, and we couldn’t have asked for nicer staff and better food. Everything about this place was excellent. Marie at the front desk was so sweet and super helpful! We will definitely be back next year!
Maureen Shea
Hide your things everyone! The hotel staff likes to go through your things and steal! Terrible time staying at this hotel. One of the members of our trip had his room and luggage ransacked by the LOVELY hotel staff. Hotel has done nothing …
Tonia Termont
We had a lovely stay at the resort. The plusses were the large room with balcony and ocean view, the great golf cart ride to the beautiful beach, the staff that tried their utmost best, the breakfast buffet, outside pizza oven, kind front …
Taylor Newland
Absolutely beautiful! Everyone was very kind and tentative to my needs. They also have a tram that takes you to the beach and they have complimentary cushioned lounge chairs for guests. The pool is awesome and it has a water slide. They also have an adult only pool. Absolutely loved my stay here and will be coming back!
Lynn Watters
Not only is the hotel Gorgeous ! But, Every Member of your staff have been just great, friendly, and courteous. Niki at your reception desk went above and beyond to help us! My husband had a family issue regarding a lawyer and a will we had …
Ltr twentytwentyseven
The good: The hotel has lovely grounds and nice, open public spaces. Pool is area is clean, beach is nice. Generally the service is good. Food so far as been excellent. …
Brenda E
My husband and I stayed here for 3 nights. Staff and amenities were very nice. The pools are great. Saturday was a good time. DJ at the pool was great. Room was spacious and nice. Hotel is showing some age. The large bathtub did not get …
Jose Ortiz
Pool is not the best but is good. One of the features that i really like is the shuttle service to the beach, is really nice! Every five minutes a a cart comes to pick up and drop people. I would have given five stars if it wasn't for room service. They charge you $5 fee for taking food to your room plus they charge 20% gratuity.
Phil Wendler
Was planning to stay at the property for a friend's birthday. It was cancelled and I called the hotel to ask about a refund. The person I finally ended up talking to who was empowered to offer a refund was kind enough to confirm that the …
Natalie Wallace
My husband and I were able to go to Naples Grande Beach Resort for our honeymoon this summer and we are SO glad!! We had a wonderful time. The resort is BEAUTIFUL and the staff was amazing. We felt very welcomed and taken care of. The pools …
Thomas Lekai (Tom)
We stayed here for our wedding, the customer service was absolutely terrible. Room was not ready on time, because it needed to be “inspected”. Couldn’t even get breakfast without a significant quoted wait time and many open tables in their buffet. What a horrible experience for our wedding, steer clear.
Terri English
The hotel has a nice pool and some nice views but it is a significant walk from the beach (golf cart ride provided))and though has had a minor facelift it really could use an entire revamping. The staff are all very friendly and helpful; …
Judy Sun
Beautiful, clean hotel. I enjoyed my stay here. The staff was very friendly and nice. The room was beautiful with a balcony that overlooked the pool and the sunset. …
Carol C
Loved everything about the resort and I am so picky!! I was able to check-in early, even during Spring Break. Service was fantastic in every area of the resort! If you play tennis you are in luck! So much fun!!! The pool bar is …
Donna G
I was there for business and their bell hop destroyed my luggage. He came and picked the luggage up from my room and put it in their storage area while I attended a class that didn’t end until noon. After class, I went to retrieve my …
ROBERT MANNING
First day at Naples grande property had nothing but problems
3 times our key didn’t work
Kept telling us it our fault must be putting key in our wallet not true …
Irina Popkova
Wonderful place, beautiful gulf water, great restaurants nearby.
Destry Jinks
This is a beautiful place, but the staff make it an exceptional visit. I came as an AV tech for a conference, and everyone in every department was top notch. The friendly atmosphere really blew me away. …
Bonita Mages
The bathroom had mold growing under the shelf in the bathtub. They never cleaned our room once even though we were there for a whole week. They could have at least taken out our garbage. We had to call multiple times to get more coffee, …
Goose Byte
Beautiful building and grounds. I was here for an event and as such did not stay in a room. I did however have some delicious food, service during the event was fantastic. The place was pretty clean, though the parking garage could use a touch of cleanup. The decorations and art we're very nice. Would recommend for large events.
Blasucci Brittany
My children always have such an amazing fun-filled time at The Naples Grande! Room is always clean and smells refreshing. The spa is very relaxing and accommodating.
Adrienne Roysden
The elevator to the lobby and to bring your suitcases up is broken so that was a HUGE pain for us. We saw multiple people bringing their suitcases up the stairs, through the pool, and then up more stairs just to get to the lobby. Our room …
Jessica o
Disappointed is an understatement. Website definitely does NOT portray the actual resort. Room views were mediocre. You have to schedule your room to be cleaned. Trams took forever! Literally elbow to elbow lines. Got to the beach there …
Hannah G
Great service, excellent rooms. Be advised though: the resort is NOT on the beach. The beach is about a 1/2 mile walk from the resort (they do have shuttles). Restaurants at the resort are delicious, but pricey. Rooms are comfortable and …
Tara S.
Pros:
1. beach isn’t busy at all (but I went during the week)
2. hotel offer free shuttle from hotel to the beach. Percy, the shuttle driver …
chaz wale
Very nice outdated resort but the staff saves the day. The food situation is awful for vegans and the resort goes out of its way to over price and not provide simple food items. There is no adult nightlife provided at the resort and …
Mrs Lyn
I had a wonderful vacation with my family while staying at this resort. The pool is very clean and felt cool and refreshing on those sticky, hot August days. We added the breakfast and parking to our reservation as not to incur extra …
Steven Siemons
It's always nice when you're made to feel welcome right away. We were assisted by Dadrian at the front desk and she was wonderful. My wife and I loved the accommodations for their fresh design, comfort and cleanliness. The hotel has two …
amanda considine robitaille
We recently had the pleasure of staying at Naples Grande Beach Resort and Spa and I cannot say enough good things about my experience. From the moment we arrived, the staff was incredibly friendly and welcoming. Sammy the bellman was always …
Frank Turek
We just took my mom to the Naples Grande Beach Resort for her 85th birthday celebration in January 2023. The hotel had no heat while it was 40 degrees outside and low 60s in our 3 rooms. When we told them about the heat not working, they …
Orlando Martinez
Get place for weekend romantic getaways. Wife n I had a great time. Friendly service, clean rooms, lots of self parking, beach access n free transport with golf cart to n from the beach. Gave us 2 beach chairs included. Adult pool area was …
Carlos Ruiz
The absolute poorest service. No actual amenities can be enjoyed. The beach is a 10 minute golf cart ride, which had over 30 minute wait in the sun. No attempt to prioritize hotel guests, giving rides to all who park in the area and are …
Sara Crago
Overall a nice stay. The shuttle service to and from beach was quick and convenient. Very clean rooms with good maid service. Encountered a few unfriendly/rude employees during our stay. The tiki bar at the pool is very good with friendly …
Tina Hanghor
It was my family first vacation to Florida was so excited because my partner told me our room will have the beach view but they give us the golf view. Today we have a problem with our bathroom. The room above us, the toilet is leak down to …
David Glaser
Coming back from hurricane damage. Friendly staff and comfortable rooms. Great views and comfortable beds. A few logistics need to be worked out on the beach as far as chair and umbrella rental. I’m staying here all week and you want me to …
Amanda Lathrop
What could have been a bad experience was quickly turned around by the Spa manager Anne. We had a lovely Brunch that was well worth it. Unfortunately there was a miscommunication made about day passes while the pool manager couldn't seem to …
christopher lenczyk
I'm from Miami Beach and went over for a "semi-staycation". Grounds are impeccable. Every member of the staff is EXCEPTIONAL. The food was outstanding!!! I highly highly highly recommend the crab cake from the dinner menu -it will blow your …
Dan Barron
Great pool, but the room we were given smells of mildew. We were given a new room only the ice maker across the hall sounds like a jet engine. Very odd service. Location is nice but the pond next to the pool is kinda gross. I did enjoy seeing people roll around trying to get out of there beach lounge chairs, very funny.
Trip.com Member
LOVE this hotel. Perfect family getaway for a long weekend. Never have to even leave the grounds. Multiple restaurants to choose from and the FOOD is delicious.
Kristin McGeorge
Nice hotel. Great amenities. However, had a serious water leak from the bathroom ceiling fan one evening. Called the front desk. No one came. Talked to the supervisor at the front desk on my way out to dinner. He assured me it was being …
Yvonne Bourk
Enjoy Thanksgiving with my family and had an amazing time. Everything was wonderful: the check-in process was so pleasant, we were greeted by a wonderful staff, Tamara and Joseph were so professional and personable. Tamara is destined for …
Johnpaul Soto
I've stayed at this property on three different occasions over the past year and while some areas of concern were addressed other concerns need immediate attention. I'm glad to say all the elevators are functioning and the long lines that …
Eric Ameng
An okay hotel. Rooms felt like they could be updated a bit. Main lobby and bar were trendy. The pool area is very strict and somewhat uptight taking away from a relaxing vibe. …
rgw 2112
There for a conference so not my choice. Not really a "beach resort." Hotel not in the beach. Can't see the beach. Must take a shuttle to the beach. Our room was in the "villas." Very spacious but a long walk from the main hotel... …
Stephen Keahon
My family and I enjoyed our stay. Beach, Room, Pool area we great. Only disappointment was that the main restaurant was closed first couple days of the week and food at night otherwise was underwhelming. We opted to go out to restaurant in town a few days, otherwise no reason to leave resort outside fun Zoo day at Naples Zoo with kids.
Ryan Reed
Staff is very nice and goes out of there way. The rooms are spacious with comfortable beds. The shower has very poor water pressure which was my only complaint. I didn't get a chance to check out beach given closed by hurricane Ian.
Mr Tim Prieto
Nice place in a great location. Advertised as 4 star, but that's a little generous for my expectations of a 4 star property. I'd put it at 3.5 stars. Great service, great amenities, beautiful lobby, nice bar, but it's the little attention …
Courtney M.
Absolutely gorgeous view, all of the help staff and service were amazingly accommodating and helpful and friendly and respectful. Clean and comfy rooms. Spa massage and nails were completely worth the crazy high price tag too. We got in on …
Breanne Brown
We came here for relaxation for our Honeymoon. They had 2 conventions within the time of our stay - loud & noisy ignorant guests that bombarded the pool, the lobby, the elevators. Throwing food off the top balcony and spilling drinks all …
Michael Spivey
I'm a disabled Army Veteran and Daniel from security and Veronica from the front desk were awesome when I lost my service-animal. They helped fast to help locate her and it's very much appreciated. They need more employees like them in this industry.
Waha
The hotel and staff were wonderful. In addition to the main pool, there is an adults only pool and spa, which made our evening wonderful. Sadly, there is no direct beach access.
