On July 29, I went to the center to use the 120 units of Dysport I had purchased through Groupon. During the consultation, I was told that the amount was more than sufficient. However, 15 days later, I informed them that I was not satisfied with the results. They invited me back to the center, but insisted that the results looked great. (Yet, when I smiled, the lines around my eyes were very visible, and when I raised my eyebrows, the forehead lines were still very clear.)
They then asked me to pay for an additional treatment, and I explained that I had already purchased 120 units of Dysport and would not pay anything extra. Eventually, they agreed to inject only 10 additional units for free — which they applied just around my eyes. Yes, you read that right, only 10 units :)
It has now been 1 month and 3 days since the treatment, and there is absolutely no trace of Dysport on my forehead or between my brows. I will never be going back to this place again.
Well I was hoping to have found my place here in Tampa for all of my injections. Completely wrong. You couldn’t pay me to come back here.
I have been getting Dysport since 2019, I just moved here to Tampa and have been looking for a new medical spa for Dysport and lip injections. I purchased 90 units from Groupon for Dysport to take care of my forehead, in between my brows, and a slight brow lift. This is MORE than enough units for this. I had this done 3 weeks ago and my injector at the time (female) told me if I had any movement in 2-3 weeks to come back and see her. In the past, I have never had to return due to continued movement. However, 3 weeks later I still had a lot of movement and made another appt to see what I thought would be her. I walk in and am greeted by a male I’ve never seen before. He’s running behind even though it’s a few minutes past my appt time. I wait patiently for him to finish. He brings me back and knows nothing about me. It’s like they had no notes and have never shared patients before (I’m an occupational therapist who shares patients all day and this baffled me). He immediately begins by saying he doesn’t know me, has never seen me, and asks if there were photos from last time. Shouldn’t HE know if there were photos??? Like I don’t know look in my chart?? He tries calling the other injector and again locates no before photos and at this point is making it seem like that’s MY fault. I’m immediately annoyed. He assesses my movement and is stunned how much movement I still have and immediately starts to make it seem like it’s my fault insinuating I HAD to of worked out or sweat. First, I don’t own a gym membership I rarely ever workout. Second, I’ve been getting dysport for years I know what not to do. He then says “we need to make a negotiation, because you used Groupon for your first visit and we already lost out on a lot of money from you”. My last injector told me to come back if there was still movement and said she would take care of it, which I explained. And he continued to lecture me that they already lost money, he isn’t sure why it didn’t work, and that he would offer a 1 time complimentary 30 units and that that was all he was willing to offer. His entire demeanor was confrontational from the start. I agreed to the 30 units. I told him that last time I remember when I got the injections with the female that it was more painful than I have previously experienced and he immediately got defensive about how my issues were not injector related. He said QUOTE “Could also be more painful when it’s that time of the month for you women, but I don’t know you would know more about that than me”. I COULDNT STAND HIM. He continued to lecture me out the door and I wish I slammed the door shut on my way out. I COULDNT IMAGINE speaking to my patients (customers) the way he spoke to me. I will never step foot in that place again. This is by far my worst experience in any medical/professional setting. Absolutely miserable. GO ANYWHERE ELSE
I got Botox and I couldn’t be happier with my results. Dr.Sheehan clearly excels in his field. He is knowledgable and has incredible attention to detail. He goes above and beyond for all his patients. I look forward to returning for more treatments!
Made an appointment for my 2nd renewal. Doctors don’t show up to your appointments. Office is locked. No call backs or anyone answering their business phone number. I’ve only seen the doctor in person once and he was also sketchy showing up to that appointment needing to change the time when it was convenient for him. Not a professional business in the least.
**Update** KMS has asked me to remove and/or edit my honest experience using their service. In addition to my experience above I called and texted them a week prior attempting to have questions answered before scheduling an in-person appointment to try and speak with someone. When no one showed up to the physical appointment I had nothing else but to assume the business was closed for more than just a single day, perhaps permanently. KMS apologized explaining it was an unforseen medical emergency and offered a discounted rate to see them again. This small business has no backup plan or staff available to assist for emergencies when the Dr. is out and they also don't have staff available to notify you to not show up to a locked and empty office. Even at a discounted rate I won't go to an office I can't count on to at least reach out when an appointment should be cancelled.
This is definitely the only med spa I will be going to. I have gotten dysport here twice and the results have far exceeded my expectations. That’s the most important element obviously but the whole experience at Kerry med spa is just lovely. Super clean facility, open and honest communication and just superior personal and professional service!
I had a wonderful experience today! It's gorgeous and peaceful I side, like visiting the spa. And the doctor was professional, efficient, and very friendly. He didn't push more products on you, but let you know what was available if you asked. Will be a repeat customer!
