Dirty. Broken Equipment… no matching dumbbell sets. Group classes are erratic at best. They cancel without notice. I have never seen anyone wipe down equipment after use.
Great gym I do mean great gym
Equipment exceptional very well maintained plenty of it. Locker room spotless, gym spotless, member service excellent, treadmills spaced, been a member since 11/2024, hold memberships at Crunch and LA Fitness both good gyms, but atmosphere equipment availability members willing to let you work in attitude of members easy and plentiful parking
Locker rooms were spotless. Desk staff was rude. Facility is mid.
No climate control and rudeness from the reception staff: just during your exercising on the machine he can attack you, yelling and screaming and pointing finger near your face. Allows other members to throw out on the floor your belongings. Moreover, demonstrates discrimination based on nationality, gives your personal data to other clients. I would never hired such staff.
The machines are old, but it’s ok. Some are in a very bad condition and I tore my leggings.
When it was dark and cold outside my mum came in waiting me near the entrance. She was with a tiny service dog in her hands. And she was rudely asked by a receptionist to go out to the street, because of the service dog (I told that I can show his service certificate).
After posting this review my membership was cancelled. Make conclusions about this “organisation”.
Don’t waste your time or money on this gym—it’s a complete disaster.
The equipment is in terrible shape—old, poorly maintained, and constantly breaking down. You’ll find yourself waiting for machines that are barely functional when they’re not outright out of service. Hygiene? Practically nonexistent. The gym feels like it hasn’t been deep-cleaned in years. Machines are sticky, benches are covered in sweat stains, and the bathrooms? Absolutely repulsive. It’s hard to focus on your workout when you feel like you need to sanitize yourself every five minutes.
The staff is equally disappointing. They’re indifferent at best, and outright rude at worst. Don’t expect any help, guidance, or even basic politeness. They seem to care more about their phones than the members paying to be here. And the cancellation process? It’s an absolute nightmare. You’re forced to jump through hoops just to end your membership, all while they continue charging you. They’ll happily take your money, but when it comes to offering service, you’re on your own.
This place is run like a shady business that doesn’t care about its members’ health or experience. If you value your time, money, or even basic cleanliness, stay as far away as possible. There are so many better options—don’t settle for this mess.
Naples Family Fitness is an exceptional place for individuals and families looking to enhance their health and wellness. From the moment you walk in, you are greeted by a friendly and welcoming atmosphere that makes you feel right at home.
The facilities are top-notch, featuring a variety of equipment that caters to all fitness levels, from beginners to seasoned athletes. The gym is spacious, clean, and well-maintained, which adds to the overall positive experience. I particularly appreciate the wide range of classes available, including yoga, spin, and strength training, allowing everyone to find something that suits their interests and fitness goals.
One of the standout features of Naples Family Fitness is the knowledgeable and supportive staff. The trainers are not only certified and experienced, but they also take the time to understand your individual needs and goals. They are always available to offer guidance, motivation, and tips to help you achieve your fitness aspirations. It’s evident that they genuinely care about the well-being of their members.
Additionally, the family-oriented environment is a huge plus. Naples Family Fitness offers programs for kids and teens, which encourages healthy habits from a young age. It’s wonderful to see families working out together and building a community centered around fitness and wellness.
The gym also hosts various events and challenges throughout the year, which helps to keep members engaged and motivated. I find these initiatives to be a great way to connect with others and to push myself further in my fitness journey.
Overall, I highly recommend Naples Family Fitness to anyone looking for a supportive, friendly, and well-equipped fitness center. Whether you’re a local or just visiting, this gym offers a fantastic environment to get fit and stay healthy. Thank you, Naples Family Fitness, for creating such a wonderful place to pursue wellness!
I gave them a 2 star originally and moved to a 1 star after the TERRIBLE Customer Service from the MANAGER… I emailed images of the document signed and the letter going into the mail box for my cancellation per her request and yet they have …
Basically I closed my Account to switch gyms after going to Naples Family Fitness for 2-3 years. When I decided to come back I got my account through active and fit, 2 days into my new account the manager tells me I have an unpaid balance …
The only problem is the prima donna muscleheads who think they can use two machines at the same time. Have a little respect for others please.