Po Du
Just when we thought to invest in a "peaceful luxurious resort", The Grande Naples makes it to the top of our list. We thought we would have nothing to worry about, because of the exclusive location, and top dollar service this property …
Sasha
The customer service at the Naples Grande was absolutely outstanding! My husband and I stayed there 2 weekends ago to celebrate our birthdays. The gentlemen at the counter upgraded our room as a surprise for our birthday and it was …
Abby Zimmer
We left a little disappointed for sure. First, the parking situation here is odd. The garage doesn't have an elevator so be prepared to drag your luggage up stairs! The garage its self is poorly laid out with no signage. Oh and surprise …
Lisa
Pool is nice. Room was nice. Bathtub is amazing. Housekeeping is poor. Food options are super limited with some stopping food service at 4:00 and 5:00. Gift shop is super small and hard to move around in. Not much to do other then swim. …
Mariko Takeuchi
Very old room, a dryer works but so old. The bath tub drains not good.
A sofa bed is very thin and feel springs.
I don’t think it’s worth to pay $319 per night.
Angela Smith Henry
Nice resort that I had a conference at. Would return for vacation on our own. Nice set of pools, convenient access to beach via tram or 0.6 mile walk on a boardwalk to beach. Chairs are free with stay at resort, and can rent umbrellas, etc. …
Andrew Rickard
Beautiful setting. Naples is a wonderful town to visit. The hotel is clean and the staff is very attentive. Would definitely come back again. The only reason for the 4 stars is the price. While it is a very nice resort the price is that of a newer property
Angie Beery
Beautiful lobby, but it's definitely not worth the expense. No evening entertainment, rooms were very disappointing (shower was small & toilet paper hard to reach 🤣) and gulf view was minimal. The bed was very firm. …
E P
Good hotel. Slightly dated. Nice pools. Unfortunately the weather did not cooperate much, so we did not have the chance to enjoy the nearby beach. Their restaurant has great happy hour, but they do not always have it. We went on a Sunday …
Trevor Gans
What an incredible facility! We came here for a 5 day convention and the ballroom was perfect. The restaurant has a great happy hour and delicious oysters. Finally if you want a night cap the main bar has it all, ask for Olga she was so …
Jeff Shay
Great property that is a short walk to the beach. The staff is friendly and very responsive to your needs. From Ryan at the front desk to GiGi and Tamar at Rhodes End Bar and Grill, they all made sure it was a pleasant stay. The rooms are clean and the view on the gulf side is beautiful.
Dave Gerber
While I was very unhappy there were amenities not available, especially for the price (website did not indicate certain things were unavailable) there were a few things that were positive. The Pelican restaurant on site is very classy, …
Niels Weise
The hotel and grounds are spectacular. One year after a devastating hurricane Irma, the hotel is again beautiful. The staff here are the real treasure. You are often called by name and made to feel at home. Of all the extraordinary …
Jonathan Pearce
Visited the beach via the boardwalk. The hotel run a great golf buggy service shuttling residents and non-residents the 0.75 miles to the beach. There’s a beach cafe down there.
To the Sea and Sun
Wonderful! Beautiful pools and beach, super friendly staff, gorgeous and spacious room. We absolutely loved our stay.
Ann Gordon
My boyfriend and I were going on our first vacation since pre-pandemic, and I was planning to meet his parents for the first time (which is stressful enough). We made a reservation at the Naples Grande Beach Resort, and were very unhappy …
Eve Schell
Lower your expectations for service. Staff is young, immature, casual and at times rude. The manager of the spa was openly complaining about another guest in front of us and the girls at the spa desk were obviously fighting between …
Steve Purkapile
Gulfview rooms offer nice views north and south of the Gulf of Mexico. Rooms are spacious but basic. Service is very limited and where they are providing service its seems lackluster. They are challenged because their private beach is …
Sara Brown
This resort was wonderful! The private beach was clean and perfect to lay in the sun. My friends and I loved the pool, the water slide was surprisingly fast, which was awesome! There was a great breakfast buffet, loads of food choices and the menu changed daily. We will definitely return here whenever we visit Naples.
Dawn Filingeri
After I already booked my trip I read some of the reviews and thought uh oh…. But I honestly had an amazing time. I can’t even begin to understand some of the negative comments about the service. The staff are some of the hardest working …
Yesud Amma Dey
Naples Grande Resort was a very relaxing and blissful Experience. My wife and I along with my three children really enjoyed our time there. The rooms were nice and clean and getting room service was no problem. Kenard made the experience …
Scott Mason
I was extremely disappointed with my experience at this hotel. I checked into the hotel at 9:00 at night. When I arrived in my villa we noticed a roach on the bed. Cleaning crew came and killed the roach. While trying to kill it they …
Christi Doherty
Fabulous resort, beautiful grounds, love the walk to the beach! Staff very welcoming and friendly and sent a nice treat for our 40th wedding anniversary! We will come back next chance we get!
amanda kossak
I enjoyed my stay at Naples Grande. I was attending the AAFP physician well being conference. I had a gulf view room which included a comfortable balcony with an excellent view. The room itself was large with a bathroom with large tub and …
Nikolette
This resort was a pleasure to be at. Having brought my children it was great for all of us as a family. The staff was amazing, the beach was relaxing, and the villa we stayed at was perfect. Kanard, a staff member there, was a pleasure the …
Colby Davis
The whole experience was great until the very end. My wife and I booked a room, spa package that included some other things like beach chairs and breakfast. Well, apparently it doesn’t. We were still charged for those things which is super …
Jeremiah Campbell
Absolutely amazing experience we will be coming back soon !!! The hotel staff was absolutely superb and the spa was out of this world !!! Everything from the beach to the jacuzzi to the restaurants in the hotel were outstanding. Shoutout to …
theresa haas
VERY clean place. Very friendly workers. Spacious and plenty of places to sit, eat and relax . Has everything. 3 bars, 3 pools, it's very worth coming here.
Daniela Castellanos
WOW! This hotel and staff is AMAZING! I came on a family trip and from the very beginning the front desk worker was beyond incredible. We ended up wanting to stay an extra night and Julianna helped us with that. She was so nice and very …
Joe Thalman
This is an absolutely beautiful property with a slightly casual vibe. Great lobby bar and the pool looks like a lot of fun with slide and zero entry beach. Palapa bar poolside too!. …
Matthew Morrow
Nice big hotel. The main pool is great, especially for children as there is a waterslide, or there is an Adults Only pool if you don't have young ones. The pool was extremely busy at Weekend however as I think they have member guests …
Colleen Rittenhouse
I have really enjoyed my stay here. The rooms have great views. I was attending a conference with Century 21 and it was easy to get to the conference rooms and ballrooms. Big enough but not too big. The beach is beautiful, coming from Pompano Beach to this beach, is a very different experience, love all the nature.
Allison Boreen
I loved my stay at Naples Grande! I was on a solo trip and felt very safe and well cared for. I only left the resort once to dine on the water in town. I would recommend to anyone and would love to come back again!
Thomas Anderson
A nice resort, but has issues with billing. We stayed for four nights and really enjoyed our stay. We had a Signature Gulf View Room with a king size bed. The room was spacious and clean and we really enjoyed the balcony which was …
Ryan Smith
Tried to get my email updated on my account. I have been staying at the hotel for years. However, over the past few years the hotel has failed to deliver the quality and customer service I originally experienced. When I called the front …
J M
First day here, there was a convention that gathered right by the pool, which was very awkward and not relaxing.
Two days in a row housekeeping does not re-supply the room with items. …
J M
Stayed at this resort a few years ago and had such a great experience. Was looking for a quick weekend getaway and decided to stay here again. Front desk was friendly and fast - got to the room to see that the AC was not working and the …
Marcial Dieguez
We enjoyed our 6 day stay at this resort. Rooms and lawns well taken care of. Service is of a very good level. The beach access is quite the ordeal, having to take a golf cart back and forth.
Mike McGimpsey
I was a guest with a company awards banquet. I was impressed with the accommodations, the dinner, and the overall cleanliness of the facility. However, a standout was Matt a valet. He was very helpful and friendly when I arrived; but when …
Cheryl Saidi-Johnson
Been to this resort many times. I find that with each visit, the level of service and quality of stay decreases. The location is one of the best in Naples as it is attached to claim pass beach. Trams can take you through the 1 mile …
Patrik Pilipár
Its a very nice hotel with good pool and beach.
Its pricey for shure but this is what we expected.
Helpful and friendly staff , clean and good rooms. …
Judy Eaton
Devon bartender was very nice. Pool bar the guy bartender was terrible. Didn't wait on his customer. Talked to 2 people the whole time. Pouring liquor on his hurt hand. Needs fired. spa was very good Locker room was to crowded couldn't even get to our clothes
Justin Mortimer
Beach is great! Good for a conference. Nice location but suprised by the black moldy, filthy bathroom for such an expensive place. Unfortunately they could not remove the mold. These pictures are after they sent a person to specially clean after our request.
Andres Montejo
Pretty run down. Needs a good facelift. Very Pricey for the condition it's in. Charged extra for Parking. Charged a resort fee for nothing, including that they don't have their private beach available, so they transport you to another beach …
Lauren Nelson
Naples Grande is wonderful! The rooms are spacious with large balconies. The beach is nice and quiet. Tips: The trams to the beach do not start running until 8:30AM and the beach rental hut is not open until 9AM. Staying overnight gives you …
Kelly
Room size, soft towels, nice cleaner
Babak Cohanim
Golf course was redone in 2016 and is really nice now. This past year was the first time I had seen it get really busy. There course is very walkable, but they make you take a cart. …
Mary Hemrick
We were trapped in the elevator with our 2 small children and all we got was a “sorry about that” and a manager said they would call us about it and no one ever called. Pool was packed-like sardines. Food was pretty bad and we ordered very …
Kerry Sweet
Be careful if you book an event here. Wedding event planner ghosted the parents (who paid for the affair). The night manager took it upon himself to close the hotel bar leaving one hundred guests with no where to go. Worse, he didn’t even …
Mariah “Sundance” Hoffman
Really beautiful hotel. The room was so spacious. I love the deep patio with the amazing view of the gulf! The bed was incredibly comfortable along with the relaxing soaking tub. The gym is big. This place has everything you need!
