Kristin was very pleasant, informative and willing to accommodate our requests to get the price down. On the installation date there was an issue with the color of the carpet. She drove to our home and confirmed that the color code was mismarked at the factory. Instead of passing it off as a confused customer she went out of her way to make sure we were happy.
We had a perfect experience with Taylor Carpet One. What started as a spur of the moment stop at their store, turned into a great relationship with our sales person, Summer. She was so knowledgeable and was able to answer any question or concern we had. Installation went perfectly and the results are fantastic! We had Laminate installed. Gorgeous!
They called to schedule the estimate and arrived on tine. Nancy was very knowledgeable about the carpet options and helped me pick the right one for our home. The quality was great and the price worked for our budget. The installers were on time, very pleasant and did a great job. Another gentleman arrived 20 minutes after the install was finished, to check their work and make sure I was happy with the outcome. Taylor Carpet One made the process pleasant, easy and professional. I definitely recommend them, am very happy with the result!
We had a great experience with Taylor Carpet, from our first visit with Summer through to installation. Everything went smoothly, and we were kept informed along the way. The installers were great, and went beyond what was expected (even fixing a previously broken fixture on our closet without saying a word - thank you!). They treated our furniture with great care as they moved it. Lastly, we absolutely love our new carpet! We highly recommend Taylor Carpet.
We recently had the pleasure of working with Connie Cleary in your Fort Myers location. Connie was simply top-notch in every way.
We had purchased a house full of carpets from Taylor Carpet years ago when we moved into our vacation home. We had a very serious flood this past summer and most of the carpets were ruined. Connie not only sourced the carpets to match, but she took full control of making sure that everything happened as promised. We live in Canada, so Connie became the key contact with our Florida contractor. Our contractor had to delay the carpet installation a number of times as they waited for other work to be completed, but Connie managed to keep us right on schedule.
We have built many homes over the years and have worked with many suppliers. Connie is, by far, the best. Next time we're in the market for carpets, you can be sure that Connie will be our first call.
I recently had my floors installed by this company. The finished floors themselves look good, and I’m happy with the visual result. However, I’m disappointed with the overall experience and communication.
Two of my sliding doors no longer function properly after the installation. One of the door clasps was broken during the process and was not repaired. I was not informed in advance that the doors would no longer work after the flooring was installed. It was only mentioned later that this was stated in the fine print of the contract, but it was never explained to me verbally beforehand—even when I specifically asked about how the installation would affect the doors.
I reached out to follow up about the broken clasp and the issues with the doors, but I did not receive a response. I would have appreciated honesty, clear communication, and accountability in fixing what was damaged.
The floors look nice, but the lack of upfront transparency and lack of follow-through were disappointing.
We found Summer, the sales consultant easy to work with as she listened to us on what we were looking for, the area to be carpeted and our home details. They arranged for a representative to come to our home for measurements at no additional charge and then worked with us on the quote. The installation team was excellent. Efficient, easy to work with, cleaning up as they went. Very polite and service oriented. Would recommend considering them for your flooring needs.
From sales to install our experience was stellar. Communication was outstanding and all time tables were met or exceeded. Prices were competitive and the personalized service surpassed our experience "north" with a big box vendor. The engineered hardwood install was fantastic, follow up superb and the disruption was kept to a minimum. Highly recommend Taylor.
Tristan was fabulous at helping us choose a rug for our family room. She was patient and creative at giving us suggestions to fit our needs. We would not hesitate to use Taylor One Carpet for all our flooring needs.
We are very pleased with their service. Elizabeth was very helpful in picking out carpet for three area rugs. Delivery and laying out the rugs was great as were the two men who did the job. Would recommend Taylor to anyone and should we ever need more rugs we would give our business to them.
Great experience with Taylor Carpet One in our Naples Condominium hardwood floor replacement .
From 1500 miles away all work was done in an exemplary manner without local supervision from a third party necessary .
Excellent communication among staff and me and in working with HOA which always is a challenge .
Very skilled workers as well as estimating and office staff makes all run smooth
Special thanks to Kristin Hamilton for expertise and follow up
Unbelievably great service, product and price. Connie Clearly (sales manager) went above and beyond with truly amazing service. We recently bought a condo in Naples and Taylor Carpet One was recommended by a flooring company from back home in WI and I now I know why they are known as the best in the area. They removed the old backsplash and replaced with new and had the old floor tile removed and replaced with LVP while we were back in WI. Connie’s communication and the number of photos she sent showing the progress was incredible. I highly recommend Taylor Carpet One and ask for Connie as she will definitely take care of you and your home as if it was her own.
The Taylor Carpet one staff were fabulous to work with Especially Elizabeth Richardson! They stayed in touch with us on a regular basis and were very patient with us. We will use them again and we highly recommend them to our friends.
Carpet was a perfect fit for our family room. The installers cleaned the floor prior to installation of our new carpeting.