First time visitor from out of state and I was trying to find a gym for the summer. My last go to was Naples Family Fitness and I was impressed! Marvin was helpful at answering all of my questions, explaining the membership levels to me, as …
I have joined this gym for several years. It's a well managed facility. One thing I hope it can be improved, is that most TVs on the training equipment don't work properly.
Not a complaint here. A fact just to let know people who really want to work out to stay away. Not worth a dime thanks to that wonderful customer service person who answers the phone and greets u in person. I can deal with out of touch and date machines but everything else no.
I have been a member for over 4 years, and before that, I was a member for 1 1/2.
I have been here under three managers. …
I have been going to the gym for a year and a half now. I am very disappointed with their business practice in their staff. I finally had my breaking point. Their staff hardly welcome you nor smile. I asked for a refund for the remainder of …
Just tried getting a guest pass to try out this gym as I moved closer by. Turns out I had signed up for a guest pass in 2016 I honestly don't even remember using. Old boy inside had negative interest in possibly gaining a new gym member and …
My wife and I called yesterday afternoon to inquire about the most cost effective way to join for the 2 weeks we are in town. The employee we spoke with told us since we purchased a pass in January / February of this year already they could …
Nice, clean gym with plenty of equipment that's well maintained. Staff is friendly and helpful for the most part. …
Been going here since i started working out (2.5 years) its a solid gym. Plenty of room, lots of equipment to use. If someone is on your next set machine, theres a 90% chance you’ll find a replacement. Next door has a nutrition store which …
I cancelled my membership at the front desk in September. I filled out all the necessary forms and was assured this was the end. I left Naples on October 3. I was charged for October and November. Of course when I called and talked to …
My husband and I love coming to this gym. We sampled a few others in the area when we first moved here and definitely liked Naples Family Fitness the best. We have been leveraging their daycare since our son was born and the staff is so amazing with him!!
The gym is not bad. But could def be better.
The hassle just to cancel a membership is the most frustrating process I’ve ever had to endure and I’ve gone through probate. …
Cancelled my membership last year and was just suddenly charged $400 by this scam of a company. Make sure you sign up for this gym with a card you can easily cancel, or they will never stop charging you.
Love this gym. I have been going here for two years and it really becomes a second home to me. Most of the members are very friendly and usually isn't overpacked. I don't normally write reviews, but I truly feel as though this place …
I came here for a visit and found Naples Family Fitness which exceeded my expectations. The classes were A plus , the teachers were excellent because they really understood challenging us while at the same time making sure that we worked …
I had sent in for a medical freeze as I was unable to workout, I received a call from the manager (Sabrina) saying it was ok she would put me on a permeant freeze until I was able to return. 6 months later I was charged for 5 months until I …
The front desk guy the one that wear glasses (I don’t know his name because he didn’t even introduced himself) is so rude and unprofessional. I had very high expectations about this gym too bad the staff sucks. A little bit of customer service training is much needed.
Management is horrible. I could write a book about my experience with this place but I will save you the effort reading it. I have never been so angry with any company, and it had to do with a monthly payment I accidentally missed because I …
I see a lot of complaints about how hard it is to cancel. I suspect that is true, lots of clubs have this shady side. However, the actual club, trainers, equipment and facilities are great. You can go to as many classes as you like, no …
The staff there doesn’t clean the machines and benches at all. They rely on customers to clean up after use which most of them do a superficial clean but a lot of them don’t even clean!!! …
Dirty and outdated. Never send your kids the childcare. It’s run by a handful of teenagers who look at their phones and don’t care for the kids
This the best gym, I like it a lot. The staff is friendly and the place is clean and well maintained. I bought memberships for my kids 12 & 14 and they really enjoy it. …
So I went to try this gym with my fiance, he has been a member for 5 years and the receptionist was super rude agresive pretty much bark at us without no reason I have a membership in another gym but I was trying to check this place out, …
Best gym I’ve been to! Staff is very friendly, the equipment is always clean and overall the atmosphere is positive and enjoyable! …
(UPDATED SEPT 2020). My original review stands, they did respond a few years later, I guess they got bored during the pandemic but still they told me someone would reach out soon, it's been over a month and no one ever reached out to me. …
I love this gym. This gym has great staff and great rates. Classes are convenient for my schedule. And the child care has been great for my 7month daughter. I love how its always clean and I can work out without judgment. the only comparable gym would be Gold's gym.