Duskerline
Beautiful hotel. Liked the public areas and the cleanliness. Very good staff with great service. Good pools and restaurants. Even though they advertise as beach resort, It is about 15 minutes walking distance or 5 minutes tram ride. …
Sarita Jailal
Had a lovely stay at this hotel. Rooms were clean and nice. Great views. Also the staff was amazing. Kathy from Concierge desk was awesome and super helpful. She went above and beyond to assist me. Also the woman from Business Center was …
Yamile
I was there for a Getaway with special friend I had, was amazing, love it, the jacuzzi, the room , balcony and the excellent food in the restaurant and drinks were delightful specially the one on Fridays with cumcumbers delicious. Also we …
Caitlin
We had a wonderful day at Naples Grande. The kids loved the pool, which had ample seating and plenty of pool toys for them to entertain themselves. We took the trolleys to the beach, which was very convenient. The beach itself is clean and …
Empohi1969
So.... we stayed here for my birthday for a few days in October. I understand there are things going on that affect service right now, but when you're paying this much money for a room, there are expectations. These were sadly not met. …
Carol D
Beautiful 9th floor room with balcony overlooking coast and pool. Sadly main pool was closed for refurbishment which we didn't know about at time of booking. Staff all friendly and helpful. We got our resort fees and parking free with B.A. …
MM Finol
My husband booked the weekend here for my 50th b-day. Overall customer service, cleaness and the view from the 18th floor were amazing! The staff is super friendly and I even got a complimentary cocktail at the pool for my b-day. The only …
Sonja J.
The hotel and majority of the staff especially George (during breakfast)our waiter were very nice . However, I did want to mention another server Serge who was extremely rude to me . He never not service myself and my husband but brought …
Sabre Mendoza
The absolute only reason I am not giving it 4 stars is because the beds are extremely uncomfortable. Hard as a rock. The pillows, linens, quilts are awesome but mattresses, not so much. And the food lacks a lot to be desired. But there are …
Thomas Paull
Great location and nice pool area and outdoor kitchen/bar. The room however is very dated carpet and furniture needs replaced. Worn and tired looking.
Diane Ricca
I'm given one because the air conditioning did work but that was about it. The hotel is very old and very dirty. They did you start allowing animals all animals all sizes and it smells like a zoo. The walls are greasy. I was lucky one is my …
Cora Gnegy
Our first stay here and it was with a work event. Perla at the pool bar was wonderful. Food was good. Spa was good, although small, but well appointed. Room was nice and the view was great. Loved the boardwalk to the beach and the shuttle was nice!
Matthew Tramm
Naples Grande was a wonderful place to vacation with my wife and 2 year old. The pool is great and the week was made complete by the awesome service we received throughout the resort - especially at the beach. Christian helped us out at the …
Dan Ski
Excellent service at the front desk and outside bar. Beautiful inside and out. Large rooms, awesome view from balcony, and resort-worthy bathroom in room. The only issue I had was with housekeeping; my room was completely skipped on our floor after being out from 8am to 3pm.
Kyle Salewski
I was here for an event back in February for 5 days and I had a great experience. The Staff was very friendly and took care of any requests I had. …
Denise Slifer
We purchased a day pass to the resort. Anne in the spa was delightful and so informative, George was a pleasure at the pool bar. The food was not great but the cocktails although pricey were quite good. I would definitely go back again if only for the spa !!
Toanisha Rowe
This place is awful. VERY run down. It's parking is disgusting. If you park in the garage, there is no elevator. You will have to pass the guess in the pool area just to check in. The rooms need to be revamped. Our furniture had plenty of …
Richard
Amazing property that I highly recommend
mayra cortez
A beautiful spot with many options in the surrounding neighborhood for entertainment and food. Only thing I feel
is that it’s crowded on the weekend but I can live with that. There is plenty of …
Noori Muthana
The room was cleaned very well! The view was absolutely gorgeous. What really stood out was the great service! Brian, the manager at the front desk was excellent in providing us recommendations and was very nice and welcoming! He treated us …
Ann Defries
Only one elevator working during the 3 day stay and that one wasn’t doing such a good job. Walked 10 flights to get to my room. Elevator to parking garage down both coming in and leaving. Carrying suitcases up and down two flights of …
GLORIA CHILSON
Stayed here over July 4th weekend. Loved our Villa. The pool is very nice but was very disappointed to see the rusty handicap lift sitting on the ground. When I asked to use it, I was told “Oh, it’s broke”. Used the lift to get down to go …
Geraldine Sneyd
Amazing hotel ! I really enjoyed the spa. I had a great body wrap. The facilities are wonderful : heated pool and easy access beach are great. Staff Oral and Kenard serving at the bar took an incredibly good care of us. They made our experience special !
Nicole
The service (housekeeping,valet,bell Boys ) staff was amazing but the hotel is cashless... which made it extremely difficult with large groups. We all brought alot cash to split everything evenly . The bar on the inside lobby was extremely slow service. Won't return with a big group.
NEXT PLUMBING
We are local to the area and decided to book a weekend getaway to relax. The rates are a bit higher than other hotels and the room we were staying in was a little more than $1000 a night with tax. We were told that check in was at 3PM which …
Pat Cowdery
In addition to the air conditioning for the entire hotel conking out, service was really poor for a full resort. The front desk staff were not trained to solve problems. Whenever we called the front desk, they did not answer. They appeared …
IknowImNotCrazy Youmightbe
Great hotel.. Rooms are dated but still clean
Brennan Lodge
It was only a two day and one night stay but it was a series of multiple unfortunate events. The rooms and location is great but do not let that fool you. …
Josh Kerbis
AMAZING to say the least! Staff/Rooms/Beach/Pools are all 5 star!
We had a last minute snafu with our wedding plans and Brian at the front desk made our ceremony incredible! He mad all of our wishes come true and more. We can …
Kim Allen
Check in was fantastic. Food is very good. Room was nice, but there were paint smudges and splatter on the furnishings from the recent renovations. Also some very dated room features (doors, windows). Friendly, helpful service, but the place is so large that it seems like the number of staff is sometimes insufficient.
S Mac
We are currently at the #Naples Grande and spending 800.00 night. We are having difficulty contacting guest services. We requested waters and coffee which didn’t arrive. Our remote doesn’t work. Our friends across the hall don’t have a …
Benjamin Spiegel
This is a great resort for a long weekend. The service is friendly, the rooms are clean and the location is convenient
Jacqueline Pena
We are amazed for the costumer service in this hotel honestly is like 1000starts, staff is always on top of everything, if you call asking for anything they will help you right away!! Is a great hotel, very clean and the kids have a blast! …
Steve Bellio
The resort was fine, although the common areas were a little dirty and the pools were an absolute mess. The room was very nice, although people in the hall seemed like they were in the room with you - very noisy. The issue that I had with …
Wendy Callaway
Great location and vibes will be sure to visit again.
george knapp
We stayed here a few years ago and came back. The door to the room was warped and light came in at night. Had to put towels around it so it was dark. Toilet never stopped running. Asked to have our room cleaned never happened in the 3 …
J W
This hotel is beyond dated. The good photos online that I've seen are either really old or completely doctored and enhanced. The lobby looks mostly modern and the pool area is good. The cabanas where we stayed in was oxidized and had …
Katy
Beautiful resort, excellent customer service, great food. However, food from hotel is way overpriced for the size and hotel is in need of updates to rooms. A whirlpool bathtub would be fantastic and later adult pool hours.
Maria C
The staff is super helpful & beyond friendly. All giving you exceptional service. The breakfast leaves alot to be desired. I ordered basic scrambled eggs, well done, sausage links, potatoes, toast. Kids and by kids i mean my 20 year …
Nancy Irvine
The rooms at this hotel are very spacious and the staff is pleasant, especially Nimo, the porter. Even though the hotel is advertised as a beach hotel, it is Not by the beach. We were disappointed by some ammenties. I had stocked the …
tspero78
This resort has a lot of potential, but they desperately need to commit significant capital for long-term deferred maintenance. Positive items include - Quick check-in, room was available early, the pool slide was a nice feature for the …
Rachale Cavanagh
Wow! Wow! We thoroughly enjoyed our honeymoon with our infant daughter. Tammy at the front desk was helpful and ensured we had everything we needed. She even sent us some chocolate covered strawberries. What a nice gesture. …
B M D
My Family and I stayed here about a week ago and had a lovely time. The hotel is absolutely stunning with Top class service from our first meal to our last. …
Ariel Soler
I went on Oct/2020 and I have to say, it was Amazing!!!
The service was so good and the nearby
beach was so relaxing that I extended my vacations for 2 more days. They offered …
Robert Salvatore
Wow. What an incredible place. 3 of the top people that we dealt with were Jerome at the front desk, Leslie "the MAN" from housekeeping, and Abigail the server at the pool. Very cool Jamaican accents and could not have been more helpful, …
Dawn Kraft
The service here is mostly nice, spa treatments were excellent. Beds are comfortable. Some recent improvements in interior design are hip and tasteful, but exterior facade, and grounds need maintenance.
{Kelly Methven}
I am a child and recently stayed here. It was my favorite hotel ever. It was super nice, and the pool was amazing. There is an amazing boardwalk to get to the beach. Nice and shady too! I can't wait for the next time I go.
Kevin Kozak
Horrible pool area. Way too small for a hotel this size. Beach is decent.
J Boothby
Beautiful resort with an adult pool area that has cabana's with T.V's, spacious rooms each with a balcony. comfortable beds and A/C that does not blow on you when sleeping!! food was very good and has a coffee/ice cream mini bar area in lobby area (super delish)
Annie Katz
I would never stay at this hotel again for the following reason. Our stay was for three nights over the new year. Upon arrival our room was warm. After 3 visits from the maintenance team the issue was never resolved. Management did not seem to care and dismissed my concern. For a four star stay I would expect more.
Jo Miller
I am impressed with the service and amenities. The staff, management, and contractors have worked together to bring the Naples Grande back to full service - and more! It is beautiful and comfortable. As soon as you walk in the grand …
Debbi Price
The resort is absolutely beautiful with all the bells and whistles you expect from a luxury property. But what really made our stay was the incredible service given to us at check-in and check-out by Paige. She was warm and informative. We were there for my birthday and she made my day special with her kindness. Thank you, Paige!
Sibby Duff
I’ve been to the Naples Grand many times in the past 27 years. I’m dating myself, but I honeymooned there many years ago when it was The Registry. I am always impressed not only with the hotel and it’s amenities, but also beyond pleased …
Michael Montanez
Poor front desk staff. Room was smelled musty and sinks were clogged. The maintenance team put some powder down the drain that smoked is out and we were asked to sit on the patio for 10 minutes. That was awful, but the smell was too strong. …
Carlos Arredondo
What a better way to welcome your guests than to have your hotel staff go into your guests room and steal from the guests luggage? This hotel not only allowed their staff to commit grand theft they also have offered no apology, made zero …
John Silverfield
I booked in advance and fully paid for a cabana and numerous drinks. I would say I spent at least $400. In the middle of our experience, my girlfriend and my associate from my law firm were approached by security and kicked out. We were …
Valeria F
Their tram service is great until "sunset". The timing they halt service is unclear, and we waited for good 20 minutes to realize they stop service at 8:30pm, and nobody was nice enough to say that. The last tram dude could say "I'm last …
Joe Farrell
Just booked a stay in February direct through the Resort ph #
Martha was fantastic to book a stay with!