I’ve used Taylor Carpet One many times and never disappoints me. Good price , quality work , customer care is superb. Definitely happy with them and will use them again when I need carpet.
Very knowledgeable and professional salesman. And very experienced and caring installers. I’ve used Taylor one before and will definitely use them again in the future if I need more flooring.
We had the pleasure of dealing with Nancy at Carpet One. She was very knowlegable and also prompt in any questions we needed answered. The showroom is great and also Nancy came out promptly to field measure and assess our installation needed. I would recommend dealing with Carpet One Naples !
Very good service
Went way beyond to find the carpet I liked!!
Also, worked hard to. Help with special transitions
The two installers were very good at their job and pleasant and polite
Had a wonderful experience at Taylor carpet. this is the second time I’ve had to use them. Very efficient, helpful, and kind. I would highly highly recommend them.
Purchased tile for my kitchen backsplash. They had a variety of choices and great quality. The customer service was absolutely amazing: personalized and efficient. Thanks for a great experience
Worked through Many issues consistently providing excellent service and individualized attention to detail
Sales people were knowledgeable and the installers did a fabulous job. The rig did take a long time to come but that was probably because of our choice if carpet.
Enjoyed my experience with Taylor carpet. Everything was explained in detail .
Professional interactions at each level of engagement. I would not hesitate to use them again for any carpet needs I may have in the future.
Carpet looks great! So happy to get rid of old, stinky carpet after I moved in. The installers were efficient and helpful.
I had a somewhat tricky project - circular stairs that needed to be carpeted on the top and bottom of each stair. They did a great job.
Exceeded my expectations! Staff is seasoned and knowledgeable. Products are laid out in the store perfectly.
This could not have been a more perfect transaction and installation of my new floor covering. I can highly recommend Taylor one Carpet.
Taylor Carpet One was terrific from beginning to end. Zachary, Sales Consultant, was very helpful when choosing my luxury vinyl floor and helping me with financing. Their installation men, headed by Simon, did an amazing job, especially Damingo who worked tirelessly non-stop. Ed Orley, Project Manager, who wants to make sure customers are happy, went beyond helping me. I couldn’t be happier with the Taylor Carpet One team …and you will, too!
Jeremy did a wonderful job from beginning to the end
Very happy with the instillation
Great job
Great service. Appreciated Summer’s customer service and attention to my project. Turn around was quick. Well done.
I am thrilled with the carpet and the great service I received from Manuel and his installation crew at Taylor Carpet One. We had some water damage from Ian and I thought I would have to wait forever to get carpet replaced but they gave me …
Summer went the extra mile and the installers were very professional Job well done
Very professional from estimate to install.I will use them for all of my flooring needs.
I would not recommend this business to anyone. I ordered 3boxes of ceramic tile from them on July13. I needed this to finish a job and was told they had 3 cases plus separates at their warehouse. Ended up getting a call that it was the …
2 beautiful engineered wood floors laid. Excellent staff. So professional
From sales, to scheduler to installers, very pleasant, professional and fast
Manuel was very helpful, working with me to have the installation done the way I wanted it done! Also, the installer, Marcus, and his helper were right on time (7:30 am)! They were very professional and did the best installation I have had done on this floor.
Elizabeth went Over and Above in all aspects of our interactions!
Great staff to work with!
Very friendly and helpful.
Highly recommend!
I was charged almost $300 for a carpet re-stretch. They were supposed to show up between 8-11 but I was told that it would be closer to noon because of finishing up a job from the previous day. I think that I was lied to. Around 1:30 I …
Taylor Carpet One helped our service company to repair a customer's carpet. Major thanks to this team and making our customer happy!
Manuel was extremely helpful in helping me select the carpet for my place. The staff was equally helpful. I would highly recommend using Taylor Carpet.
Very happy with your service.
My experience with Taylor Carpet was flawless so far
Manuel was friendly and professional …
They came to stretch our carpet which had been poorly installed by someone else. They new exactly what they were doing. Great job
As always, another great job.
Great sales and fabulous installation. No nonsense or sales gimmicks. Very professional. Communication was on target from start to finish. Installers were polite, quick and efficient including furniture moving. HIGHLY RECOMMEND!
Hey Ken, thanks for leaving us a review. We appreciate you choosing us and hope we have an opportunity to work with you again soon!
We truly appreciate your kind feedback. Your support means a lot to us, and we look forward to the opportunity to serve you again.
Thank you for your 5-star review, Susan! We value your support and hope to work with you again on your next project!
Hey Darryl, thank you for the great 5-star review! We hope to see you again soon!
Hey Maggie, thank you for the 5-star review! We hope to see you back in again soon!
Judith, thank you for the five-star rating! We value your support and are eager to assist you in the future.
Hi Joseph, thank you for your positive review! We hope to see you again soon!