* UPDATE: It has been a month since they commented on my review with, “A member of our management team will reach out to you soon if they have not already.” That was another lie; I received zero outreach attempts.* …
Club has a wide variety of equipment and machines for weight training and aerobic workouts. Clean environment, friendly staff and professional trainers available for routines to help meet goals! …
I signed up for this gym about 3 years ago and forgot that I put my credit card on file. It went on charging my card for a whole year until I closed that card. But it still continued to charge an charge without me going to this gym. It …
The locker room is disgusting and always smelly. The gym equipment is gross and usually not working. Not worth paying $43 a month for below-average equipment and a gross locker room.
I always go to Naples Family Fitness when I am I'm Naples. Its my 8th year getting a weekly membership. It's one of the cleanest gyms with a great atmosphere. They top it off with a top notch staff with all the equipment you need for a great workout. Thank you for another great week!
Extremely shady place! Do not join! I joined on a monthly membership and went in before moving to tell them I was quitting. The system was down and they took my name down (should have been my first sign). Checked back later and found …
I have been a member of this gym since it opened and loved it - - up to a few months ago. The new management has cancelled popular weight/aerobic classes and many Les Milles classes while keeping low impact, low attended classes taught by …
This place will nickel and dime you. I cancelled my account. They would not allow me to cancel over the phone. They said I actually had to show up. I moved to another state. I sent a certified letter with cancellation and a manager told me …
Best gym in town by far! I have been to several others and Naples Family Fitness is the cleanest, biggest and offers the most flexibility on pricing. The staff is extremely friendly and I feel at home every time I walk in. It's never too …
The gym itself is nice with good equipment but the problem is the management is dishonest. When I signed up I told them I could only use the gym for a few months and didn't want a membership and was told this is no problem and I could …
I strongly advise NOT to join this gym. It's beautiful and all but has the worst service and forget about the cancellation process. I went there personally, had to write a note of why I'm cancelling, paid my fees and they still had the …
nightmare! We cancelled our membership last august in person. Yet, they continue to run continue to run our credit card. So much overhead in management that we can't trace going back to the same person. I've had 3 different credit cards on …
Nice upscale gym with ample parking and a lot of good workout equipment. Clean interior and locker area with updated modern workout machines. Helpful staff and be certain to get a guest pass to check it out before you pay your yearly or …
This is an amazing gym to work out at! Great equipment and people who workout here. Kathryn is the nicest lady. She is kind, helpful, and always happy! Always a pleasure seeing her at the front desk.
What a great gym in Naples to be apart of! I’m here everyday and all members are friendly and front desk staff are great. PJ the manager does a great job running the gym and it is always clean and well maintained. Highly recommended
I needed a new gym, and this is literally next to my new office. There is plenty of equipment, and even on Monday after work, the gym isn't too busy. The staff is great and the gym is clean. Nice locker room, too. For $29.99 a month, can't go wrong!
the staff is friendly, the atmosphere is familiar, the people around are wonderful, the machines can be found in very good condition and also very clean. the cardio equipment is very sophisticated and apart from the fact that they added artificial grass on the second floor, this looks great.
This gym does not enforce the Collier County Mask mandate. While it is not required to wear a mask while doing a set - it is required if you are within six feet of another person working out. This is not enforced at all as plenty of people …
NEVER give them your card. They will keep charging your card forever after cancelation. They will tell you 100 reason why they do it. They will tell you that is your fault, you never cancel, or they didn’t receive your cancelation mail or many other reasons.
This is a great gym for anyone! They do a great job of keeping it clean also. I used to be a member but cancelled because the manager Paul did a great job in increasing memberships! Lol! Just became a little to busy for my taste plus I …
So I’ve never had a trainer before and I have been working out since I was 16. I can absolutely say that Sarah is an amazing trainer. She is so helpful, trust worthy, kind, passionate, humble, and inspirational in her work. I learned so …
I would not recommend getting a membership here, facilities are poorly maintained and not worth the price, plus they make it a huge hassle to cancel in addition to charging extra fees. Front desk was reluctant to help me, left with a bad experience.
I’ve called 3 times, messaged through the website, and sent several emails in order to get a cancellation form. I still have not received one. I firmly believe if you provide a quality service, you should not have to resort to shady business practices. I no longer live in the town, I just want to quit this gym!