She was courteous, patient thorough and we highly appreciate her service.
Can't wait for the stay.
Alysia Edel
My fiancé and I stayed here for the first time this weekend, and were very disappointed in the experience we had. I am not sure if it was the fact we are 28 and staff thought we did not have money, but most we’re very rude. It started off …
Miracle Brodeur
From start to the end this was an incredible resort to celebrate my daughters birthday! The entire team at The Naples Resort was just awesome on so many levels- The Concierge went above and beyond by having a special treat for her when she …
Adolfo Blanco
Excellent location and hotel facilities, you need to take a cart ride to the beach or otherwise take a 10min walk. The pools are great fun and they allow kids and adults in the pool slide. They usually have kids activities by the main pool …
Bob Plant
Fantastic facility, great food, exceptionally clean room with lots of amenities.
Close to the beach and great restaurants. …
Nick LoBello
Nice hotel, great room, food I had was good. There's a Café/bakery in the lobby and a few restaurants on site. Off-season price was fair. They let me check in like 3 hours early, which was amazing.
Jackson
I just want to say this is a very nice hotel.
But they very much do market it like it is right on the beach. It is not! The hotel has a 7/10 mile trail to the beach through the mangroves. The beach is …
Kaitlyn Casanas
My wedding 💒 was this past Saturday at this wonderful resort!!! Wow, my expectations were far beyond met. I was so incredibly thankful to the team and staff for their outstanding service! My weddinf was all I ever wanted and more. We also …
Jennifer Johnson
The service was excellent. The lobby area is bright and open. There are a variety of food outlets and they were very good. The rooms are very dated.
Nino Divincenzo
I was considering a 2, but just the location of this property makes it a 3. I've stayed here on 3 separate occasions and each time the customer service seems to dip. I understand all the necessary precautions and changes to protocol (no …
Dong Prince
Stayed here with family over a holiday weekend. Housekeeping left Broken glass on my balcony. Also one of the guests from our party had his luggage broken into by hotel staff while we were just downstairs. Literally the worst experience …
Spencer Lacy
Beautiful place with top notch service and amenities. Google Chromecast available free in each room to watch whatever you want from your phone. Our room was clean and comfy with a beautiful balcony view and very nice spacious bathroom and shower. Fitness center was large and clean with tons of machines.
Alex
My husband and I had a great time together. We spent most of the time at the beach, not a minute in their pools tho they looked great. …
Ray Morin
We spent an afternoon at this very upscale hotel. There were a lot of people who were enjoying a special spring break vacation. There were a lot of fun activities to take in. There is a free tram ride to take you the half mile to the Clam …
GEORGE RUIZ
I highly recommend the Naples Grande Hotel Naples we stayed this weekend in one of the villas and had a great time. Everything was clean and everyone was friendly. The food was great and the beach and pool areas also were well maintained. …
David Wolniewicz
Did the day pass for the kids to go swimming. Obviously expensive food and drinks but always great service and clean. Fun.
F Schwarz
We had a great stay at the Naples Grand. Our kids loved the water slide, they couldn't stay off of it. The room and view were great. Amenities were good; and, the staff was courteous and helpful.
Alexis Craig
The resort was very nice and very clean. However, I did a lot of research prior to the trip when it came to where we would stay and I was disappointed to find that some of the information on the website was inaccurate. For example, it was …
Kelly Miclette
Beautiful resort! The rooms were nice with a gorgeous view from our balcony. My favorite part was the carts that took you to the beach from your resort. You could be poolside or oceanside within minutes. We plan to stay here again.
Alicia Grizzle
We stayed 2 nights for our anniversary. Friendly and knowledgeable staff. Room was fantastic. Balcony and soaking tub included. Pool, beach access and spa were just the icing on top. In these time we are a bit skeptical about traveling but I would recommend staying here.
Joe Potter
Lovely facility, we had great weather and enjoyed Florida. However, we booked with a package that included a daily resort credit which we confirmed upon arrival at the front desk. We came to find that not only were the base price for each …
Patricia Chebuske
Used Groupon for the spa and got charged for it when I was leaving. After a long conversation they took it off. Two weeks later got a charge pending for spa again. Had to call hotel and explain again. Nobody at this hotel answered phones. …
David
This is an ok place. Unfortunately during our stay two elevators didn't work, so it took forever to get to the eighth floor. The other major issue is the room AC didn't work well at all. We were super hot all night long. Hard to justify what it cost to stay there.
Doraine Francisco
From the moment we stepped into this Hotel we felt an amazing vibe. Everything was cleaned and well maintained. The Lobby is outstanding and the garage is right under the Hotel. We got our room in the 16th floor and the view was …
Doreen DeStefano
The first suite that I was given was a wreck. It was moldy, cabinets falling apart, unidentified brown stuff on the bathroom wall, tub peeling and cracking, water leaks, etc. I will post pictures. The second suite was not bad. I had to …
Kasey Garces
Great resort with pretty good views. The walk to the beach is nice or just take the tram. One less star because they don't know what to charge when you leave. Had 3 different bills at 3 drastic prices. Almost overcharged twice.
Kim Weber
Several ingredients make for a great wedding - a beautiful venue, great food, and a detail-oriented wedding coordinator are among a few. Post Hurricane Ian (and 6 days before the wedding) we had to switch our venue to the Naples Grande …
Milena Martinez
The hotel lobby is beautiful, service was good however we spent 2 hours checking in they simply didn't have the room we booked available. We checked in around 4:30pm the room was not ready so went to the bar for 45mins then we found out our …
Izaah JB Knox
Even with all the COVID policies this place was amazing. From the three pools to the food everything is topnotch. Moreover, the place was so clean and manicured. …
Mona Sala
Place is great my problem is I didn’t realize that the beach is that far from hotel and I didn’t get a rider late at night from the service they have here after waiting for a while. I was scared to walk so long through the jungle pretty much and so far for that I can’t say I fully enjoyed the resort…
Julio Hernandez
Always love coming here with the family! Sad that I can’t stay longer!
Catraca Demon
Food is great, absolutely beautiful, great service. Though a rat definitely was chilling on the patio between the communal pool and the indoor bar. Still would reccomend, just watch you feet. We called him Fred, one of the staff named him Tom
Jules
Most memorable experience! Loved the walkway too the beach and a tram to save us from the storm! All of the staff were wonderful and welcoming! Thank you!! ❤️ Wisconsin
Jan H
This resort needs a refresh. The cost is way out of alignment for what is offered- including no bathrooms available once you take their three quarter mile walk or golf cart ride to the beach. …
N D
I truly hate to complain...but parking is such an inconvenience. To park then go check in then go back down with validated parking decal and swap out paid parking decal and no elevator when bringing several bags of luggage up unless you use …
Lilia Stephens
Room: dated. Lumpy mattress and pillows. Bathrooms dated like it’s the 1990s. Vacant doors squeaky, barely opening. Curtains hanging off in some places and few dusty. …
Saxonanglo
Whilst the hotel and rooms are very nice it was concerning to note that nothing was done to enforce the adult pool rules on food and drink with waiters even delivering drinks inches from the side of the pool. …
Mona Ceurvels
Fabulous!!!!! We just did a day stay and had such a relaxing, perfect day! The customer service was beyond excellent...food and drinks were wonderful and the Barista, Amy was the friendliest, most accommodating person!
We are coming back!
Carrie A
Went to the spa for the day today, this was my 3rd time. I actually felt like I wasn't valued as a customer. The older lady at the desk was very dismissive of me both at check-in when I asked a question and later when I had an issue with …
Emily
The section to rent out chairs and umbrellas is a complete mess. The employees do not treat you well at all if you’re not a guest at the hotel, which in my opinion, is not good customer service and doesn’t look good on the hotels end. 👎 …
Jessica
Our family of four + a dog absolutely loved our stay at the Naples Grande Beach Resort. As a kid growing up in Naples, I had day visited the resort for brunches, tennis camp, and rides to Clam Pass Beach. As an adult, staying as a resort …
Beth Bergmann
Not a "golfer friendly resort. Wanted to love it but some details left me disappointed. Hotel itself is gorgeous, spacious rooms, wonderful pool areas and pleasant walk to a great beach area. What left me disappointed was their zero lack of …
kristina church
I absolutely love this hotel. It has wonderful rooms with showers, and large bath tubs to soak in. Most rooms have a gorgeous view. The pool area is great, and I love that there is an adults only area. The beach access makes this place extra special. It's a very nice walk down to the beach but you can also catch a ride.
Minti Patel
Avoid the villas if staying here. Water is cold during peak hours as they didn’t engineer it for peak demand times. For a hot shower, before 8am and after 9pm work. The rest of the time it’s lukewarm. Reported the issue multiple times but …
brunilda melonashi
This is my 4th time staying at Naples Grande. Each year it gets better and better. Such a clean and great hotel ! Always have a blast! I have to recognize the lovely Gigi, one of the sweetest most helpful workers there ! She always made sure the customer was satisfied with there experience and enjoyed their stay.
Danielle Tabino
Sorry to say, this place is not worth the money. There is nothing romantic or cozy about the restaurant, I felt like I was sitting in the middle of the lobby. The adult only pool literally has like 15 lounge chairs, so if there is none …
Richard Rogulski
This was probably my 6th stay with this resort over several years. This time will stand out the most to me however. Not because the weather was great, it wasn't. It was very overcast and occasional thunderstorm rolling through closing the …
Shannon Nelson
This is our second time staying at the Naples Grande Beach Resort. The first time it was an anniversary celebration. The first time the hotel was great minus the fact that the elevators didn’t work the second and it was a long walk up and …
Jesse Ansell
I am a modest traveler and generally prefer to spend my money on experiences rather than accommodations. However, this hotel is both so it was worth every penny. The staff were all excellent and friendly. The location is fantastic. The …
Mikee535
Just finished a stay with a meeting group and I liked everything. The food, the staff and the newly renovated rooms are beautiful. Only reason for not giving 5 stars is the room air conditioning. The way the fan blows after adjusting the …
Lauren Beloff
The staff at the beach was excellent!! Thank you Danilo and his wonderful staff!!! They all did a great job helping to make our stay at the Naples Grande Beach Resort beach perfect! And thank you Jimmy for always helping us move the …
Lori Ann Burgos-Kickey
Stayed here many times over 12 yea ehh s and many management and name changes. I had one year during that time where I had complaints other than that I love this hotel. The rooms are nice, and clean. They have a great bar and lounge area …
Dr. Mark Jagger
Firstly. Ask for Curtis, he's the best! His tagline "have no fear, Curtis is here," isn't just a tag line, it's a promise! I mean he made the promise and followed through! Sea bass was amazing. Burger was great, Crab Rolls and shrimp …
Sharyn Tepper
We have been coming to this hotel for many years. A beautiful hotel, with all the amenities for one to indulge
Their SPA is something to take in and feel truly rejuvenated. Their beach is …
John Lopez
Amazing experience
What impact me the most was the wonderful server Raphael and the pool manager Shara. …
Jason Sellman
Nice hotel and friendly staff but the leaf blower has been going nonstop all day making one feel like in an industrial zone. A hotel of this price class should have quiet/electric machinery for gardening. This is not relaxing.