Update to original review:
The owner responded upset about my honest Google review and said he couldn't give me a refund with the negative review. He then tried to claim that he would have refunded me originally for the whole 180 units which originally he told me no when I asked the first time when I went back for the touch up. He said since he gave me 60 more units, even though the results were still nothing as advertised, he said he can no longer give me a full refund. So I said okay let's make a deal, if you make this right I will adjust my review and accept a refund of 120 units. I felt that was fair for both parties especially since online it states customer satisfaction is their top priority. Since this text conversation with him Friday December 13th I have not heard anything back. I have text and called many times since then to see if we could get this resolved and have never heard back. So now I will take this a step further as I don't think this is fair at all!!
I have had Botox a few times somewhere else and wanted to try Dysport because I have heard it lasts longer and the place I went didn't offer Dysport. So after finding a deal I decided to try here. I received a total of 180 units and after two weeks there were absolutely no changes. The only thing I noticed is one side of my lip was slightly higher but every wrinkle and every movement was exactly as it was before. I went back and was questioned severely and stated there was no way it didn't work at all unless something I did or if a possible reaction I have had before. He then said he would give me 60 more units in my forehead so I went ahead and did it. Now here I am close to 2 weeks later and nothing has changed. After all that money I spent, I will definitely find a better place that customer service is a priority and you don't feel questioned when the product you pay a lot of money for doesn't work. Their product must be highly diluted or cheap and it makes sense why this place is so much cheaper than anywhere else. I have had extreme success with Botox somewhere else and could feel the difference within a few days. After this amount of dysport I felt absolutely no changes. I will find another place that does Dysport and wouldn't recommend this place at all.
I have attended Kerry Med Spa multiple times now. I have had multiple treatments from facials to injectables and iv therapy. I can honestly say I have had a great experience every time. I am so happy I found this place. Can’t wait for my next appointment.
Unbeatable service. Was in dire need of an iv and they got me in last minute and I have had some Botox over the years this is by far the most pleased I’ve been with the results! These guys know how to build repeat business!
I purchased a great Black Friday deal on Dysport, On 11/29 i went to Kerry Med for the 1st time. I was wonderfully pleased with office as well as service! Steph was excellent, she listened to my concerns and delivered the exact results I wanted. It has been a week and I am totally satisfied. I will most definitely be a repeat customer!!! 😊
Don't ignore the comments about unprofessional and lack of communication like I did. I called several (7-8 times) to confirm my rescheduled appointment because I did not want to drive 45 minutes for no reason. Well, you guessed it no one bothered to contact me despite leaving detail messages, so the day of my appointment I drove anyways thinking/hoping I am rescheduled like they said and confirmed verbally over the phone. I drove 45+ minutes in heavy rain to get there. I get there only to find the doors locked and no one there!! I waited 40 minutes and NOTHING! Thank God Groupon was gracious enough to refund me back.
I honestly don't understand how places like this are in business, they probably want to sell as much as they can on Groupon deals only to go out of business. They would not be operating in this manner if they had long term plans for the business. Either way, show some respect for your clients or peoples' time in general.
NEVER AGAIN!
UPDATE TO ORIGINAL REVIEW:
After the man who owns this business and performed my injections saw my review.. posted below.. he contacted me offering to fix the diluted Botox and correct my eyebrows that he completely messed up. I told him that was fine, however, I preferred to have a different esthetician do the work considering that he already lost my trust. A week had passed and I had to reach out to him again asking him if he was joking about correcting his mistakes, and at that time he told me that he didn't have anyone else to do it and offered a refund if I sent him pictures showing proof of it not working at all with "shocked face, angry face and smiley face". I sent him the pictures including one straight on showing how my eyebrows are completely uneven now, and then I heard nothing from him again. I tried texting him a few times again with no reply, and finally decided to just call him, and he told me that he was busy and would have to look at everything on Monday.. which was 5 days later! Then I don't hear from him on Monday or Tuesday so I tried emailing him on Wednesday and I get another reply telling me that by the end of the week I'd hear from him. Then again.. nothing!! I am SO upset with how unprofessional this guy is that not only am I begging whoever reads this to take your business elsewhere (there are so many awesome MedSpa's out there), but I'm also reporting him to the Florida Department of Business and Professional Regulations. He has no business running a MedSpa or any other kind of company because he completely does not care and does terrible work.. please read his other reviews, and please avoid this place at all costs. Trust me, you do not want to waste your money or walk around looking like I do with too much makeup on to cover your uneven eyebrows.. ugh :(
Original post:
I bought a Groupon for 40 units (but paid for extra there as well) of Botox from this business.. which was obviously my first mistake.. and after only one month my forehead is moving, and my frown lines lines and crows feet are back. They obviously seriously diluted the Botox. Very disappointed and it was such a waste of money. Not to mention the gentleman that did the procedure wasn't friendly at all and made me feel a little uncomfortable.. like he had better things to do. He also messed up my eyebrows.. one is lower than the other.