I don't know what happened to this place but theres never the weights I'm looking for on any of the bench machines. I belong to 4 different gyms and this place has become my last option if I have no other choice.
Beware of this place ! This gym is owned by the ownership of the plaza ( Texas owners ). Can’t you tell by the google reviews ? These owners are unethical , pushing out long term tenants like poached restaurant without any reason ? How can they name this business Naples Family ? Don’t join this membership !
Beware of Naples Family Fitness! Shady, shady, SHADY business practices and policies. Edgar the manager WILL NOT work with you when mistakes are made. I moved to the other side of town and thought I had canceled my membership. Little did …
Covid 19 outbreak! I know of one employee who worked here who was positive with Covid19 and came back to work within a week of showing symptoms. Poorly owned business. Ownership of this gym is greedy and does not care about their clients. …
Very nice gym. People just do there own thing . The sauna is great. Machines are fairly old but still work really good and alot of machines to use and weights . Staff are very nice as well.
Canceled memberships in August, yet it’s December and I’m still being charged. Called several times, filled out cancellation paperwork twice, and I’m still being charged. Not a very well managed business. I guess next steps will be to contact an attorney.
I am in the process to moving to Naples and looking for a gym. My thing is group classes and this gym has a lot of them. I got a 3 day pass and so far I love the classes I have done body pump, total body sculpt. Thank you 🤩 …
Gym is fine but the cancellation process is an absolute joke. You have to send a cancellation letter to a PO Box and pay for certified mail.
I have been a member of NFF after having been a member of at least 5 other gyms in Naples. NFF is the CLEANEST gym I've used. The management and staff are always there to assist with a positive attitude. …
Really enjoy Silver Sneakers….especially Sabrina. A minor annoyance is members saving chairs/spots for friends who arrive late…not ok!
This gym went beyond my expectations! It’s immaculate and I felt very welcomed from the first moment I stepped in. Love that they offer so much! Also the childcare is a big plus!
Had a great overall experience with the place and always liked going in when I had the time. Staff has always been great and the place is always clean. Can't really ask for much more out of a fitness place.
Awesome gym. Used to be an LA fitness so its decked out with every bit of gear you need. Doesn't attract the LA fitness douche demographic. Very friendly staff.
Continued to charge after cancellation without notice and then sent my (unknown to me) debt to a collection agency. I tried to call today in order to get the number to settle the debt but when you call Naples family fitness it goes straight …
I am a proud business owner across the street from the best gym in Florida! I love coming to Naples Family Fitness and get to meet all of the amazing staff and members and friends!
This is a great place to build your quality of life. The ambient is great. The only thing that it bothers me is that in the locker rooms the TV is tune 24/7 with Fox News talking about politics. This is a place for sports and not for politics.
@Saja Altiee... I don't know how you can call Edgar (manager)racist or discriminates.. You do not know the man and damn sure don't know what real discrimination is. …
Good equipment selection, usually quick repairs if needed, clean, well managed. Wish certain members would do their yakking outside, not sitting on equipment.
Stopped by to check out Naples Family and ended up switching from Crunch. Excellent customer service very quick and easy. Looking forward to getting to go here.
The staff and clientele are wonderful. Very clean and the personal trainers are very knowledgeable. I have been to several gyms and this one is the best ever
I've only been once to the Silver Sneakers program but I really liked the place. The people are very friendly and ready to help you accomplish your goals.
I love this gym, it's always clean, the people and the nice environment. excellent equipment for training!
I like the place. Lots of machines. I'm from Argentina but when I come to Naples I train in this gym.
Staff friendly especially front desk willing to help equipment descent the music is good lockerroom need a make over or refacing falling apart showers increase the water pressure clean however the maintenance staff should make sure the equipment is serviced and clean especially precor tracks
Student discount! The sauna is great. Excellent locker rooms. Plenty of fountains. Good cardio machinery. GOOD location. Health food store across the street.
This gym is amazing! And there's so much to choose from, it's clean and friendly and professional and so big! If I lived in Naples I would be a member!
very low rate club: dirty, broken tv on equipment, old bikes, outdated weights, staff is very unprofessional. very uneducated instructors. this club does not belong in Naples...
Great gym. Clean, friendly people and staff. Hours are great too, fits into my active and inconsistent schedule.