G MA
I enjoyed my one week stay in Naples. Nice town and hotel was very nice. Would have loved to come back again. However there is a coffee and gelato bar in the lobby. When my children were going and order gelato and charging it to the room …
Sonia S
5 Star at its best . The pool cafe is just perfect after a great game of tennis. Amazing gym and friendly staff . This place makes you feel like royalty. Never ever a miss - they always deliver. I highly recommend
Robert Rena
I recently visited the Naples Grande for a pre wedding and post wedding event. The room were extremely clean and very comfortable. The food platters and drinks provided were well made and offered a great selection. Overall a wonderful experience for the entire wedding party
Amanda
Nice room, however every day the 'adults only pool was full of under 10's. Don't get me wrong I have no problem with a teenager who is respectful in there. But there was a screaming baby in a nappy in the pool and 6 year olds splashing each …
Christopher Rowe
Overall I wasn't impressed with this resort given the price that we paid for it. The front desk was great to deal with and the rooms were clean. The cleaning crew was also very nice. Jimmy, Anton, and Adrian at the beach were awesome in …
Allan Higham
The resort was wonderful, the beaches also very nice. The only thing that I would like for them to change was that they added a gratuity to everything. I felt they should have let me make my own decision if I wanted to tip or not.
Paige G
It's nearly impossible to get a seat at the pool unless you want to reserve your seat before 9am. Spent 5 days at the hotel and wasn't ever able to snag a pool seat until after 4pm. At check-in, you're told you MUST wear the arm band to …
Sarah Miller
Lots of good things to experience at the Naples Grand.
Our stay was in October so it was definitely the off season and we enjoyed that …
Judi Coleman
What's happened? The hotel has degraded greatly in the two years since we were here. Our room was okay although the toilet wobbled precariously at times, but worse, the outdoor furnishings and exteriors were scarred, broken and stained. …
Rafael Belloli
Would not call it a 4 star hotel, hotel is outdated, first room had stains all over the furniture, requested an other room, was better but still everything is old. This place needs a real renovation not just touch up painting. Not worth the …
Sara Bubier
Too long wait for front desk. Average 20-30 minutes. Pool full of people and no lounge left everyone hogs space in this hotel. Not even worth my time. Will not come back.
Jacob Shaheen
We had our wedding banquet at the Naples Grande Beach Resort, and it was truly perfect. The staff is attentive, efficient, great with communication and they made sure that every detail planned was executed perfectly. The venue is gorgeous …
Brian Dally
Great place to stay, especially for the cost. It's our favorite hotel in the area for the money. They have a nice pool and beach access, including a terrific beach cafe. This trip (Sept 2020), the beach access is unfortunately closed for repairs, but the hotel made alternate arrangements that are almost as good.
Anonymous Person
Love this place, awesome pool with a slide, separate adult pool, multiple bars and restaurants, amazing rooms with amazing bathrooms. The beach is a short walk or golf cart ride away, down a beautiful boardwalk through the mangroves! Very relaxed with tons of excitement at the same time. You decide for yourself what you want to enjoy.
John Negron
The conference rooms, pool area, and lobby bar/restaurant are nice. First night there we called about the A.C. that was set at 60 all day, but was still warm and not comfortable to sleep. We also killed a German roach that came out of the …
Hannah Anthony
Shower didn’t drain very well but otherwise no complaints! Beautiful pools, great staff and spacious room! We enjoyed our stay!
Robert Kildoo
Nice enough considering the age of the building. Well appointed and large rooms. Pillows leave allot to be desired. Bring your own if you can. The real issue is with the staff or more to the point the arbitrary rules upper management has …
Robert Bart
A bit dated, but very clean and friendly staff. The spa is very nice with great staff. Nice gym.
Richell Stiles
Hotel was modern and clean. Deck had great views of naples but could only see a little bit of beach, pool and beach very nice. Hotel is not directly on beach you have to take short walk maybe 10 minutes or take shuttle. Food was not that …
Haifa Kalile
Very nice hotel. The one negative I was not too happy with is that the parking garages are located in the lower levels with no elevator access. If you park in the garage & have more luggage than you can handle going up flights of stairs, …
Martha Vallejo
We used the Hoyel for several years, but in my last visit we founded terrible service in the Restaurant, bad conditions in cleaning rooms, bad smaller and personal with bad presentations, we missed other time and service in the same place
Bliss Uselton
Horrible, horrible customer service. I won a trip through Visit Florida. Naples Grande Resort has treated us so terribly. Our stay is for 7 days, 6 nights. They have charged my credit card almost $1,500 that is a “pre authorization” that …
Roxi A
Overall the resort is nice , but front desk lied that parking was included but charged me $20 a day for self parking . Food is overpriced and the resort isn’t even beachfront ( it’s about a half mile away) …
Scott Colson
Very nice resort hotel, I thought it was a tad bit on the pricey side but I knew that going into it. My only real complaint was the lack of control over the room air conditioner. Lowest it would allow me to set it was 68. The hallway was …
Scott Clyde
Really nice place. Staff is great. Food and drink are excellent. The beach is awesome. Pina coladas are worth a try! Pools, activities, and slide are a hit with the kids. Free bike borrowing program makes getting around easy and fun. Family …
Sarah Blackwell
Spent our honeymoon here. The staff made it extra special for us!! Everything was beyond beautiful at Naples Grande. We stayed at a villa suite. The staff, food & drinks, pools, beach access - EVERYTHING was so nice!!!
Sundra Honey
My fiancee and I stayed here last year... I loved the golf carts taking us to the beach and awesome view from the room the gulf of Mexico... Rooms could be updated, but everything else is 10 out of 10.
Andres Fernandez
Been here multiple times and I love this hotel. Stephanie was great checking us in and explaining the different things to do at the hotel. Pool has a waterslide and events throughout the day for the kids. Rooms have plenty of space and always clean.
Michael Wetherbee
Attending a trade show here for a few days. Staff has been very friendly and professional. Daniel (in Security), was very helpful - a great ambassador for the resort! Ana, the bartender, was very nice, made incredible drinks, and made you …
Emma Bergqvist
Great place to stay. Accommodating if you want quiet (adult only pool area) or if you have kids with you (general pool has a slide) easy walk to the beach, great food, friendly staff
Mandy Klun
My bestfriend and I absolutely loved the service we received from Joel at the pool!! Super attentive and sweet!! Will most definitely be coming back because of him! 💚💚 …
Mark Christmas
Beautiful resort, however for what we paid for our room it was slightly above average. Most of the staff very friendly with exception of the two ladies working stressing. I think they were overwhelmed.
Marlene Waterston
My family and I arrive at the hotel on Friday, May 14, 2021 at 10 pm, to our surprise our reservation apparently had been canceled due to an invalid cc given, at least this was what the individual at the front desk gave as an explanation, …
CRUX “CRUX”
NO AIRCONDITIONER for 2 of my 3 day weekend getaway with the family. UNACCEPTABLE that the Naples Grande DID NOT HAVE A PLAN IN PLACE. UNACCEPTABLE they they DID NOT COMMUNICATE with guests that AC was broken and would progressively get …
Adam P
If you are used to luxury hotels and quality service, you will be disappointed with the Naples Grande Beach Resort. …
JTaylor Devine
Had a great time at the private beach and the pool slide is a blast. Had to bring a blow up mattress to make the pull out couch more comfy, but that was definitely worth how much fun we got out of the trip. Food is overly expensive but tastes good
Mallory Finch
The massage service itself was great, so no complaints there! Unfortunately, while speaking with both the supervisor and director regarding their mistakes, they treated us poorly. We booked our service via a website that wasn’t the resort’s …
Bob Suckling
Looks like a Grande hotel but it's the staff that really make this hotel. Nice pool and very good facilities. Close to the beach and connected by a frequent free golf buggy service. 10 minute walk, although nobody walks anywhere in the USA, …
Michael Kazarnowicz
Sadly, this place is no longer "high-end" as claimed. The way they describe this hotel sets your expectations at a level they cannot meet. Had my expectations been lower, I would have given this hotel a three star rating, but as it stands …
Sandy Lampe
Very nice hotel, clean and has outgoing and friendly staff. Would love to come back again. We were celebrating our 28 yr wedding anniversary. Thank you for making us feel welcome....
Quinn
I went here for vacation and it was amazing. Not much space in the villas but who cares when you're on vacation. You're not gonna be in the villa the whole time. The pool is huge and there's a separate adults only pool if you want a break …
Steve Wicker
This is not on the beach as their website suggests. It’s a twenty minute walk or they provide a tram. You can barely see the gulf. Room was clean, small and worn down. Not worth the price we paid. I’ve stayed in luxury resorts and hotels. …
Melanie Gibson
I just checked into the Naples Grande resort today! I’ve never been here before and the minute we walked in we were greeted by Joey! Joey was so polite and knowledgeable and answered all of our questions! He showed us all of the different …
Golden Child
For as much as this hotel/resort cost felt more like a upscale motel maybe it's just bc of covid. Most restaurants closed. Pool/hot tub close at 8. No room service. Have to take shuttle to beach and it's a long walk from the drop off …
Zachary Lockrem
Wow wow wow!!! This resort was amazing! Amazing views, delicious food, FIRE DANCERS! This resort has it all. The pools were unbelievable and the service was second to none. One of the nicest resorts I have stayed at in a very long time. …
Chelsea Bragg
I travel for a living and this is the WORST customer service I have experienced, maybe ever. The amount of phone calls I have made, hoops I have had to jump through, and time dealing with staff in an attempt to make a few reservation …
Mike Janusz
The staff is phenomenal all waiters, engineers and bar keepers are extremely friendly similar to 5 star cruising! …
Michelle Glantz
Two day convention and the Elevators were out. The Check in desk only had 2 people working for this large Convention. People had to wait to check in. The attitude of the employees was not happy. The bath room sinks leaked and the plumbing was slow. I can not recommend this Hotel.
Norman Himmel
Booked through Expedia as a staycation for myself, wife and infant daughter for 3 nights. Atmosphere was mediocre at best, everything closes insanely early, we were checked into a handicap room, the staff was not only a little creepy …
Laura Dc
We had such a wonderful family time. Location was perfect, room view was incredible and customer service was top notch. Ryan (front desk) was extremely nice to us checking us out. I’d recommend this resort to all my family and friends.
