Pet Paradise Apollo Beach

💎 VIP Partner

Business Description

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Address

6340 30th St NE, Apollo Beach, FL 33572

Hours of Operation

Monday 6:30 AM 7:00 PM
Tuesday 6:30 AM 7:00 PM
Wednesday 6:30 AM 7:00 PM
Thursday 6:30 AM 7:00 PM
Friday 6:30 AM 7:00 PM
Saturday 9:00 AM 5:00 PM
Sunday 9:00 AM 5:00 PM

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Our Reviews

4.3 out of 5 (193 reviews)
Kerianne Manning
a month ago
I typically love bringing my dogs to Pet Paradise, however my pickup today was extremely sad and worrisome. I was greeted and then given my dog's medicine (over $450 worth of meds). One, which was power, was given with a missing cap. One, which was an eye drop had dirt all over it and dirt caked in the cap. It was unsanitary and shouldn't have been handled that way. I asked for a manager as I had to discard 2 prescriptions. The manager came out and was quite aggressive. He told me he'd find me a cap, and that the eye drops were probably dropped. I informed him that it was unacceptable, so he credited $60 for the inconvenience (it didn't even cover the meds). His rude, demeaning tone was appalling. I now have to purchase two different meds and Pet Paradise will not accept accountability. The worst part is, he never said "you are right, I am sorry that this happened." Instead, he was defensive and argumentative. So sad considering my prior great experiences.
Rika King
3 months ago
We bring our dog to Pet Paradise often since I travel quite a bit, and overall, she enjoys her time here. I love seeing her play with the other dogs and swim in the pool, and the managers—especially Nick—have always reassured me that her care is a priority. Nick even resolved a recent service issue with professionalism, promising charges would be removed for services that weren’t delivered in a timely manner. I left that conversation feeling respected and reassured. Unfortunately, my experience this morning with a staff member named Jennifer was the complete opposite. After a long flight, I was happily watching the dogs play in the pool with another dog parent, when Jennifer looked over at me and gestured with her hand for me to “come here” as if I were a dog needing a command. When I explained to her how that came across, she kept insisting she “never said that.” But actions speak louder than words, and her demeanor throughout the interaction was condescending and passive-aggressive. When I inquired about charges that were supposed to be removed, Jennifer gave me attitude, pushed her screen toward me instead of providing a printed invoice, and repeatedly told me the service had been removed when it clearly was still listed. What should have been a joyful reunion with my dog turned into an upsetting experience of being dismissed and disrespected. I want to be clear: the reason I am leaving a one-star review is because of this particular employee. The managers—especially Nick—have consistently been professional and accountable, and our dog truly enjoys her time here. But no customer should ever be treated this way. My hope is that future visits reflect the same level of care and professionalism from all staff members, so that one employee’s behavior does not overshadow an otherwise positive environment for our dog.
S Wright
5 months ago
We were impressed by the cleanliness and professionalism of the staff. My dogs returned happy and clean. We were sent updates during their stay. I was nervous sending my doggies to a new boarding house but they exceeded my expectations! They also offered military discounts. Thank you staff members!

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Business Hours

Friday6:30 AM – 7:00 PM
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