Love this place. Great classes knowledgeable instructor's. Very clean. I have had several people come as guest and Joined.Awesome place
It's a great gym and they have made some changes to management that really help with admin on your account.
Canceled my membership 3 weeks ago and they still charge you. Don’t sign up at this gym.
Great place to train for any category whether family young and single or professional...something for everyone...really there isn't any place that has the upstairs cardio area which takes away the congested feel of all the other gym ...un beatable rates...could not imagine being anywhere else.
Freddie
Just moved here and this is top 5 of the best gyms I've ever been to. Great customer service and awesome facility
Spacious, nice staff, service at the front isn't the most welcoming but it's a gym 🤷 …
Love the classes and the instructors. Great gym, would recommend to my friends.
Canceled my membership 6 months ago and they won’t stop billing me. Called my bank and filled multiple disputes.
Ridiculously difficult process to cancel membership which is exactly what they count on. Avoid this gym.
Lots of space, clean and professional. Staff is second to none. Charles Patti is very friendly and helpful. Highly recommend!
This place steals people money. They actually send your cancellation to a PO Box so they can forget about you so they can keep on charging you. They have stole over 982 dollars for me. Stay away
Good staff and a clean gym. But if you try to cancel, it takes them awhile to actually stop automatic payments.
DONT SIGN UP HERE! ITS A TRAP! THEY MAKE YOU SEND A "CERTIFIED" LETTER TO CANCEL. THEN DONT CANCEL AND CONTINUE TO CHARGE YOU. BY FAR THE WORST GYM WITH THE WORST POLICIES!
Gets the job done... a little dirty in the guys locker room and gets really busy. No one wipes down machines and cardio equipment are outdated
Attempted to talk to the manager (female) she never even gave me a chance to speak, she did not even introduce herself, basically no education or empathy towards others. Petty!
Staff and some of the clients are very rude/mean people. Rules are only enforced against people they don't like.
Dirty, not professional staff and false advertising just to get costumers to come in and then they will lie
Absolutely Horrible management! Edgar rauch needs to be fired.. He loves to discriminate.. never will go there again!
Clean facilities, a variety of equipment for all sorts of workouts, and very friendly and knowledgeable staff.
Great kids care, all the equipment you need, the staff is super friendly, and it's pretty clean!
A decent gym in the area.. Not so crowded.. Good classes.. New ambitious management
Terrible Awful I canceled I paid now they keep harassing me for payments and threatening collection..Avoid this place.! New management Is the worst!
It's nice and clean .They need additional squat racks .
Great gym. Great atmosphere. Very friendly people.
Walked in, noticed that fellow humans are allowed to breathe freely while working out, signed up. Simple.
Plenty of space and equipment. Great times for operation but need to work on cardio machines
Tons of equipment, friendly staff, and super clean facilities
Friendly, clean, everything you need for a good lift.
nice staff , clean but could use and upgrade on dumbells and some equipment
terrible attendance, hang up the phone with the customer in line.
I don't recommend.
Nice clean gym, good staff, spinning classes could be more.
A Real Gym ... Real People .... Great Atmosphere and Great Location! Gotta Check it out ! Fit & Furious
Love it. Always clean and not too crowded
Great local fitness/gym. Definitely recommend.
They make you send a letter with your cancellation to a PO BOX...
In love with this gym 💕 …
Great atmosphere. Nice equipment and great staff
Good gym and very friendly staff !!!
Great gym. Well maintained.
Very clean, not packed at least at 5 am.
Good gym, I classes seem nice
Went to try out for the first time and saw bats in the gym..
Very clean great place I live it
Excellent gym! Highly recommended!!
Great staff whipping me into shape !
Full service. Good group classes.
Great classes, awesome instructors
katerine from desk lady very rude
Great music, equipment, classes, staff!!
Only way to cancel is to mail
Edgar and Staff are awesome!
Clean and well maintained
Thank you for your feedback. Our Cancellation Policy is clearly outlined in the Agreement when you sign up for Membership. There are no surprises. The cancellation letter must be received 5 days before your automatic billing date. Those … More
Thank you for the great rating!
Thank you. Unfortunately, we can’t address any of your concerns as you stated none when you decided to post a 1-star rating at 1AM with a profile that doesn’t even have a full name to reply to.
Thank you for the 5 STAR!