Marisela Duran
I have been coming to this hotel for 15 years and loved everything about it. The food, people, rooms, pillows and more. Today I checked in after a couple of years and it wasn't the same. The food was bad and expensive. I ordered the eggs …
Patricia Michna
Yes stayed here three days while touring Florida nice stay, plenty of towels, nice deck w view, we had. Good coffee, nice restful stay, great parking underground, ease of loading unloading, great service, valet at front lobby, great …
Janet Line
I stayed here for the FLASHA conference. My room was gorgeous. Definitely a hotel I'll return to. I had a view of the pools and the gulf. Staff and food were wonderful. Cant wait to return again and enjoy more amenities.they took great care of us for our conference!
hong Yen Nguyen
Beautiful hotel, very quick checking in, the staff so helpful taking your luggage up to your room, restaurant was great, they have the golf car taking you out to the beach!! Love this place and definitely will stay there again!!
Phil P.
This resort was really nice. Pool, restaurants, and rooms were excellent. We ate at the bar one night and it was great. Drinks were made well. We will definitely stay here again!
ronda martin
We were supposed to receive a discount and did not, no matter how many times we told them. We were with a group. I had a meal ticket that I used on a 26.00 meal. I left the waiter a 14.00 tip to bring it up to the 40.00 ticket. They …
Timothy Wolfinger
Nice hotel, had a moldy smell in the meeting room. Lights couldnt dim in the meeting rooms so presentations were harder to see with either lights on or off. I didnt find an elevator in self parking so I had to haul all my supplies up stairs …
Brenda V.
Beautiful resort and walking distance to the beach and shopping! Great customer service! Daily cleaning service was efficient and left room smelling nice. Broken light over the toilet and was fixed within 20 minutes by Rayon! Thanks!!
Xiao bee
The rooms in the tower are updated and renovated. This is our 2nd time at this hotel and it was as lovely as the first time when we stayed in the penthouse. The room has a big corner soaker tub and separate shower. The penthouse had a …
Laura Gabriel
We spent an afternoon at the Naples Grande Beach and it was WONDERFUL. We loved the cabanas and lounge chairs, it made for an enjoyable afternoon. I highly recommend getting the cabana, it is much better than an umbrella because you have …
Zachary Allan Katkin
This is an absolutely lovely hotel. I haven't had the pleasure of staying here yet (as it's so close) but stop by from time-to-time for dinner/drinks. Most recently enjoyed a delicious appetizer at the onsite restaurant. Very helpful, …
Blake Buchanan
The pool is great and the service was nice. My kids loved the slide at the pool. The food was only okay and the options were limited. Alcohol available was also of a smaller variety than I would've liked.
Lisa Husted
I had an absolute lovely time during my stay. The staff is amazing!! Everyone went above and beyond to make my stay fabulous! Definitely one of the nicest resorts I have ever started at.
D Payne
The only thing I can knock it while I was here for the week, there just so happened to have been a medical conference on the second floor/ballroom, and it was busy but not annoyingly so. There was a university event that ended up closing …
Jennifer Reeves
Had a great experience there. On business travel for a conference but snuck in a little pleasure too. Beach is a little over a half mile through the Mangroves and the resort shuttles guests. Lots of restaurants on property Hotel was quiet Rooms ample Enjoyed the stay and would recommend
Frank DeCicco
Not up to par with the price or prestige the Strip House restaurant on the property was outstanding. Staff was friendly and helpful at all times. The grounds were not clean trash cups cigarette butts all over. Also didnt like all of the …
andrew clinton
Curtis our server was amazing, attentive and a great personality. The best experience we could've asked for. Would recommend him forever 10/10.
David Miller
After reserving a room we were given the option to upgrade to the grand suite moments later which I agreed to for an additional $340 per night. One week before arrival. After showing up we were given the original room which was not the …
K8
Came for a work event. The room was large and nice, however, the walls are super thin! You can hear EVERYTHING around you! The service was fabulous, and the food was good. The arrow in the picture is of the “ocean view”. Haha!
babygirlldr
The hotel was amazing! Everything was clean. The staff was beyond friendly and helpful. Everyone there was always smiling and willing to help. Everyone should stay at this hotel at least once to enjoy themselves.
vincent vitiello
The rooms and lobby are nice. The restaurants are way too expensive. 18 dollars for a single waffle and 6 dollars for a cup of coffee. …
Bryan Slayton
Very nice rooms with balconies. Good drinks( cocojito is where it's at), decent food ( Cubano is great), wish we had longer to hit the beach. But all in all a good little work trip.
Kate Cooper
The rooms are nice. Definitely not a good place for kids!! Beach is a 15 minute walk but there is a tram. Beach closes at sunset and the bugs at the beach are BAD!!! Bring bug spray! Pool closes at sunset so bring movies for kids to do …
Hala SBAI
We absolutely loved this place !!! One of the best resorts/ hotels we stayed in Naples ! We will definitely return there! Rooms were great with a side view on the ocean. Food was also good and the best part is that you can walk to the beach from there !!
Ri Sol
Spa was terrific. Let's talk about Rosalina and the expertise she demonstrated during our deep tissue couples massage. The amount of pain she removed from my meridians was astounding. Suffering accumulates in odd narrow lines in our …
Mac
Big rooms which was a plus, unfortunately the bed is only comfortable if you are accustomed to sleeping on a park bench, fitted sheets were so over starched that we thought they were peeling, also found what I hope was rust and not blood on …
Bonnie Bergsma
Naples Grande Resort, formerly known as the Waldorf, has because more family oriented. Years past, my husband and I have stayed here and it was quite pleasant and relaxing. This last visit, for 3 days before heading to the Keys, we were …
Robert Hart
Beautiful hotel, friendly staff, great views, large rooms. Special thank you to front desk supervisor Brian Spohn who truly made this a great stay. I was made to feel like a VIP. He is a credit to your staff.
hding98
Stayed 3 nights for business event. The room is spacious and my room has balcony with golf view. The name "Grande Beach Resort" is misleading. It's not on the beach. To access the beach, you need to either take a tram for 0.6 mile, or walk …
RD Pace
Very well laid out for either a meeting, conference, or vacation venue. Great meeting accommodations but doesn’t feel like a conference center. Food was great as well. Even food at the poolside restaurant was better than expected. Great place all-around.
Lily Bembenek
My room was not ready when I arrived so I thought I would grab lunch at Mantra. I met Ana Assis who was tending bar. She assured me that I wouldn't be disappointed with anything I would order from their menu. She was right, I had a …
Laura McG
Beautiful resort. We enjoyed the remodeled garden suites. While the room was updated and beautiful the hotel needs to update the mattresses. My back hurt after sleeping there for a week. A few things that could make this hotel five star: …
Alex Widener
We never actually made it down to stay since we had to cancel our trip due to our 2 year old getting sick. They charged us a cancellation fee of 1 nights stay anyway. I find this ridiculous especially given the current circumstances. Plenty of other places to stay next time we travel.
Bert Fernandez
The hotel is very nice. The staff was outstanding. The hall was excellent to have a large gathering in. My only complaint was that the restaurants were too expensive. $25 for a breakfast buffet is ridiculous. They have free bike rentals that was very convenient.
Ariel Gayler
Beautiful resort! They offer so many ammenties and activities. The food is great, we especially loved the tiki bar by the pool. Our room was very comfortable and had a beautiful view. We absolutely loved our stay here. We highly recommend it
Gail Torreano
Great stay! Staff is super and Ramona’s service at the poolside bar was superb....prompt, friendly and even tracked me down when I left my purse! The resort is fortunate to have her serving their guests!
Sean Searls
My girlfriend and I visited Naples for our anniversary, we were amazed with the resort itself but more importantly the service and phenomenal staff. Two gentleman that really stuck out to me where the guys taking care of us on the beach — …
Tamás Varga
Rooms are very specious. The breakfast is too boring when you stay there for longer than 2 nights… The price for the services at the beach is too high. Bicycles are for free but very old style “one gear” bicycles…
Marcos A
I come to this hotel frequently and this by far is the worse experience. The first incident occurred after I rented a cabana by the pool, i was told the people next to me didn't like the music i was playing (at a moderate volume) and was …
John Edmond Becker
Does it get any better than this? A beautiful pool with waterfall and slide. An adult pool with hot tub. Elegant bar in the lobby. Naples Grande golf down the road. A boardwalk with a 0.6 mile casual walk to the beach and beach bar. Or …
Logan Boonstra
I was really enjoying my time at this resort, until i decided to use the blowdryer provided to me in my hotel room. One of the pieces on the side was missing, which somehow caused a bunch of my hair to get stuck in the side of the …
Ozzie Pardilla
We LOVED the Naples Grand Beach Resort. Decided to book a last minute family vacation and came across the NGBR. Beautiful, clean and terrific service. The complimentary bikes were great for getting in to town. Didn't need to rent a car. The …
Wendy Luck
Katrina gave me a wonderful facial and thank you so much to Betsy who made my nails beautiful and shared great conversation. Thank you Chef Mike who created a delicious Sea Bass with Rice cake dinner and our server, Kanard he was attentive …
Frazer L
WOW, where to start, so terrible. We booked for our Anniversary on New Years Eve. We checked in on the 30th and checked out on the 1st. We paid over $1,200.00 for two nights in the best suite that the hotel offered. …
Rick Segaline
Long walk to the beach. The beach shuttle had extremely long lines. They charge you if you want umbrella on the beach. There is a high charge for parking.
Pool area is very nice.
RA
This resort is the worst. If you are looking for a beachfront resort look elsewhere. Meaning if you are expecting to walk downstairs and there is a beach look elsewhere. This is not a beachfront resort. The beach is a 10-15 minute walk. …
Mike mike
First I will start off by saying it was a beautiful resort. I didn’t have a wonderful experience here, my AC in my room was set at 68 degrees and i woke up sweating in the middle of the night. Also you can hear everyone’s full blown …
Scott Watson
The resort is beautiful. Service is top notch. The rooms are great (the beds and bedding are as good as I've seen). The Naples Grande Beach Resort is worth a visit!
MT H
Resort fees doesn't cover the cost of a beach umbrella, room service charges $5 delivery and required 20%, a pizza went from $16, to $25! Some of the staff are rude but Andrea, mgr, was great.. Do NOT count on getting a room with a view of …
Pascal Tilly
We had a good stay there. The personal is friendly. The sunset is awsome. For self parking its about 18 dollars per day. The rooms are very clean and have a balconi. The beach is a little bit away from the hotel but there us a good shuttle bus. Its a family hotel so there are a lot of kids. Would come again it was top
Toni oppenheim
Beyond wonderful stay. All the staff was so kind and helpful. Kelvin and George from the sit down breakfast were extraordinary and Amy from spressi were so accommodating especially with dietary restrictions. Would recommend 100%
Sheila Murray
Was there for a weekend conference in early October. First thought was that hotel was impressive and we were excited! Arrived in our room and upon exploring the amenities we discovered a LIVE ROACH in the tray where the coffee maker, cups, …
Jeff Jones
well very disappointed. 4 star no I don't think so! They are poorly kept up and felt dirty. Their attention to detail is not good. They nickel and dime you for everything and I mean everything. Not at all worth the price. They charge 25 to …
j carson
Naples Grande Beach has a great pool area and the food options are good. The layout and location of the villas is great. Love having the extra space and tbe green space for the kids to play on. However, the rooms are very worn and not …
Ramon Rivas
Good family resort. We had a great time. The room could have been better, the A/C seemed to take a long time to cool the room,but other than that, great beach property. Will definitely come back.
