Doc Of The Bay Marine Service

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Business Description

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Address

109 Oscar Hill Rd, Tarpon Springs, FL 34689

Hours of Operation

Monday Closed
Tuesday 8:00 AM 5:00 PM
Wednesday 8:00 AM 5:00 PM
Thursday 8:00 AM 5:00 PM
Friday 8:00 AM 5:00 PM
Saturday 8:00 AM 12:00 PM
Sunday Closed

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Our Reviews

4.6 out of 5 (73 reviews)
Vincent Owens
7 months ago
Honest and complete transparency- Brought my 2006 Seafox in for determining the cause of the 4 beep alarm and rough idle. In the past the 4 beep alarm was a super easy fix. In March I did a gear lube change and oil change and went to take my boat out and that’s when my 4 beep alarm started to occur again. This time one I wasn’t able to figure it out so that’s when I dropped my boat off to fix that and look at why it has a rough idle. Also that it stalls sometimes when I start it and see why my windlass anchor isn’t working. They told me I would get a call in a week or two letting me know what’s going on. No one called so I called them and was told they’ve been very busy and we’ll start on it on the following Monday. Another week goes by, so I called for an update And was told they would call me back again. No one called me back. I called him back the next day and they made a joke that the mechanic is bold and lazy and they’ll be working on the boat the very next day. Another week goes by and I reach out on Saturday and was told the spark plugs were changed they cleaned out the carburetor and tested it with no issues and is resolved. Also was told that they got it up to 5RPM. Although I was bothered no one reached to me to let me know I was Relieved that my boat was finally done so I didn’t make an issue about it and immediately took it out to Tarpon Lake. I did a lake run. After putting it in the water I noticed my cowling was not on all the way so I when to adjust it. I was unable to move my lever to open up my engine cause they jammed it down assuming it was on right but they didn’t ensure the top housing was straight. I had to use a hammer to get my cowling open to adjust housing correctly so the cowling would be on the right way. After addressing that issue I started my Mercury 150 optimax motor and noticed to see the rough idle issue was resolved. Elated to see what progress was made but that soon dissapted because when I was out of the no wake zone I gave it speed to my motor started sputtering like it wasn’t getting fuel and a solid beep alarm occurred which indicates a serious problem like motor overheating. This happened every time I would get to 2-3rpms and motor would cut out. So I paid $1000 to get a boat back in worse condition than what I left it. I bring the boat back in and let them know what’s going on. They denied that it ever happened to them and said they would go ahead and check it out. Another week is gone by and it’s Saturday at 9 AM. I have called twice no one answers so I drive from my home in Clearwater to their repair shop only to see that they were closed. This is the worst experience I have received in my 50 years of living. My father and I have a time honored tradition of taking out some of his army buddies (the few that are still around) fishing on Memorial Day. This would have been our 14th consecutive year. It’s now been about a month and half since I brought my boat to them. Today is Saturday and I call them to get an update at 9 am to only get an answering machine. I call them back again at 10:30 and again just an answering machine. So hopping they are just busy I drive the 20 minutes from my house only to see they are closed. Completely speechless at this point. I’ve always been able to pride myself on remaining calm in situations but this one has tested my abilities to the limit. I’m a business owner and if were to treat my customers they way they treated me I would be sued and out of work. If there was a way I could give a negative star rating I would. Knowledge is power and hope this helps at least one person and save them from the nightmare I’ve endured and continue to encounter to this day. Picture will show my boat and as you can see it’s not a beater.
M P
6 months ago
Outstanding professional service. Reasonable price. And most importantly, honest. Unfortunately there are a lot of places in this area that take your money and don’t do anything, but Rick and Mickey are extremely honest and reliable. I won’t take my boat anywhere else.
William Wolfe
Edited 4 months ago
I was extremely lucky when I was referred to Doc Of The Bay to have repairs done on my boat. It is literally a one stop shop for nearly all of your service needs. They also have an extensive network of local businesses to assist you with a wide variety of other services. The work on my boat was performed in an exemplary and timely manner. I also can not say enough about how customer friendly the service is.

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Business Hours

SundayClosed
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