My experience at Kerry Med Spa was excellent! Dr. Sheehan is an exceptional doctor, who addressed all my issues and provided me with thorough care. I will definitely return to this med spa again if I'm ever in need of the services they offer.
I just started getting Dysport And I am loving the results. I definitely will make this part of my routine and I think the spa for all the help and advice for making sure I get the optimal results needed. Will definitely be back. Thank you again. I appreciate it.
I’ve been to my fair share of med spas and let me tell you- Kerry Med Spa is 10/10. Joe and Katie are extremely friendly, personable and make you feel right at home. Very accessible, great location and easy parking, clean and relaxed atmosphere that is judgement free. (Which to me is a huge- I’ve been to med spas where you feel awkward or out of place when getting certain services.) Kerry Med Spa made me feel at ease with everything I was getting done or was looking to get done in the future.. Joe is very informative and thorough with his work and my questions. They have many great services including IV’s which is different for med spas to have and I love it.
This will be my new med spa I will be going to in Tampa!
(They also accept Afterpay, which is super neat)
Will be going back soon.
Horrible communication and unprofessional. They confirmed my appointment and even sent me a confirmation email and took my credit card information as well. Seemed professional on the phone but there was a couple waiting before me in there car when I got there even and they had been waiting for over 30 minutes thinking they would have showed up by now. This was around 11:30 am which their hours are 9am-9pm according to Google and they had my appointment scheduled for 11:30am. Honestly won’t be shocked if they go out of business soon. Horrible customer experience. 0/10 do not recommend
Clean, professional and super friendly. She was very gentle too. I felt very comfortable from the moment I got there. It is very welcoming. First time using dysport and I am impressed that I already feel it and it’s been 30 min. Make your appointment you won’t regret it. I will be back for sure!
Wow! I’ve had Dysport many times at different places over the last five years, but this place wins. Clean, friendly, affordable, and most of all took the time to really address my individual needs. I’ve found my beauty home. Already booked my next appointment.
Kerry Med Spa is amazing! They contact me for my medical marijuana recertification before I even realize I need it! They are so fast, kind, and reliable. They also have many other wonderful services! Their IV therapy and Botox is life changing!
Definitely recommend Kerry Med Spa as your one-stop shop for wellness!
these guys are great I come from Sarasota every few months to visit them or Botox facials and fillers. Best prices and great service. Definitely a repeat client🙌🏼🫶🏻 …
Second time at Kerry med spa and another fabulous experience! Only place I trust with my face! Kerry is very honest and tells you exactly what needs to be done and how to maintain it!
“I can’t say enough good things about Kerry Med Spa! With a hurricane on the horizon and most places shutting down, Kerry Med Spa went above and beyond to accommodate me for a treatment. Their dedication to their clients’ well-being and satisfaction, even in challenging circumstances, is truly remarkable. The team is not only highly skilled but also incredibly compassionate. If you’re looking for top-notch service with a personal touch, look no further. Highly recommend!
Love this place! Visited from out of town because they had a great deal on Botox. The office is so cute and very clean. Steph was great and professional. Highly recommend! Will def come again if I’m in Tampa again :)
Kerry is an excellent Med Spa. Facility is clean and staff is knowledgeable and very friendly. They are even open Saturdays! I will definitely use them again.
Got a lil flip and vampire facial. Amazing experiences. Injector was super thorough and I felt like I was in good hands. 10/10 experience and I would recommend to all of my friends.
Stephanie was kind, polite and very professional. Great hostess and esthetitian, who made me feel very comfortable.
I am very satisfied with the service provided and if you ever add fillers to your service menu, I would be outmost happy !
5 stars all the way! I worked with Steph on a Groupon deal and she took such great care of me & was so friendly, I HIGHLY recommend Kerry Med Spa for any of your tox needs 😉 …
Dr Joseph Sheehan was perfect. He provides quick, fast, thoughtful service and continues to meet expectations as this was my 2nd trip and renewal with him. Highly recommend to business professionals.
such a hidden gem!! They were so nice and professional. 9$ a unit Botox and it looks so great! Will definitely be back!
I’ve been to quite a few med spas and Kerry Med Spa is my favorite so far! Great price and super friendly staff! Highly recommend!
Very impressed on my first visit. It was pleasant and clean. Had a wonderful interaction with the injector, and I will def go back.
Very clean, easy to make an appointment, parking is available in a large lot right out front, and very well priced for the quality of treatment.
Steph is just great, a true. I have had many Botox sessions, and this was one of the best.
Wonderful experience will be back in three months. I got my dysport today and am already seeing the effects
Amazing first experience — they were incredibly kind & professional!!! :)
Such a wonderful experience, Steph is so nice and knowledgeable, I recommend this place 100.%.
Sent me an invoice today with no confirmation, email or appointment.
Friendly and very professional! I would definitely recommend.
Great experience definitely will use again
Clean and great customer service will be back