Hanna Harrison
Great resortt! Not sure if the price is worth it during busy season. Beach access is wonderful
YourGirl Fee
The food was pretty good. The drinks and service at the adult pool was great. I appreciated the 3 pools. The spa was crowded and ppl were talking..hard to relax
Robert Heaslet
Will here a week. So far the wife and I are both happy with our stay.
I do recommend that you keep track of the things added to your room tab. …
Jay Lush
Absolutely love this hotel, stayed here three times! Came today to check in for the 4th time and got treated horrible by the reservations manager. Didn’t say hello or anything, asked if were over 21 and kicked us out didn’t even allow us to …
Patricia Hachar
This is by far the WORST hotel I have ever stayed in. For starters, I have never encountered a more rude staff (aside from the bell staff and housekeeping.) It seemed like no one ever told any of them that they are in HOSPITALITY. So …
dgpower92 power
Brilliant facilities. Gorgeous pool's with adult only option. Attentive and friendly staff. And real helpful free kart ride to the local beach. Pricey place. All the door in the hotel have expanded and its a struggle to open and close them and the paint is coming off due to them being wedged closed.
Alexander Jimenez
Nice hotel but slow in taking care of issues.
Beach is about a mile away that you can either walk or take a cart to it. Nice pools and the staff is very attentive and friendly. The food is not bad but its not really good either but there's plenty of places around to go grab some food.
Celene Galvan
The rooms are spacious and the beds are very comfortable. 2 Balconies offering excellent views of Naples. Today is spa day, I have a facial and a massage planned. I am excited about our stay here.
Felipe Camargo
I stayed here last week, and even though the hotel has it COVID-19 guidelines, they don't enforce them. In a time were guests need reassurance to bring the industry back on its feet not doing this makes doubt on going back out. …
Efrain Monzon
Horrible service!!!! This is doesn’t even come close to a Level of service line the Ritz, Four Seasons, Marriott, etc… The front desk support was helpless, didn’t accommodate anything requested! Clearly poor planning by their leadership …
Robert Baranowski
The day was very nice, the pool. Excellent, the beach excellent as well. Had a great day. Thank you again.
Michael Harris
We were so disappointed and sorry we did not stay at the Ritz. We wanted to splurge on a villa to avoid mingling due to COVID. The suite was badly in need of renovation including springs that were on the sofabed mattress. By the second day …
Michael Azza
Rooms are beautiful and very spacious but the amenities are poorly kept. The pools are dirty and algae is on some walls. We took a tour of the spa and it was dilapidated. Most of the amenities were not functioning. Many other options for the area and price.
Eve Seidman
Great hotel but it's missing something. Hotel needs some updates. Feels a bit run down. Food menus lack excitement, basic dishes with basic flavor. Service has been lovely.
Sebastian Granados Rueda
I made a reservation with 2 weeks of anticipation. They made me wait more than 1 hour in the lobby because they couldn’t find my reservation but they charged my card the night before. Their solution was to give me another room, but when I …
Bailey Berry
The rooms were okay but the bar experience was by far what will encourage us to return. Josh & Nick were great - their suggestions on drinks & food were spot on. We went back every night just to see them 😆 …
Katherine
Upon arrival, we were upgraded to a villa from a standard room. The villa is beautiful, if not a bit far away from the pools. The beach leaves a lot to be desired. Service is outstanding though.
Alexandra Louise
If you rich and want to be bent over and taken advantage of this is the place for you! . Plastic breakfast bowls knives and forks unless you want to pay $25 per head extra for breakfast . No sun by the pool before 12.30 due to where the sun …
Jamie Turner
Just ok. Needs updated, very outdated. Main restaurant was closed, and apparently has been for a while due to a fire. Beach restaurant is also closed, except you can buy beer or soda in a can. The food avail at the coffee shop is the …
Brian Cutlan
Horrible first time experience. The AC went out and it was like sleeping in a sauna. My wife called when we retuned home to see if they would give us a complimentary room for a future visit but it was declined. Very disappointed . I would have loved to go back and get a better experience. Will not be going back to this hotel.
Michael Büchsenmeister
It's a nice hotel in Naples but not directly on the beach. There is a 0.7 mi long boardwalk from the hotel to the beach but there is a cap which gets you there. …
Michael Hartsfield
Attended a conference there.The rooms were large and airy. Signature restaurant Pelican something was expensive and less than average. Burgers in the main bar delish. This hotel isn't ON the beach but there is easy access.
Kate S
The hotel itself is beautiful and offers convenient access to the beach however I would NEVER stay here again due to the consistent frustrations caused by the front desk. Our party arrived Thursday afternoon with confirmations in hand that …
Enrique Ortiz
Very lovely place with great view of the gulf coast. I don't give it 5 stars for several reasons. But the main ones are as followed. First off since it was independence day weekend the hotel was overbooked. So we had to book online even …
Kathy Blandford
Beautiful interior as well as exterior adult pool is quiet and fun and Family Pool is wonderful for all.
Unfortunately there was red tide on the beach so it didn't make that much fun …
Tara Brown
The spa (the masseur & esthetician) were amazing. The people running the spa had no idea how to run their office. They could not ring anyone up on their computers and had to write down the customers card numbers so they can charge them …
Vincent Bellante
Hosted a team event October 1st. The billing process was a significant challenge. Limited communication, over charges, 60 days later a big charge on my CC. Truly not worth the hassle as there are other properties in the area. Shuttle to the beach is a bottle neck when trying to enjoy the sand and salt water.
Mercedes Soto
Keep in mind that this is not a beach resort. This is a building that happens to be near a beach. You have to walk 15 minutes to get to the beach or make a long line to hop on a golf cart and be taken to the beach. Also, you have to pay for …
Anon. User
Stayed here as attendee with State AIA Conference. This hotel was a dissapointment compared to past venues.
Built in 1986, this place is starting to show its age. Worn finishes throughout …
Yorlemny Martinez
I had a bad experience at this Hotel, I did my reservation 2 months ago for this Mother’s day weekend, they offered me an upgrade 2 days ago before my check in day.... when we arrived service was super slow, system was down and after …
luis trujillo
Excellent if you want relax and have a good massage you don’t need to stay at the hotel if you want just get a one day pass on Groupon witch includes 50 minutes massage 2 glass of champagne and use the spa ,jacuzzi and pool hotel
Nik Ich
So let's do this in reverse order as folks tend to focus on the bad. Saves you some scrolling thrills. …
Tracy Traveling
Nice resort. I didn't stay here but I visited briefly. The walk to the beach is nice and I rode the tram back. It's great that they offer consistent tram service. They also offer cabanas and beach chairs for rent. The pool is very nice.
Trent Barrick
A couple of friends (Black Muslim Americans) and I were racially profiled and accused of smoking marijuana on the balcony. Five police officers and two hotel security personnel barged in our rooms at 1:30 in the morning claiming that “weed …
Eddie G
Stayed 4 nights on vacation from VA. Very nice as expected at this price point. Great rooms. Nice pool. Beach is 1/2 mile away but free golf cart transport is available.
Mahek Shah
Great access to beach and service staff is impeccable. The restaurant staff esp the day time team could be a little less abrasive and curt but otherwise enjoyable.
Kathy Basil
Beach staff is rude! Rented an umbrella for the beach and had it up for an hour, when they drove by and told me to close it as it was windy and dangerous. Asked for a refund and they said to read the small print as it was a nature related …
Jayla Gilbert
I attended a professional conference held at the hotel. The coffee breaks were refreshing with great coffee, high quality tea and condiments, and delicious pastries. The facilities were also clean and well maintained. I look forward to attending future conferences and meetings held here!
Tara Miller
We have a lovely few days by the pool and especially enjoyed meeting Curtis, who was our server at lunch one of those days. He was so friendly and great to chat with. We will definitely be back! :)
Alon Levy
A lovely family hotel - this place is nicely located by the ocean but required quite a walk to get there (you can also catch the occasional hotel shuttle there). The place is well maintained and the rooms are nice. …
Vince
I've stayed here many times where we had several conventions at this site. Always clean and easy to work with. Beach is there, but a bit of a hike to get there. Rooms comfortable and "sleep worthy". Pool is great as is the food.
Benjamin Gaither
We stayed at this hotel in 2016 and had a nice experience. We had a suite with an adjoining room and our kids were able to run back and forth to see their grandparents. My in-laws booked the same room this year and paid in advance. Upon …
Katie Lober
We LOVE this place!!! Best place to join for the tennis club or summer golf and tennis membership for people in Naples seasonally or year round! Taking the golf cart or walk down the dock to the beach is the best place to have chair and towel service, beachfront grill and drinks with a bathroom!
Doug K
This place is great. Restaurants are awesome. Bartenders are great. All the staff was so nice. Very clean. Food was good. I can’t wait to go back.
Justin Giangiuli
Michael Keller, Jazmine, Jerome, and Curtis provided excellent service and ensured that their guests made the most of their stay. I have nothing to say but great things about the hotel staff and the facilities. If you vacation here you cannot go wrong! Thank you Naples Grande Team! ☀️🌊🌴 …
John V
Great place to stay if your in the Naples area. So much to do at the resort alone; pool, movies on projector, giant chess and restaurants and dining inside. Plus the rooms are very clean and the view is amazing day or night.
Gallo Family
Absolutely the best resort I have ever been to. Quick service, very friendly, wonderful food, and the kids loved to water slide and golf cart shuttle to the beach.
Mike Roman
Staff was great , Nino (bell hop) , Clayton (waiter) Melissa (pool) deserve a accommodation for their exceptional customer service. Great room with balcony view . Great amementies . Loved the poolslide . Beautiful beach ! Will definitely return . If any drawback , the $18 per day for parking .
John Nelson
Key point - this hotel is not on the beach. There is a long raised walkway through the mangroves to the beach. It is actually a really fun walk on its own, but if you are imagining walking out of the hotel and onto the beach, you will be …
Gaby Evers
Edit: The rooms are beautiful, but the wifi signal and reception here is awful. The customer service here is a gamble. The people behind the counter in the little coffee shop are great. However the bartender in the main bar, it's a woman, …
L.A. Blinds depot
As usual, it was perfect. The staff is very friendly and helpful. the rooms are very well kept and spacoius. The pool is incredible.we had a lot fun and we will definitely keep on coming back.
Jim Coyne
Wonderful experience staying here. The staff is particularly friendly and helpful. Would like to give special commendation to Zolen for his help in a stressful time resolving an issue of missing baggage. I would not hesitate to give my full recommendation to the Naples Grande.
Alfredo Granado (Alfred)
This is a great hotel. Unfortunately, they had some of its restaurants closed. Their food was just mehh but the service was great! The staff was great, helpful, respectful and very very kind. I I gave 4 stars because their food and …
Keith Lam
Beware of the false advertising. Vacation all in package with kids eat free is not what it seems. No disclosure and no fine print stating the terms and conditions. Have had problems at all meals as wait staff is unaware of promotion. Do better Naples grande. Our room also had a leak and water wouldn’t drain from shower.
Jese Martinez
This hotel has the poorest service I have ever received.
I am traveling consultant and have stayed at all types of hotels/resorts; this place has left me no choice but to voice my discontent with the service, staff, …
Emmanuelle Cador
Attended a married couple retreat organized by Christian Life Center Fort Lauderdale. This place is amazing, even the fitness room was impressing, I didn't expect that for a hotel. They treat customers very well there.
Evy Pla
Worst customer service ever at the front desk. "Manager" Kim has no skills to try with customers and if you are latin she wont even look at your eyes. They make mistakes at my reservations and didnt honor anything and disnt care. $ 1000.00 a night for this treatment? Not worth it, if you have a 2nd option use it
Evelyn Y
This was an awful experience. We were there for a business meeting and there was NO wifi in the rooms most of the stay. This was very difficult to navigate while trying to work. …
Josh Gibson
The view from our balcony was amazing, every staff member we encountered was eager to please. Absolutely loved our stay, cant wait to go back.
Alexandra Scott
As much as I wanted to give this place a 5 stars I can’t. I booked the room on Expedia for one night (Prepaid with breakfast included). Me, my husband and our two girls got to the resort after 4pm almost 5 o’clock on Sunday the 5th of July, …
Jack P
This is a beautiful venue, fantastic resort, and there was great service. We had a great time at the pool and were offered great service by Jevoughn for lunch and drinks. He was quick and was able to help us throughout the day.
Melinda Schaefer
Rooms old. Way too expensive for very little. $37 resort fee - doesnt include cabana or umbrella (those are additional), and $18 daily parking fee. The resort charge includes; wireless internet across the property, 2 towels and chairs at …
Richard Fuerst
For my wife and I, the Naples Grande Beach Resort was much more than just a great hotel, it was a five-star experience. Its private beach, pools, spa, and facilities all contribute to this.
franxxis
Staff was great. Pool lovely. Room had a great gulf view. We loved it. The building is starting to show its age, but we got a fair rate.
Carolina Acosta
This hotel is so far my favorite one! I love being there, it's so peacuful. Despite the beach is not right there but with a 2-min trip. I love this hotel's amenities and restaurants. I wish I could go more often 😍 …
Aly Vandenheuvel
best placed I have stayed in Florida! Everyone is so fun, accommodating, willing to help, and personable! Special shout out to Brittany at the front desk for hooking us up and Jerry for being our hype man every time we were in the lobby!
Juan Carlos Balcazar
Very relaxing time at this resort. Everyone was very pleasant and attentive. My wife and I really enjoyed our stay and will be back soon. It's open for adults and kids as well so that is nice for both cases.
Kayleigh Jensen
My husband and I stayed here for a little getaway and loved everything about it. Beds were comfy, good was great, pool was clean, staff was friendly. We plan on coming back again!
Neil Salesky
Five star recommendation for Naples Grand tennis club and Resort. My wife and I are currently staying at the Naples grande resort for the week. We signed up for tennis lessons with Alfredo. We have had experience with tennis pros in the …
Derek M
It was a beautiful hotel. The rooms were very clean and the actual Hotel itself is very pretty. The best part was the walk from the hotel to the beach, you can either take a shuttle or walk the path which is about half a mile. I would without a doubt recommend walking the path.
Paulina M. Leon
Needs updating in many to measure up to it's name and star count.
Service ok, clean... Average.
A bit of a walk to the beach and often we had to wait up to 10-15 min for the …
Anton Posner
Terrible handling of room service breakfast yesterday. After receiving texts from hotel asking me to stay another night for $120 the front desk manager tells us they cannot give us 1pm check out and normal check out time is a terrible 11am. …
Pry Signorini
My husband and I had a Wonderful experience staying there. The staff is particularly friendly and helpful. Its location is ideal and close to variety of restaurants and shops. The hotel is absolutely stunning. 😘🎂🏖🏝🏤 …
Huntsville Junkers
Amazing room, beautiful view and great food. We got the last pizza and it was free. Ha! Lived the elegance of the hotel.
Amina Mokhtari
I love this place we had a great stay .
Good restaurants . The food is so tasty and great 👍. Also you have a cafe and space to do your work if you want to have business meetings. I really recommend it …
Kirsten Forester
Only swung thru for the bar -- didn't actually stay BUT it was undoubtedly a clean & ritzy establishment. Every single staff member we encountered was an absolute delight. & as we looked around at their guests, everyone was very clearly having a fun and relaxing experience.
Scarlett Smith
Absolutely amazing!!! Beautiful view, friendly staff, comfy beds.... only complaint is they charge thier own guests for parking after all the money they charge for thier rooms.... to me that's just greed..
Cindy Carlson
Great location and nice rooms with a balcony to enjoy a more quiet get-away from pool and beach activity.
A business dinner at the Pelican (a group of 20) was absolutely perfect with a small private room, attentive wait staff and delicious food.
Jose Jimenez
This was our second visit. Both for anniversary celebration. My wife and I enjoyed the room decor and the hotel amenities, 10 minute walk to the beach with beautiful views, super friendly staff. I would come back again and again
Deepti Singhal
I have a few concerns about this resort that I need to voice. The resort was very nice and we enjoyed our stay but I felt a few things while at the resort that worry me, especially today after hearing about the 2year old boy in Orlando who …
Jen C
Really love this resort. I look forward to my annual stay. Hotel is comfortably elegant, amenities abound, all the staff I have met have been super nice.
THE GERMANATOR
PLEASE MAKE SURE TO VIEW ATTACHED IMAGES BEFORE BOOKING.
I don't know why we had to have such bad experience but the resort could have made it better...This is now my 2nd review in regards to our recent stay. Please …
Luis Vega
I was here today and I do not smoke, there is a fine of 750 for smoking evidence, they charge but don’t show any evidence, anyways they have to be better in that case because the fine is 750 it’s more than the night room cost. Everyone was agreed except the manager. The only nice thing o found was the restaurant very good 👍🏻 …
Ana Sanchez
No social distancing enforcement in pool areas. The chicken wings I ordered from the restaurant were very dry. The bed and the large tub were nice and the trolley that takes you to the beach is convenient.
Dan Moulton
Reservation made in wife's name. I showed up at front desk with written confirmation and wife
was at car loading luggage with bell person. Front desk acted dumbfounded …
Deni Zavala
Christian who works on the Beach Staff, is awesome. He helped my brother, sister, and I on the beach getting us beach chairs, and even though it’s probably routine for him I was impressed how perfectly neat he set up our chairs and towels. …
James Brian
STOP! This is NOT a beach resort. The beach is about a mile away
We stayed at this resort because we thought it was on the beach. Its NOT. I repeat this hotel is NOT on the beach. The hotel is not updated in my opinion its …
Jonathan Terry
There's a lot to do, like the pool, full service spa, and beach rentals. The staff is very friendly and even comped me a drink for writing a review on their Facebook page. The rooms are great, with a wonderful view of the gulf. I couldn't ask for a better venue for our event.
William Reese
Many places extend the courtesy of their lobby to unregistered guests who are quietly taking care of business. I was asked to leave.
I believe the facility has dining opportunities open to the public. None were …
Jeanne Dalen
We stayed here with our family in July 2015. We had a Fantastic time!! The hotel is beautiful, and the staff were very friendly and helpful. Even though it was very fancy, it had a very relaxed feel to it. The pool area for kids had one …
Jorge Hernandez Medina
My stay at the hotel was not good, to begin with the person who checked me in was not courteous at all, she felt irritated and arrogant, she offered me a room that …
Bogdan Sindilar
Well, you won't be able to find many reviews in WWW because I usually don't write any. But this time I do write one, hoping to help other visitors and also the management of Naples Grande. We are regular Naples tourists since many years. …
Kelly Vargas
I had the pleasure to have dinner with my father in Naples Grande Beach Resort. The food was amazing!!! We loved the miso seabas in dashi broth and the sangria was so refreshing. Since the moment we arrived to the hotel we felt comfortable …
Luis Garcia
I’m luis García the SAX 🎷🎁 Player, My clients frequently have incredible events in this wonderful place. Recommended for WEEDING and corporate EVENTS.
@luisojazz.events …
Janine Monfort
Great place to stay, shuttle access to beautiful Clam Pass beach plus multiple dining options including beachfront. Excellent location within walking distance to Waterside shops, and minutes by car to all Naples has to offer'
Josh Brown (Barter Kingz Collier)
Place is super clean!!! Love the pool amd service is impeccable!!! 10 stars!!!
Maya Jackson Pellegrini
Came for a spa day to celebrate my mother's birthday and had a wonderful experience. They even surprised us with some champagne after our treatments. Would definitely recommend for a special spa day.
Nick Habes
First time in Naples and we stayed at the Naples Grande Bea wasch Resort. Had a great time. The hotel was very clean and well kept. Time were large and were nice. The facilities were awesome and well with the family resort fee. An adult …
Alexander Rysman
A fabulous place to stay. The building was beautiful and the staff was consistently helpful and polite. Overall my wife and I had a very good time and look forward to staying there again in thye future.
Taylor
Nice rooms but service is horrible. Most of the staff seems unhappy with their job. The front desk seems to think it's fine to only have one person behind the front desk, an hour after check in. No shuttles, no free breakfast, expect to …
Evan Fisher
Place was good as always. Except first time we did valet on our stay. Ian was our first experience didn't open door for my wife. My fault he was over tipped. But other valet Evan was the man. Bad thing went to the beach were told we were out of towels at a beach resort how could that happen. Only bad thing
Ray
I have a good time there. My kids lived it. The pizzas they sell are amazing. Hand made in front of you.
Susanne Dockens
This is a lovely hotel. The staff extremely friendly who want to please their guests. Amenities and landscaping very attractive with a beautiful beach within walking distant on a scenic boardwalk (trams available to take that run very frequently)
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Plan Type: VIP Partner
+1 (239) 597-3232
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475 Seagate Dr, Naples, FL 34103
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